House Manager – Personal Care Services / Behavioral Health Residential Facility
Trinity Recovery Homes
Glendale, AZ 85301
Full-Time | In Person
Pay: $21.00 per hour, depending on experience
Job Summary
Trinity Recovery Homes is seeking an experienced, dependable, and hands-on House Manager to oversee daily operations in a Personal Care Services Behavioral Health Residential Facility serving adults with serious mental health needs and personal care support needs.
This is a working leadership position, not a desk-only or work-from-home role. The House Manager must be physically present in the home, actively engaged with residents and staff, and willing to step in to provide direct care support when needed.
The ideal candidate has experience in a group home, behavioral health residential facility, assisted living, personal care home, adult residential setting, CNA role, caregiver role, or similar direct care environment. This person must understand both the leadership side of managing staff and the hands-on side of supporting residents with daily structure, safety, personal care needs, transportation, documentation, and household operations.
This role is best suited for someone who is organized, mature, firm but compassionate, and able to lead staff while maintaining a calm, structured, and therapeutic home environment.
What You’ll Do
The House Manager is responsible for the daily leadership and operation of the home, including:
- Maintain a safe, clean, structured, and supportive residential environment.
- Provide daily in-person leadership and oversight within the home.
- Supervise direct care staff, including BHTs, caregivers, and support staff.
- Coach staff, reinforce expectations, address performance concerns, and participate in employee performance reviews.
- Maintain and post staff schedules and help address open shifts or call-offs.
- Provide backup shift coverage when needed to support safe staffing.
- Ensure residents receive appropriate support with daily routines, hygiene, meals, personal care needs, and structured activities.
- Assist with personal care services as needed, consistent with training, resident needs, and facility expectations.
- Coordinate and/or provide transportation for appointments, outings, errands, and scheduled activities.
- Lead or oversee daily non-clinical groups, community meetings, life-skills activities, and house routines.
- Monitor documentation, bed logs, resident logs, timesheets, receipts, incident reports, and house records for accuracy and timeliness.
- Support medication coordination, MAR-related processes, medication observation, and safe medication practices according to policy and training.
- Manage home-level spending for groceries, household supplies, hygiene items, and routine resident needs within budget expectations.
- Track receipts and submit spending documentation timely.
- Support resident admissions, intakes, discharges, belongings inventory, and room readiness.
- Communicate professionally with leadership, case managers, guardians, family members, contractors, and other care partners as needed.
- Participate in daily huddles, weekly reporting, leadership communication, and follow-up tasks.
- Help ensure the home remains survey-ready, organized, and compliant with internal policies and regulatory expectations.
- Respond calmly and appropriately to urgent situations, behavioral concerns, resident needs, and staffing issues.
Why This Role Matters
The House Manager is one of the most important leadership roles in the residential home. This person sets the tone for the staff, residents, routines, documentation, cleanliness, accountability, and daily structure.
A strong House Manager helps reduce chaos, improves staff follow-through, supports resident stability, and ensures the home operates with consistency and professionalism. This role requires someone who can lead by example, not just give directions.
What We’re Looking For
We are looking for a candidate who has:
- Prior experience working as a caregiver, CNA, BHT, residential staff, assisted living staff, group home staff, or direct care worker.
- Experience supporting adults with behavioral health needs, mental health needs, developmental needs, personal care needs, or high-support residential needs.
- Strong leadership and follow-through.
- Ability to supervise staff while also helping with hands-on care when needed.
- Comfort with personal care services, resident routines, hygiene support, meal support, and daily living needs.
- Strong documentation and communication skills.
- Ability to maintain boundaries while still being compassionate and supportive.
- Ability to remain calm during behavioral issues, emergencies, staff call-offs, or resident concerns.
- Strong organization skills and attention to detail.
- Reliable attendance and willingness to be physically present in the home.
- Ability to manage schedules, receipts, documentation, supplies, transportation, and household operations.
- Professionalism when communicating with families, guardians, case managers, and leadership.
Required Qualifications
Applicants must meet the following requirements:
- Minimum 1 year of supervisory, lead staff, management, or house manager experience.
- Prior experience in a group home, behavioral health residential facility, assisted living facility, personal care home, adult residential setting, or similar care environment.
- Prior hands-on experience as a caregiver, CNA, direct care worker, BHT, residential aide, or similar role.
- Valid driver’s license.
- Ability to safely drive residents to appointments, outings, and activities.
- Current Arizona Fingerprint Clearance Card or ability to obtain as required.
- Current CPR and First Aid certification or ability to obtain within required timeframe.
- Ability to use a computer, email, electronic documentation systems, and basic tracking tools.
- Ability to complete documentation accurately and on time.
- Ability to respond appropriately to emergencies and urgent resident needs.
- Ability to work in person at the Glendale home.
- Ability to assist with schedule coverage and on-call needs as assigned.
Education / Behavioral Health Experience Requirements
Candidates must meet one of the following behavioral health experience pathways:
- Bachelor’s degree in a behavioral health-related field; or
- Bachelor’s degree in an unrelated field plus at least 1 year of full-time behavioral health experience; or
- Associate degree plus at least 2 years of full-time behavioral health experience; or
- High school diploma/GED plus at least 4 years of full-time behavioral health work experience.
Preferred Qualifications
Preference will be given to candidates who have:
- Arizona Caregiver Certificate.
- CNA experience or current/former CNA certification.
- Experience in Personal Care Services, assisted living, adult care, or residential caregiving.
- Experience working with adults diagnosed with serious mental illness.
- Experience supervising staff in a residential or group home setting.
- Experience with staff scheduling, employee coaching, and shift coverage.
- Experience with MARs, medication observation, medication documentation, or medication coordination.
- Experience managing groceries, household supplies, receipts, and home-level budgets.
- Experience preparing a home for audits, inspections, licensing visits, or internal quality reviews.
- Strong computer and documentation skills.
Important Fit for This Position
This position may be a good fit if you are someone who:
- Has worked directly with residents or clients before.
- Is comfortable helping with personal care needs.
- Can supervise staff without becoming overly familiar or unprofessional.
- Can hold staff accountable while still maintaining a positive team environment.
- Can work independently and follow through without constant reminders.
- Understands that residential care requires structure, consistency, documentation, and compassion.
- Is willing to step in when needed instead of saying, “That is not my job.”
This position may not be the right fit if you are looking for a work-from-home position, a desk-only management role, or a job that does not require direct resident interaction.
Compensation & Benefits
- Pay: $21.00 per hour, depending on experience
- Health insurance
- Paid time off
- Flexible schedule based on operational needs
- Opportunity for growth within a mission-driven behavioral health organization
Schedule
- Full-time
- Day shift required
- Must be available for occasional schedule coverage, urgent staffing needs, and on-call support as assigned
- Must be reliable and consistently present in the facility
Work Location
In person – Glendale, AZ 85301
To Apply
Please submit your resume and include a brief summary of your experience in the following areas:
- Group home, behavioral health, assisted living, personal care, caregiver, or CNA experience
- Staff supervision or lead staff experience
- Scheduling and shift coverage
- Resident documentation and daily logs
- Medication documentation or MAR support
- Transportation and resident appointment coordination
- Household organization, grocery/supply management, and receipts
Screening Questions
- Do you have prior experience as a caregiver, CNA, BHT, direct care worker, or residential care staff?
- Do you have experience supervising staff in a group home, behavioral health facility, assisted living facility, or residential care setting?
- Are you comfortable assisting with personal care needs and daily living routines when needed?
- Do you have a current Arizona Fingerprint Clearance Card?
- Do you have a valid driver’s license and are you willing to transport residents?
- Are you available to work in person at the Glendale location?
- Are you willing to assist with shift coverage or on-call needs when necessary?
- Briefly describe your experience with scheduling, documentation, MARs, receipts, or household management.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Application Question(s):
Do you have prior experience as a caregiver, CNA, BHT, direct care worker, or residential care staff?
Do you have experience supervising staff in a group home, behavioral health facility, assisted living facility, or residential care setting?
Are you comfortable assisting with personal care needs and daily living routines when needed?
Do you have a current Arizona Fingerprint Clearance Card?
Do you have a valid driver’s license and are you willing to transport residents?
Are you available to work in person at the Glendale location?
Are you willing to assist with shift coverage or on-call needs when necessary?
Briefly describe your experience with scheduling, documentation, MARs, receipts, or household management.
Experience:
- Group home: 4 years (Required)
Shift availability:
Work Location: In person
