Top 372 Head of Jobs in Pennsylvania

Head of Customer Support
Obsidian Security —Philadelphia, PA
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Deputy Director of Public Works/Chief Engineer
City of Bethlehem —Bethlehem, PA
- $97,000 - $128,000 a year
- Full-time
- Civil engineering
- Engineering
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Chief Financial Officer
UFCW COMMUNITY FCU —Wyoming, PA
- Full-time
- CPA
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
6d
Chief Engineer
Fairfield Inn & Suites Washington Casino Area —Washington, PA
- Full-time
- Hospitality
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Chief Compliance Officer
Forefront Analytics —West Conshohocken, PA
- $95,000 - $105,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Chief Maintenance Engineer
Spark by Hilton —Hummelstown, PA
- $50,000 a year
- Weekends as needed
- Maintenance
- Mid-level
- Hotel
- Dental insurance
- 401(k)
Quick Apply
2d
Head of School Education
Shalom Christian Academy —Chambersburg, PA
- $80,000 - $90,000 a year
- Full-time
- Background check
- School experience
- Doctoral degree
- Health insurance
- 401(k)
Quick Apply
7d
Chief Financial Officer (CFO)
Centerville Clinics —Fredericktown, PA
- Full-time
- CPA
- 5 years
- Finance
- Health insurance
- Paid time off
Quick Apply
Survey Technician (Crew Chief) - Philadelphia, PA
Blew & Associates, P.A. —Philadelphia, PA
- $70,000 - $95,000 a year
- Overtime
- Construction site
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Chief Maintenance Engineer
SSN Hotels —Philadelphia, PA
- $50,000 a year
- Full-time
- Schematics
- Maintenance
- English
- Health insurance
- Dental insurance
Quick Apply
Head of AI
Vaco by Highspring —Pittsburgh, PA
- $350,000 - $500,000 a year
- Full-time
- Office
- Travel
- APIs
- Health insurance
- Dental insurance
Quick Apply
Head of Strategy and Management Office, Global Clinical Development
Sanofi EU —Swiftwater, PA
- $232,500.00 - $335,833.33 a year
- Hybrid work
- Office
- 3 years
- Master's degree
- Parental leave
8d
Head of Business Operations
Sanofi EU —Swiftwater, PA
- $113,250.00 - $163,583.33 a year
- Office
- Master's degree
- 8 years
- Parental leave
7d
Survey Crew Chief
Top Gun Staffing, Inc. —King of Prussia, PA
- $85,000 - $120,000 a year
- Full-time
- Construction site
- Mid-level
- Project management
- Health insurance
- Dental insurance
Quick Apply
8d
Chief Maintenance Engineer
Residence Inn —Collegeville, PA
- $52,000 a year
- Weekends as needed
- Maintenance
- Mid-level
- Hotel
- Dental insurance
- 401(k)
Quick Apply
18h
Chief Facilities Management / Chief Engineer
Lancaster Marriott at Penn Square and Lancaster County Convention Center —Lancaster, PA
- $85,000 - $100,000 a year
- Full-time
- 5 years
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
11h
Head of Field Architecture (utility industry)
Leoforce —Allentown, PA
- $150,000 - $200,000 a year
- Hybrid work
- Computer Science
- Travel
- Organizational skills
- Health savings account
- 401(k) matching
Quick Apply
13d
Survey Crew Chief
Penn Technical Staffing —Blue Bell, PA
- Mid-level
- Outdoor work
Quick Apply
Chief of Staff Customer Officer
The Hershey Company —Hershey, PA
- Online Application
- Remote
- Marketing
- Bachelor's degree
- Senior level
Head of Product
MLabs —Philadelphia, PA
- $180,000 - $225,000 a year
- Full-time
- Remote
- Management
- Recruiting
- Senior level
Quick Apply

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Head of Customer Support

Obsidian Security -
Philadelphia, PA

Quick Apply

Job Details

$165,000 - $199,000 a year

Qualifications

Roadmap creation (System development task)
Application Integration
Customer follow-ups
Knowledge management
Managing technical support teams
Systems integration
Economics
Data Integration (Data management)
Managing teams in a customer support role
Tooling
Team leadership
Triage
Customer satisfaction tracking
Prioritizing technology investments (IT roadmap design and development)
Incident Escalation
Improving operational efficiency
Managing clients in a customer support role
Hiring
Collaboration with product development teams
B2B business model
Technology management
Continuous improvement
SaaS platforms
Customer support ticket management
Design engineering
Customer service knowledge base
Experience with SaaS (as product category for technical sales engineers)
AI-driven automation
Cybersecurity
Senior level

Full Job Description

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world's largest Fortune 1000 and Global 2000 companies.

Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they're transforming how SaaS is secured.

With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.

With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. As we scale, we are deliberately rethinking how technical support is delivered. We are not looking to grow this function by adding headcount in proportion to ticket volume. We are looking to scale it through systems, automation, and agentic AI.

This role owns that transition. You will re-architect the support operating model around technology to resolve the majority of customer issues through automated and agentic systems rather than human effort. Traditional people-management experience is welcome, but is not what we are optimizing for. We are looking for an operator who has already built and run technology-led support at scale.

What you'll do

Own the support operating model and redesign it around automation and agentic AI rather than linear headcount growth.
Design, deploy, and continuously improve agentic support systems across the full lifecycle: triage, resolution, escalation, and follow-up.
Build the knowledge and data infrastructure these systems depend on, including knowledge bases, retrieval systems, and the telemetry that feeds them.
Define and instrument the metrics that prove the model works: deflection rate, automated resolution rate, cost-to-serve, time-to-resolution, and CSAT.
Integrate support tooling with the product, internal systems, and customer telemetry so that resolution becomes increasingly automated over time.
Partner with Product and Engineering to convert recurring support signals into product fixes and self-service capabilities.
Maintain support quality and SLAs for a technical cybersecurity customer base throughout the transition.
Lead a small, high-leverage team of support and automation engineers, hiring for technical and systems capability.

What we're looking for

A demonstrated track record of operationalizing agentic AI or automation in a technical support environment, with measurable deflection and cost-to-serve outcomes.
A strong systems and engineering orientation. You are comfortable with APIs, integrations, data pipelines, LLM-based tooling, and support platform configuration.
Experience supporting a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
Fluency in support of economics and the metrics that govern cost-to-serve and scale.
The ability to own and execute the technical roadmap for the support function end-to-end.

What this role is not

This is not a traditional people-management or org-scaling role. We are explicitly optimizing for someone who scales the function through systems and automation rather than linear headcount growth. The role has full autonomy to add headcount, but the purpose of that headcount is to improve the strategic delivery of the support model and to handle tier-three escalation management, not to absorb ticket volume. Conventional support-leadership experience is valued but secondary to demonstrated technical and automation capability.

Nice to have

An engineering or technical IC background.
Direct experience building or integrating LLM and agent frameworks.
Prior hands-on support engineering experience in a security or infrastructure product.

Quick Apply

Refine Your Search

head of jobs in pennsylvania

Head of Customer Support

Deputy Director of Public Works/Chief Engineer

Chief Financial Officer

Chief Engineer

Chief Compliance Officer

Chief Maintenance Engineer

Head of School Education

Chief Financial Officer (CFO)

Survey Technician (Crew Chief) - Philadelphia, PA

Chief Maintenance Engineer

Head of AI

Head of Strategy and Management Office, Global Clinical Development

Head of Business Operations

Survey Crew Chief

Chief Maintenance Engineer

Chief Facilities Management / Chief Engineer

Head of Field Architecture (utility industry)

Survey Crew Chief

Chief of Staff Customer Officer

Head of Product

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