Top 40 It Jobs in Pekin Il

Digital Tech Support Analyst - Cat Customer Support
Caterpillar —Peoria, IL
- $97,530 - $146,290 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Health savings account
- Paid holidays
1d
Technical Support Analyst II
American Red Cross —Peoria, IL
- $27 - $30 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
Senior Digital Technical Support Engineer - Cat Customer Support
Caterpillar —Peoria, IL
- $112,710 - $169,060 a year
- Full-time
- Spanish
- Pass drug screening
- English
- Health savings account
- Paid holidays
3d
IT Operations Manager
Advanced Medical Transport —Peoria, IL
- $85,000 - $105,000 a year
- Full-time
- Computer Science
- HIPAA
- 3 years
- 403(b) matching
- Paid holidays
Campus IT Specialist
Boldyn Networks —Eureka, IL
- $25 - $35 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- University
- Paid parental leave
- Parental leave
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software Inc. —Peoria, IL
- Weekends as needed
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Vendor Management Specialist - IT Negotiator
Caterpillar —East Peoria, IL
- $128,470 - $192,710 a year
- Full-time
- Pass drug screening
- English
- Office
- Health savings account
- Paid holidays
2d
Entry Level Technician
TimbukTech Inc —Washington, IL
- Full-time
- Azure
- HIPAA
- Windows
- Health insurance
- Dental insurance
Quick Apply
4d
Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)
CSE Software —Peoria, IL
- $35,000 - $40,000 a year
- Weekends as needed
- Mid-level
- Office
- SQL
- Paid holidays
- Health insurance
Quick Apply
Director of IT Infrastructure
Bradley University —Peoria, IL
- $105,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
Technical Success Specialist
360 RAIN —Morton, IL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
7d
Tier 1 Support
I3 Broadband LLC —East Peoria, IL
- $17 - $19 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- No experience needed
- Paid holidays
Quick Apply
PT Facilitator- Information Technology
Illinois Central College —Peoria, IL
- $45 an hour
- Part-time
- Classroom
- PMP
- 5 years
- Paid holidays
- Disability insurance
Geek Squad Agent (Retail Store)
Best Buy —East Peoria, IL
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
4d
Data Security Administrator
NS IT Solutions —East Peoria, IL
- $30 - $35 an hour
- Azure
- System design
- Organizational skills
Quick Apply
Manager Informatics for IT Application Clinical Informatics
OSF HealthCare —Peoria, IL
- $49.73 - $65.89 an hour
- Full-time
- Nursing
- RN License
- 5 years
4d
Agronomy Technology Technician
Ag-Land FS, Inc. —Tremont, IL
- $50,000 - $70,000 a year
- Extended hours
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- Paid holidays
Dynamic Server Support
Worldwide TechServices —Peoria, IL
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
IT Infrastructure and Support Manager – Hybrid Role
Trigo Group —Canton, IL
- Hybrid work
- 7 years
- English
- Windows
Cybersecurity Operations Director
Pearl Technology, LLC —Peoria Heights, IL
- Azure
- Windows
- AWS
Quick Apply

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it jobs near pekin il

Digital Tech Support Analyst - Cat Customer Support

Caterpillar -
Peoria, IL

Apply Now

Job Details

Full-time
$97,530 - $146,290 a year
1 day ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance

Qualifications

Live chat
Spanish
Customer relationship building
Email customer support
Defect resolution root cause analysis
Technical support via phone
Texting/chatbox tools
Phone communication
Technical documentation
Equipment troubleshooting
English
Mid-level
Incident Escalation
Managing clients in a customer support role
Salesforce Cloud
Collaboration with product development teams
Customer engagement
Hardware support
CRM system proficiency
Root cause analysis
Technical support via email
Hardware diagnostics
Escalation handling
Communication skills
Mechanical knowledge
Microsoft Dynamics
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:
As a Digital Tech Support Analyst in Cat Customer Support, you will be the voice, guide, and problem-solver for our global CI customers actively using or onboarding Cat Technology product offerings, Product Link & VisionLink. You won’t just answer questions, you’ll restore trust, reduce downtime, and help customers feel confident using our products. Every solution you provide will directly improve the customer experience/satisfaction and strengthen our reputation for exceptional service.

What You Will Do:

Respond to customer inquiries via phone, email, and live chat with empathy, clarity, and accuracy.
Diagnose and troubleshoot hardware, software, and connectivity issues
Provide support for the following technologies: Grade Control (2D/3D), Payload, Cat Command, Detect/Safety systems as well as other machine-based inquiries
Document issues, solutions, and patterns in our ticketing system to help improve future support.
Collaborate with product and engineering teams to escalate complex issues and provide feedback for product improvements.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Ability to listen to and understand customer needs, respond with empathy and urgency, and provide accurate, timely technical solutions that reduce customer effort, restore confidence, and improve the overall support experience.
Prioritizes customer needs, reduces effort, and delivers a positive support experience.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Communicates technical information clearly and professionally across phone, email, and chat while actively listening, confirming understanding, and guiding customers through next steps or resolution.
Communicates escalation details clearly to internal teams so complex issues can be resolved efficiently.
Ensures written communication is concise, accurate, professional, and in simple terms (limited technical jargon) in order for customers to understand

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Diagnoses hardware, software, connectivity, application, and machine technology issues by asking targeted questions, analyzing symptoms, using available resources, and guiding customers through clear resolution steps or escalation.
Analyzes customer symptoms, error messages, system behavior, and available data to determine likely root cause and next steps.

Considerations For Top Candidates:

Experience working in a contact center environment
Experience with documentation and knowledge sharing
Experience with Earthmoving and Heavy Equipment technology which includes Grade Control (2D/3D) and Payload
Experience with Detect & Safety Systems
Cat Command, Product Link, VisionLink, as well as technical knowledge of Cat machines, engines and generators
Mechanical aptitude and the ability to understand machine systems, components, and operational behavior is preferred
Experience with CRM tools with Salesforce or MS Dynamics preferred

Additional Info:

Bilingual (English/Spanish a plus)
Flexibility to work hours between 6:00am – 6:00pm (Central Time)

Summary Pay Range:

$97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:

July 2, 2026 - July 12, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

Apply Now

Refine Your Search

it jobs in pekin il

Digital Tech Support Analyst - Cat Customer Support

Technical Support Analyst II

Senior Digital Technical Support Engineer - Cat Customer Support

IT Operations Manager

Campus IT Specialist

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Vendor Management Specialist - IT Negotiator

Entry Level Technician

Support Analyst, CSE Software Inc. | Peoria, IL (Onsite)

Director of IT Infrastructure

Technical Success Specialist

Tier 1 Support

PT Facilitator- Information Technology

Geek Squad Agent (Retail Store)

Data Security Administrator

Manager Informatics for IT Application Clinical Informatics

Agronomy Technology Technician

Dynamic Server Support

IT Infrastructure and Support Manager – Hybrid Role

Cybersecurity Operations Director

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