Top 12720 Customer service technician Jobs in Pennsylvania

Customer Service Rep (Level Care) -Remote [PA, DE, NJ]
Independence Blue Cross —Philadelphia, PA
- Remote
- Entry level
2d
IT Helpdesk Technician - Entry Level 1
IT-Solution Services LLC —Pittsburgh, PA
- $25 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- 401(k)
- Tuition reimbursement
Quick Apply
Customer Service Representative
CVS Health —Pennsylvania
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Remote LTC Pharmacy Data Entry Technician
Symbria —Sharpsburg, PA
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Data entry
- Continuing education credits
- Disability insurance
Remote Customer Service Representative
Annuity Health Holdings LLC —Reading, PA
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
CHP Technician
MARTIN ENERGY GROUP —Ephrata, PA
- 8 hour shift
- Mid-level
- Analysis skills
- Driver's License
Service Technician
#1 COCHRAN HYUNDAI MONROEVILLE —Monroeville, PA
- Full-time
- ASE Certification
- Dealership
- Mid-level
- Paid training
- Paid parental leave
Shop Technician II - Day Shift
Voith Group —York, PA
- $24 - $26 an hour
- Full-time
- Mechanic experience
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
BMW Service Technician
A&L Motors —Monroeville, PA
- $25 - $35 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Service Technician
#1 COCHRAN INFINITI MONROEVILLE —Monroeville, PA
- Full-time
- ASE Certification
- Dealership
- Mid-level
- Paid training
- Paid parental leave
Automotive Technician/Mechanic - Lehigh Valley Hyundai
Vinart Dealerships —Emmaus, PA
- $15 - $35 an hour
- Full-time
- Dealership
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Ophthalmic Technician
Retina Vitreous Consultants Inc. —Cranberry Township, PA
- From $18 an hour
- Full-time
- Background check
- Medical office experience
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
Certified Pharmacy Technician- Closed Door | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Call employer
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Ophthalmic Technician
Everett and Hurite Ophthalmic Association —Warrendale, PA
- $18 - $22 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Jaguar Land Rover Service Technician
A&L Motor Sales —Monroeville, PA
- $35 - $40 an hour
- Full-time
- Background check
- Dealership
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
3d
Heating, Ventilation, and Air Conditioning Technician
PGM Real Estate —Chester County, PA
- $25 - $45 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Food Service Equipment Technician
Southern Food Systems —Pittsburgh, PA
- From $64,800 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Automotive Technician- Subaru
A&T Chevrolet/Subaru —Sellersville, PA
- $65,000 - $95,000 a year
- Full-time
- ASE Certification
- Background check
- Dealership
- Health insurance
- 401(k)
Quick Apply
Luxury Automotive Service Technician
Maserati of Wilmington Pike —Chadds Ford, PA
- Full-time
- Mechanic experience
- Dealership
- Customer service
- Health insurance
- 401(k)
Quick Apply
Diesel Technician - Peterbilt & Polar Trailers
Andrews Logistics —Neville Island, PA
- $24 - $36 an hour
- Full-time
- Mid-level
- CDL
- US work authorization
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Rep (Level Care) -Remote [PA, DE, NJ]

Independence Blue Cross -
Philadelphia, PA

Apply Now

Job Details

2 days ago

Qualifications

Full Job Description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Customer Service Representative Responsibilities:

Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to all inquiries.
Available as assigned to accept calls in a professional and courteous manner.
Determines the nature of the call and takes all possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
Acquire knowledge of all claims systems applications and member service systems.
Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry.
Checks internal system inboxes to ensure completion and follow-up action. Obtains required information and makes a callback when necessary to complete action on inquiries.
Meets quality performance standards and works within established time frames.
Acknowledges each piece of mail and responds to written inquiries either by telephone or letter as required in a professional manner.
Advises the Supervisor when any of the above accountabilities cannot be performed because of matters beyond the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.
Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
Supports the area in the ongoing use of TQM principles in a continuous quality improvement process.
Performs other duties as assigned.
The Call Center is open from 8:00am-11:00pm EST—we ask for flexibility with these hours as business needs dictate our business hours. We do offer an 8% Shift differential for those working the later shifts.

Fully Remote:
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

To ensure an engaging learning experience, our training program will include an onsite component. All participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, distributed across Three (3) separate weeks during the 12-week training period. Specific onsite training weeks will be communicated in advance to allow for proper planning.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Apply Now

Refine Your Search

customer service technician jobs in pennsylvania

Customer Service Rep (Level Care) -Remote [PA, DE, NJ]

IT Helpdesk Technician - Entry Level 1

Customer Service Representative

Remote LTC Pharmacy Data Entry Technician

Remote Customer Service Representative

CHP Technician

Service Technician

Shop Technician II - Day Shift

BMW Service Technician

Service Technician

Automotive Technician/Mechanic - Lehigh Valley Hyundai

Ophthalmic Technician

Certified Pharmacy Technician- Closed Door | Onsite- Pittsburgh

Ophthalmic Technician

Jaguar Land Rover Service Technician

Heating, Ventilation, and Air Conditioning Technician

Food Service Equipment Technician

Automotive Technician- Subaru

Luxury Automotive Service Technician

Diesel Technician - Peterbilt & Polar Trailers

I want to receive the latest job alert for customer service technician in pennsylvania

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