Top 10532 Manager, customer service i Jobs in Phoenix, Az

Manager, Customer Service I
Chewy —Phoenix, AZ
- Full-time
- Mid-level
- Travel
- Mentoring
Customer Service Manager, Airport Customer Operations - Phoenix PHX
American Airlines —Phoenix, AZ
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
10d
Customer Service Manager, Airport Workforce Management - Phoenix PHX
American Airlines —Phoenix, AZ
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
8d
HVAC Service Manager
Same Day Air Repair LLC DBA SDAR —Phoenix, AZ
- $85,000 - $125,000 a year
- Full-time
- Clean driving record
- Maintenance
- Residential
- Health insurance
- Dental insurance
Quick Apply
HOA Community Manager
Planned Development Services —Glendale, AZ
- From $70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Customer service
- Fuel card
- Health insurance
Quick Apply
General Manager (Air Charter Company)
Confidential —Scottsdale, AZ
- $200,000 a year
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Health insurance
- 401(k)
Quick Apply
Lead Senior Pool Technician/ $29.00 an hour
Arizona Grand Resort & Spa —Phoenix, AZ
- $29 an hour
- Full-time
- Writing skills
- Maintenance
- English
- Health insurance
- 401(k)
Quick Apply
Lead CAD Designer – Off-Road Products
Horsepower Automotive Group —Chandler, AZ
- $80,000 - $82,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
Market Manager Nevada
Sunsolar Solutions —Peoria, AZ
- $95,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- Ability to walk for extended periods
14d
Remodeling Production Manager
TraVek Remodeling & Roofing —Scottsdale, AZ
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Electrical Project Manager
American Southwest Electric Arizona, Inc. —Glendale, AZ
- $120,000 - $150,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Manager
Tropical Companies —Chandler, AZ
- $26 - $40 an hour
- Full-time
- Clean driving record
- Residential
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
10d
Senior Project Manager - Architecture
Candelaria Design Associates, LLC —Scottsdale, AZ
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Experienced Homeowners Association (HOA) Portfolio Community Manager - East Valley
Trestle Management Group —Mesa, AZ
- From $65,000 a year
- Full-time
- Microsoft PowerPoint
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Digital Marketing Client Success Manager
V Digital Services —Phoenix, AZ
- $50,000 - $65,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
DESIGN INTEGRATION MANAGER
RMCI —Phoenix, AZ
- Background check
- 5 years
- Bachelor of Science
Manager of Special Process
Gold Tech Industries —Tempe, AZ
- Full-time
- 3 years
- Supervising experience
- Math
- Health insurance
- Dental insurance
Quick Apply
9d
Product Marking Manager
Forever Living Products International, LLC. —Scottsdale, AZ
- $80,000 - $100,000 a year
- Full-time
- Background check
- Marketing
- 5 years
- Health savings account
- Disability insurance
10d
National Account Manager-Kidlink Treatment Services
UHS - Nashville Regional Office —Phoenix, AZ
- $80,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
RN Case Manager Hospice (Float)
Stillwater Hospice —Phoenix, AZ
- $90,000 - $95,000 a year
- Weekends as needed
- CPR Certification
- Patient monitoring
- RN License
- Free parking
- Mileage reimbursement
Quick Apply

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manager, customer service i jobs near phoenix, az

Manager, Customer Service I

Chewy -
Phoenix, AZ

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Managing teams in a customer support role
Team leadership
Productivity software

Full Job Description

Job Description:

Our Opportunity:

Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to join our Customer Service Operations Team who are passionate not only about our customers, but about our people.

We are looking for a Team Manager, to provide proactive leadership and development for up to 25 hourly Team Members who support multiple channels within the business The ideal candidate will challenge, coach, and mentor their team to go above and beyond to build unique and impactful moments for our customers while also resolving their issues. This leader will be accountable for their team achieving set service and quality expectations, while developing Team Members that are having difficulty meeting Chewy standards.

The Team Manager should have outstanding communication, interpersonal and customer service skills, as well as comprehensive knowledge of company policies and offerings.

What You’ll Do:

Manage a team of 10-25 direct reports
Build and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all Team Members.
Leverage multiple data points, trending information, and behavioral patterns to establish and implement coaching strategies.
Manage the corrective action process up and through termination for conduct or performance related issues.
Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection.
Improve production levels of phone, email, chat and social media teams through recurring meetings and huddles to communicate critical business updates and drive team member productivity.
Deliver individualized feedback on performance and behavior to all Team Members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps
Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria; Calibrate with other Team Members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.
Monitor and control Team Members' productivity and workload of multi-channel volume.
Partner with the Operations Manager to create and implement annual engagement plans and activities.
Support and handle customer and systems issues as needed.
Assist and support learning and development needs for Team Members to successfully complete their metric expectations and to stay current on new product training as needed.
Handle employee concerns and issues to HR where necessary.
Participate and provide feedback on business initiatives that directly impact the Customer Service Team.
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow Team Members.
Conduct retention checks with Agents to check knowledge of current Chewy information.
Identify operational deficiencies and suggest plans for improvement.
Prepare reporting by collecting, analyzing and summarizing data and trends to improve processes, ensuring resources are properly allocated to increase efficiency and customer satisfaction.

What You’ll Need:

2-5 years’ working experience in a customer service or call center environment.
Management experience with 5 or more direct reports.
Ability to manage a high volume or information/data.
A sense of urgency with a demonstrated ability to multi-task and adapt to quickly changing priorities in a fast-paced environment.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office Suite products.
Position may require some travel (<25%).
Must be willing to work evening shifts and perform other duties as needed.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

manager, customer service i jobs in phoenix, az

Manager, Customer Service I

Customer Service Manager, Airport Customer Operations - Phoenix PHX

Customer Service Manager, Airport Workforce Management - Phoenix PHX

HVAC Service Manager

HOA Community Manager

General Manager (Air Charter Company)

Lead Senior Pool Technician/ $29.00 an hour

Lead CAD Designer – Off-Road Products

Market Manager Nevada

Remodeling Production Manager

Electrical Project Manager

HVAC Service Manager

Senior Project Manager - Architecture

Experienced Homeowners Association (HOA) Portfolio Community Manager - East Valley

Digital Marketing Client Success Manager

DESIGN INTEGRATION MANAGER

Manager of Special Process

Product Marking Manager

National Account Manager-Kidlink Treatment Services

RN Case Manager Hospice (Float)

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