Top 845 Quality assurance managers Jobs in Pearland, Tx

211 Texas/United Way HELPLINE Supervisor (Weekends)
UNITED WAY OF GREATER HOUSTON —Houston, TX
- $31.25 - $33.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
Quick Apply
Quality Assurance Coordinator
CooperSurgical —Sugar Land, TX
- Full-time
- Writing skills
- Continuous improvement
- No travel
Senior Quality Assurance Manager
Tranquil Clinical and Research Consulting Services LLC —Webster, TX
- $95,000 - $115,000 a year
- Full-time
- Writing skills
- Travel
- Training & development
- Flexible schedule
Quick Apply
EVS Supervisor
Harris Health —Houston, TX
- $22.05 - $28.12 an hour
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
8d
Quality Assurance Chemist
Huntsman —Houston, TX
- Full-time
- Bachelor of Science
- 3 years
- Analysis skills
Alliance Sales Executive, Associate Director, Snowflake - Industrials & Energy
EY —Houston, TX
- $265,650 - $318,290 a year
- Up to 50% travel
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
Stack Testing Field Supervisor
EnRUD Resources, Inc. —Pasadena, TX
- $75,000 - $90,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- CPR Certification
- Travel reimbursement
- Paid holidays
Quick Apply
6d
A / B Level Automotive Technician
Chapman's Front End & Brakes Inc —Texas City, TX
- $40,000 - $100,000 a year
- Full-time
- ASE Certification
- Clean driving record
- 5 years
- Paid holidays
- Paid time off
Quick Apply
7d
Pipe Fabrication Shop Supervisor (Nights)
H+M Industrial EPC —Pasadena, TX
- Full-time
- Microsoft Outlook
- Office
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Field Service Engineer
AMETEK —Houston, TX
- $85,000 - $115,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
14d
Radiology Technologist
Medical Clinic of Houston, L.L.P. —Houston, TX
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Flexible schedule
Quick Apply
Lab Quality Assurance Specialist
Houston Methodist Baytown Hospital —Baytown, TX
- Full-time
- Hospital
- Customer service
- Computer literacy
6d
Manager, Intake Services (Registered Nurse)
Sun Behavioral Houston —Houston, TX
- From $100,000 a year
- Full-time
- CPR Certification
- Nursing
- LVN
- Wellness program
- Disability insurance
Quick Apply
3d
Lead Installer
Expo Home Improvement —Houston, TX
- Weekends as needed
- Clean driving record
- Construction site
- 5 years
Quick Apply
Manager Case Management & Social Services RN
Houston Methodist —Houston, TX
- Full-time
- Acute care
- Nursing
- RN License
3d
Executive Pastry Chef
Tiny Boxwoods —Bellaire, TX
- $80,000 - $90,000 a year
- Night shift
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
Laboratory Manager
Unified Women's Healthcare —Houston, TX
- Full-time
- 5 years
- Bachelor's degree
- Recruiting
- Commuter assistance
- Paid parental leave
QA/QC Engineer
KIDE International (the States) LLC —Houston, TX
- $75,000 - $90,000 a year
- Full-time
- Construction site
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Senior Quality Assurance (QA) Engineer
Emergent Software —Houston, TX
- $95,000 - $120,000 a year
- Overtime
- Remote
- Azure
- Windows
- Analysis skills
- Profit sharing
- Paid parental leave
Quick Apply
9d
CMT Technician II
Atlas —Houston, TX
- $20 - $32 an hour
- Full-time
- Mid-level
- 3 years
- Travel
- Paid parental leave
- AD&D insurance
Quick Apply
2d

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quality assurance managers jobs near pearland, tx

211 Texas/United Way HELPLINE Supervisor (Weekends)

UNITED WAY OF GREATER HOUSTON -
Houston, TX

Quick Apply

Job Details

Part-time
$31.25 - $33.00 an hour

Qualifications

Staff supervision
Confidential information handling
Team supervision
Managing teams in a customer support role
Staff scheduling
Social service program staff supervision
Team scheduling
Leading team collaboration initiatives
Telephone systems
Data transformation
Staffing management
Excel data analysis

Full Job Description

We are hiring for weekend coverage on Saturdays and Sundays, for the evening/night shift (7 PM–7 AM).

The HELPLINE Supervisor provides oversight and support to Call Specialists and manages the dashboard for the 211 Texas/United Way HELPLINE during weekends (Saturday – Sunday). The supervisor will assist in coordinating helpline staffing to meet incoming call volumes and ensure the scheduling system is updated accordingly. This role will monitor calls for quality assurance purposes based on Inform USA service delivery standards. Responsible for providing guidance to staff, technical support, and ensuring service level standards are met. Responsible for providing information and referrals on health and human services to individuals in need of assistance via the 211 Texas/United Way HELPLINE during times of high call volume and as needed to support departmental goals.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Serves as weekend supervisor for the 211 Texas/United Way HELPLINE. Supervises Call Specialists and oversees staff scheduling to ensure proper coverage at all times. Works closely with the Manager and/or Director of Service Delivery, as well as other Information and Referral Managers, communicating departmental status updates, issues and/or concerns.
Answers 211 calls to maintain familiarity with current caller issues and concerns and during peak call volumes. Assists I&R Specialists with difficult calls.
Coaches staff on how to answer calls or respond to other channels (email, text, or chat) according to professional standards and protocols.
Assists with other duties and special projects as assigned. Other duties include disaster response.

EDUCATION:

Bachelor's degree in sociology, psychology, or related field from an accredited university is preferred.

EXPERIENCE:

Four (4) or more years of experience in social services or information and referral call center environments, in which three (3) or more years at supervisory or team lead level.
Demonstrated ability to effectively lead, train and/or coach teams.
Certification for I&R Specialist or Resource Specialist through Inform USA when eligible.
Demonstrated knowledge of community resources.
Familiarity with telephony systems, call center technology and vocabulary.
Excellent communication skills, both written and verbal, are critical.
Extensive understanding of manpower planning and scheduling concepts.
Effective listening skills; ability to analyze and problem solve with co-workers and clients.
Demonstrated ability to organize and prioritize workloads and to meet deadlines.
Strong orientation to detail, excellent organizational and documentation skills.
Advanced Excel, data manipulation and transformation skills.
Knowledge in Power BI or other data visualization tools.
Ability to manage confidential information.
Fosters a workable, effective and productive relationship with other staff, administration, agency and community personnel and volunteers.

CERTIFICATION/LICENSES:

CRS or CRS-D is required

Quick Apply

Refine Your Search

quality assurance managers jobs in pearland, tx

211 Texas/United Way HELPLINE Supervisor (Weekends)

Quality Assurance Coordinator

Senior Quality Assurance Manager

EVS Supervisor

Quality Assurance Chemist

Alliance Sales Executive, Associate Director, Snowflake - Industrials & Energy

Stack Testing Field Supervisor

A / B Level Automotive Technician

Pipe Fabrication Shop Supervisor (Nights)

Field Service Engineer

Radiology Technologist

Lab Quality Assurance Specialist

Manager, Intake Services (Registered Nurse)

Lead Installer

Manager Case Management & Social Services RN

Executive Pastry Chef

Laboratory Manager

QA/QC Engineer

Senior Quality Assurance (QA) Engineer

CMT Technician II

I want to receive the latest job alert for quality assurance managers in pearland, tx

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We are hiring for weekend coverage on Saturdays and Sundays, for the evening/night shift (7 PM–7 AM).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

EDUCATION:

EXPERIENCE:

CERTIFICATION/LICENSES:

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