Top 861 Senior client specialist Jobs in Pennsylvania

Senior Specialist, Integrated Absence Manager
New York Life —Pittsburgh, PA
- $50,000 - $73,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Free parking
- Health insurance
10d
Senior Electrical Foreman - Commercial & Industrial
CoolSys —Lititz, PA
- $30 - $45 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Paid holidays
Environmental Specialist 2
GAI Consultants Inc —Cranberry, PA
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Paid parental leave
- Paid holidays
Quick Apply
ODP Business Development Specialist
Miracle Makers Home Care —Pittsburgh, PA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Mileage reimbursement
- Paid holidays
Quick Apply
Senior Sales Associate and Member Relations Specialist
Club Pilates —Lititz, PA
- $19 - $21 an hour
- Part-time
- Sales
- Customer service
- Mid-level
- 401(k) matching
- Employee discount
Quick Apply
8d
EHS Sr Specialist
Piramal Pharma Solutions —Sellersville, PA
- Overtime
- Continuous improvement
- Organizational skills
- In-person
Quick Apply
Licensed Behavior Consultant / BCBA - Competitive Salary + Bonuses
Regional Behavioral Consultants, Inc —Erie, PA
- $75,000 - $85,000 a year
- Part-time
- School experience
- Applied behavior analysis
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
7d
Aging Program Specialist
22nd Century Technologies, Inc. —Newport, PA
- $28 an hour
- Full-time
- Background check
- Writing skills
- Public speaking
Quick Apply
8d
Licensed Behavior Consultant / BCBA - Competitive Salary + Incentives
Regional Behavioral Consultants, Inc —Meadville, PA
- $75,000 - $85,000 a year
- Part-time
- Applied behavior analysis
- Mid-level
- Master's degree
- Continuing education credits
- Mileage reimbursement
Quick Apply
7d
Digital Marketing Specialist - Account Manager
webfx.com —Lancaster, PA
- Multiple hires
- Mid-level
- Office
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
Jr. Digital Communications Account Manager
webfx.com —Harrisburg, PA
- $50,000 - $53,000 a year
- Multiple hires
- Writing skills
- Office
- Bachelor's degree
- Profit sharing
- Wellness program
Quick Apply
Jr. Digital Marketing Specialist - Strategy Track
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Customer service
- Office
- Profit sharing
- Wellness program
Quick Apply
Senior Opportunity & Outreach Specialist
Pennsylvania Turnpike Commission —Middletown, PA
- $77,488.00 - $103,466.63 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Driver's License
- Health insurance
- Dental insurance
Health & Safety Specialist - Field
Energy Transfer Partners —Marcus Hook, PA
- Full-time
- Heavy lifting
- Construction site
- Mid-level
- Profit sharing
- Paid time off
Quick Apply
Jr. Internet Marketing Specialist
webfx.com —Harrisburg, PA
- $50,000 - $53,000 a year
- Multiple hires
- Google Workspace
- Customer service
- Office
- Profit sharing
- Wellness program
Quick Apply
Commissioning Manager - Metals Projects
Hatch —Pittsburgh, PA
- 7 years
- Construction site
- Engineering
Quick Apply
Jr. Digital Communications Account Manager
webfx.com —Lancaster, PA
- $50,000 - $53,000 a year
- Multiple hires
- Google Workspace
- Office
- Analysis skills
- Profit sharing
- Wellness program
Quick Apply
Client Services Specialist
Chaffin Luhana LLP —Pittsburgh, PA
- $40,000 - $45,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Jr. Web Marketing Specialist - Analytics Track
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Customer service
- Office
- Profit sharing
- Wellness program
Quick Apply
Vice President of Operations
Compass Associates Ltd —Philadelphia, PA
- $160,000 - $200,000 a year
- Customer service
- 3 years
- Travel
Quick Apply

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Senior Specialist, Integrated Absence Manager

New York Life -
Pittsburgh, PA

Apply Now

Job Details

Full-time
$50,000 - $73,000 a year
10 days ago

Benefits

Free parking
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Microsoft Outlook
High school diploma or GED
Attention to detail
Organizational skills
Technical Proficiency
Time management

Full Job Description

Work Schedule:
The first 7 weeks of training will take place onsite at The Vision (116 15th Street, Pittsburgh, PA 15222), Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday.

Role Overview:

As an Integrated Absence Manager, you will be assigned a caseload of concurrent cases (paid/unpaid leave and Short-Term disability plans) managing all aspects of an employee’s absence. The Integrated Absence Manager will conduct thorough investigations, determine eligibility for our customers, provide ongoing Absence administration, and communicate decisions and status updates. This role is responsible for collaborating with customers, health care providers and clients to ensure timely, accurate Absence administration and payments. Upon approval of Absences, you will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients both verbal and written.

The Integrated Absence Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to work in a fast-paced and detail-oriented environment while integrating knowledge of medical conditions, customer contracts, New York Life GBS, and corporate compliance are critical for success.

What You’ll Do:

Responsible for managing a caseload of Absence cases including the management of Short-Term Disability (STD), Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers.
Own and review assigned cases. This includes verifying eligibility, capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.
Evaluate available information to make claim and leave determinations within compliance guidelines; pay all covered claims accurately and timely.
Coordinate multiple leave and disability plans using integrated technology.
Support ongoing claim management including extensions and reviewing of additional information as needed to support ongoing claim decisions.
Effectively communicate with claimants, employers, and various medical professionals both verbally and in writing to gather information regarding the application for, payment of, and ongoing management of short-term disability benefits and applicable leave plans.
Respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes for processing mail, tasks, and outliers. Execute all customer performance guarantees as defined.
Document clear absence notes in the system based on medical received or conversations with the customer, provider, and client.
Proactively work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis.
Network with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information.
Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices.
Ongoing development via training associated with role and business unit objectives.

What You’ll Bring:

HS Diploma or GED required. Bachelor’s degree strongly preferred.
2+ years’ experience administering Disability strongly preferred.
Experience administering FMLA and/or State Leaves experience strongly preferred.
Proficiency with MS Office applications is required (Word, Outlook, Excel.)
Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
Strong critical thinking, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions.
Ability to understand complex absence scenarios and apply them to work.
Ability to work with a bias for action and be a self-starter with a customer-focus mindset.
Effective interpersonal, written, and verbal communication skills including the ability to articulate complex claim scenarios and translate them to easily understandable for customers and clients.
Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously.
Attention to detail is critical to effectively handle the technical aspects of the job.
Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities.
Strong critical thinking and analytical skills to effectively multi-task and prioritize work to meet tight deadlines.
Strong negotiation skills.
Must be able to work with urgency and be a self-starter with a customer focus mindset.
Ability to build and maintain effective relationships.
Knowledge of legal liability, insurance coverage and medical terminology is helpful.
A proven track record of successfully driving results in a complex matrix environment is required.
Ability to work well under pressure.

Work Schedule:

The first 7 weeks of training will take place onsite at The Vision (116 15th Street, Pittsburgh, PA 15222), Monday through Friday. After training, employees will be evaluated. Once they demonstrate proficiency, the role will transition to a hybrid schedule: Remote: Mondays and Fridays, and Onsite: Tuesday, Wednesday & Thursday.

Onsite Amenities:
Employees working onsite will have access to the following amenities:

Fitness center
Tenant lounge
Nearby retail
Bike storage
Outdoor space
Concierge services
Dry cleaning
EV charging stations
Puttery mini golf
The Roaming Bean Coffee
Tapville Social
Onsite free parking

Pay: $50,000.00 - $73,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

senior client specialist jobs in pennsylvania

Senior Specialist, Integrated Absence Manager

Senior Electrical Foreman - Commercial & Industrial

Environmental Specialist 2

ODP Business Development Specialist

Senior Sales Associate and Member Relations Specialist

EHS Sr Specialist

Licensed Behavior Consultant / BCBA - Competitive Salary + Bonuses

Aging Program Specialist

Licensed Behavior Consultant / BCBA - Competitive Salary + Incentives

Digital Marketing Specialist - Account Manager

Jr. Digital Communications Account Manager

Jr. Digital Marketing Specialist - Strategy Track

Senior Opportunity & Outreach Specialist

Health & Safety Specialist - Field

Jr. Internet Marketing Specialist

Commissioning Manager - Metals Projects

Jr. Digital Communications Account Manager

Client Services Specialist

Jr. Web Marketing Specialist - Analytics Track

Vice President of Operations

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