Top 41 Entry level computer support technician Jobs in Philadelphia, Pa

Level One Help Desk Admin- End User Support
Contour Data Solutions —Philadelphia, PA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
Tier 1 Tech Support
ConnectUs Corp —King of Prussia, PA
- $23 - $25 an hour
- Full-time
- Windows
- Analysis skills
- 1 year
6h
IT Desktop Support Specialist
Drexel University —Philadelphia, PA
- $45,330 - $68,000 a year
- Full-time
- Inventory management
- Mid-level
- Office
- Wellness program
- 403(b) matching
10d
Service Desk Analyst
Imagine360 —Wayne, PA
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Support Specialist
SMB Team —Philadelphia, PA
- $50,000 - $60,000 a year
- Email
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist
IT Integrity —Wilmington, DE
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
Technical Support Representative, In-Store
DoorDash USA —Philadelphia, PA
- $23.40 - $34.50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
NOC Technician I
TGIPOWER LLC —Cherry Hill, NJ
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Technology Support Specialist
Morgan, Lewis & Bockius —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Junior IT specialist
Inexpanse —Horsham, PA
- Part-time
- English
- Research
- Windows
Entry Level - Help Desk Tech
COREHIRE —Marlton, NJ
- Full-time
- No experience needed
- Office
- Windows
Quick Apply
4d
Service Desk Agent - Blue Bell, PA
Unisys —Blue Bell, PA
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
- Health savings account
- 401(k) matching
12d
Field Service Dispatch Technician - Philadelphia ( PHL ) Airport
ESP Global Services Limited —Philadelphia, PA
- $22 - $25 an hour
- Part-time
- Ability to lift 50 pounds
- 1 year
- Ability to stand for extended periods
- Free parking
Quick Apply
IT Support Specialist I
Burlington Stores —Burlington, NJ
- $15.60 - $22.00 an hour
- Full-time
- Azure
- Windows
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Help Desk Technician I (Entry-Level) Marlton, NJ
COREHIRE —Marlton, NJ
- Full-time
- No experience needed
- Office
- Windows
Quick Apply
4d
Technical Support Specialist
Willingboro Township —Willingboro, NJ
- $43,337 a year
- Extended hours
- Computer Science
- Word processing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —West Deptford, NJ
- $25.48 - $41.68 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
6d
Mobile Solutions Specialist
AAA Club Alliance —Wilmington, DE
- $53,848 - $75,593 a year
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid parental leave
- Paid holidays
Geek Squad Agent (Retail Store)
Best Buy —Wilmington, DE
- $15.50 - $20.15 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount

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Level One Help Desk Admin- End User Support

Contour Data Solutions -
Philadelphia, PA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Paid time off
Retirement plan

Qualifications

Windows
Desktop administration

Full Job Description

Level 1/2 Help Desk Admin - End User Support

Job Location: Philadelphia, PA (remote possible)

Full time position- Wednesday-Sunday Shift

Experience- 5+ years

Salary: 55-65k

Job Description:

Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support..

Major Responsibilities

5+ years of experience with IT helpdesk or support position.
First line of support to clients regarding software, Hardware and systems.
Respond to end customer issues through phone, email, remote-in software, and computer chat.
Knows the Ins and Outs of a Network, Servers and Windows PC (HardwareOperating System)
Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.
Able to self-manage and hold themselves accountable.
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.
Enjoy people and care to develop strong relationships with clients.
Be an optimist at heart.
Resolves problem situations in a professional manner.
Experience with iPhone/iPad/Android.
Experience supporting phone systems from Microsoft Teams
Experience with Apple computers in a networked environment.
Nable RMM (remote management of computers).
Experience supporting printers/copiers in a networked environment.
Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.
Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.

The Job:

Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems
Invokes problem escalation procedures to coordinate recovery
Isolates problem trends and ensures that troubleshooting efforts are completed
Solves problems and makes decisions on a daily basis to help resolve issues
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.
Learn the ins and outs of our clients' unique work environments.
Work to quickly resolving incidents submitted by our clients.
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.
Enter all work as service tickets and time as it occurs.
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.
IT environment documentation to include system reviews and recommendations.
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.
Create technical documentation when needed
Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.
Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!

Must Have qualifications

Working knowledge of Windows server administration
Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
Technical, analytical, interpersonal and organization skills required
Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction
Able to take ownership of and troubleshoot a broad variety of system problems
Ability to work well with others, as well as independently. Attention to detail.
Position requires on-call support including planned and unplanned responses to a 24x7 environment.

Bonus

Microsoft Certifications
Working knowledge of ITIL principals and procedures.

Non-skill requirements:

Pass a background check.
Able and willing to lift 50+ lbs of equipment.
Be legal US citizen or have a USA work permit

Have reliable transportation to get to and from office and to client locations.

Quick Apply

Refine Your Search

entry level computer support technician jobs in philadelphia, pa

Level One Help Desk Admin- End User Support

Tier 1 Tech Support

IT Desktop Support Specialist

Service Desk Analyst

IT Support Specialist

IT Support Specialist

Technical Support Representative, In-Store

Technology Support Specialist

NOC Technician I

Technology Support Specialist

Junior IT specialist

Entry Level - Help Desk Tech

Service Desk Agent - Blue Bell, PA

Field Service Dispatch Technician - Philadelphia ( PHL ) Airport

IT Support Specialist I

Help Desk Technician I (Entry-Level) Marlton, NJ

Technical Support Specialist

IT Support Engineer I, Ops Tech Solutions (OTS)

Mobile Solutions Specialist

Geek Squad Agent (Retail Store)

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