Top 5575 functional manager Jobs in pennsylvania

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Golf Course Manager
Londonderry Township —Middletown, PA
- $90,000 - $105,000 a year
- Full-time
- Mechanic experience
- Sales
- 5 years
- Health insurance
- Dental insurance
Quick Apply
9d
Technical Product Manager
Sheridan —Hanover, PA
- $110,000 - $115,000 a year
- Remote
- Computer Science
- 3 years
- SQL
PLC Programmer
Control Systems 21 —Dillsburg, PA
- Full-time
- Customer service
- System design
- 8 years
- Health insurance
- Dental insurance
Quick Apply
3d
Physical Therapist PRN
Tower Health —West Reading, PA
- Per diem
- Management
- BLS Certification
- Physical & Rehabilitation Medicine
- Free parking
Quick Apply
Autistic Support Teacher
The School District of the City of York —York, PA
- $53,883 - $94,056 a year
- 8 hour shift
- Classroom
- Childcare
- Teaching Certification
- Health savings account
- Health insurance
Quick Apply
Director, Legal Services
Duquesne Light —Pittsburgh, PA
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Recruiting
Engineering Manager
Confidential —Trumbauersville, PA
- $130,000 - $165,000 a year
- Weekends as needed
- Engineering
- Bachelor's degree
- Conflict management
Quick Apply
Construction Project Manager
Durable Surfaces, LLC. —Chester Springs, PA
- $90,000 - $100,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Installation Technician (Audio-Visual) Malvern/Philadelphia Metro area
Cenero LLC —Malvern, PA
- $21.50 - $29.75 an hour
- Clean driving record
- High school
- Writing skills
- Health savings account
- Paid holidays
Board Certified Behavior Analyst (BCBA)
AByay! —Harrisburg, PA
- $60 - $80 an hour
- Choose your own hours
- Background check
- Mid-level
- Master's degree
- Continuing education credits
- Paid parental leave
Quick Apply
Project and Construction Lead
UNITED REFINING COMPANY —Warren, PA
- Overtime
- Microsoft Excel
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Category Lead - IT & Automation
CSL Behring —King of Prussia, PA
- Full-time
- 7 years
- Bachelor's degree
- Travel
General Manager
Onvo Travel Plaza —Lake Ariel, PA
- Full-time
- Merchandising
- Mid-level
- In-person
- Paid training
- Health insurance
Quick Apply
Occupational Therapy Assistant
Reliant Rehabilitation —New Kensington, PA
- $32 - $36 an hour
- Full-time
- Skilled nursing facility
- Computer literacy
- English
- Loan repayment program
- Health insurance
HR Generalist I
NLMK Pennsylvania LLC —Farrell, PA
- Mid-level
- Office
- 3 years
Quick Apply
PRN Home Health Physical Therapist (PT)
Advanced Home Health & Hospice of Lehigh Valley —Bethlehem, PA
- Part-time
- Physical & Rehabilitation Medicine
- Mid-level
- Home Health
Quick Apply
2d
Automation Engineer - Bernville, PA
CEVALogistics —Bernville, PA
- $110,000 - $115,000 a year
- Weekends as needed
- Background check
- 7 years
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Center Based EI Behavior Analyst
Vista Autism Services —Middletown, PA
- $76,000 - $80,000 a year
- Full-time
- Classroom
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Homecare Marketing Manager
Lingdao Homecare —Philadelphia, PA
- $60,000 - $100,000 a year
- Full-time
- Mid-level
- Product management
- In-person
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for functional manager in pennsylvania

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

functional manager jobs in pennsylvania

Director of Customer Success

Golf Course Manager

Technical Product Manager

PLC Programmer

Physical Therapist PRN

Autistic Support Teacher

Director, Legal Services

Engineering Manager

Construction Project Manager

Installation Technician (Audio-Visual) Malvern/Philadelphia Metro area

Board Certified Behavior Analyst (BCBA)

Project and Construction Lead

Category Lead - IT & Automation

General Manager

Occupational Therapy Assistant

HR Generalist I

PRN Home Health Physical Therapist (PT)

Automation Engineer - Bernville, PA

Center Based EI Behavior Analyst

Homecare Marketing Manager

I want to receive the latest job alert for functional manager in pennsylvania

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected