We Are:
Accenture is a global leader in helping organizations transform how their people learn and work using technology and innovative learning solutions. Through LearnVantage, we partner with enterprise clients to design and deliver high-quality, scalable, and outcome-driven learning experiences. Our focus is on enabling workforce transformation by combining modern instructional design, digital learning platforms, and emerging technologies.
You Are:
You are a strategic, customer-centric leader with a proven track record of building and scaling high-performing Customer Success organizations in a high-growth environment. You combine strong commercial acumen with a passion for helping customers achieve measurable business outcomes, consistently driving retention, expansion, and long-term customer value. You excel at developing talent, fostering cross-functional collaboration, and using data-driven insights to inform strategy and operational excellence. You are an influential communicator with executive presence, capable of building trusted relationships with customers, partners, and internal stakeholders while serving as the voice of the customer across the organization.
The Work:
Define and execute the company's Customer Success strategy, aligning customer outcomes with overall business objectives.
Build, lead, and develop a high-performing Customer Success organization, including hiring, coaching, and performance management.
Own the end-to-end post-sales customer lifecycle, from onboarding and adoption through renewal and expansion.
Drive customer retention and growth by being a key influencer of important recurring revenue metrics, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Establish scalable customer engagement models, processes, and playbooks that support company growth and operational excellence.
Develop customer health programs and leverage data-driven insights to proactively identify risks, improve adoption, and maximize customer value.
Partner cross-functionally with Sales, Product, Professional Services, Support, Marketing, and Finance to deliver a seamless customer experience and influence business strategy.
Serve as the executive voice of the customer, translating customer feedback into actionable product, service, and process improvements.
Build executive relationships with strategic customers, leading Executive Business Reviews and ensuring customers achieve measurable business outcomes.
Establish and report on Customer Success KPIs, forecasting renewals and churn, and providing regular insights and recommendations to executive leadership and the Board.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Here’s What You Need:
Minimum 10 years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles, with at least 4 years in a senior leadership or director-level capacity managing teams of 5 or more.
Minimum 10 years of hands-on experience owning and reporting on SaaS metrics including ARR, MRR, NRR, GRR, CAC, LTV, churn, and product adoption, with demonstrated ability to influence those metrics directionally.
Minimum 10 years of experience directly owning renewal and expansion revenue targets, with a track record of achieving or exceeding GRR 90% and NRR 105% (or equivalent benchmarks for your segment).
Minimum 10 years of experience building or scaling a Customer Success organization in a high-growth B2B SaaS environment (e.g., company growing >20% YoY or from Series B through IPO stage).
Minimum 5 years of experience presenting business reviews, forecasts, or strategic recommendations to C-suite executives or Board-level stakeholders.
Minimum 10 years of cross-functional leadership experience, formally partnering with Sales, Product, and/or Finance to drive shared outcomes such as retention, adoption, or revenue growth.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/27/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range California $122,700 to $187,800 Cleveland $122,700 to $187,800 Colorado $122,700 to $187,800 District of Columbia $122,700 to $187,800 Illinois $122,700 to $187,800 Maine $122,700 to $187,800 Maryland $122,700 to $187,800 Massachusetts $122,700 to $187,800 Minnesota $122,700 to $187,800 New York $122,700 to $187,800 New Jersey $122,700 to $187,800 Virginia $122,700 to $187,800 Washington $122,700 to $187,800
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
