Top 382 Customer success specialist Jobs in Pittsburgh, Pa

Software Support Specialist
Tyler Technologies —Pittsburgh, PA
- Mid-level
- Analysis skills
- Education
Quick Apply
HR Specialist, Onboarding & Employee Experience
Michael Baker International —Pittsburgh, PA
- $75,000 - $82,000 a year
- Full-time
- Hybrid work
- Oracle
- Inventory management
- Customer service
- Health savings account
- AD&D insurance
3d
Case Manager Specialist
Garfield Jubilee Pittsburgh —Pittsburgh, PA
- $54,000 - $59,000 a year
- Full-time
- Background check
- Microsoft Excel
- Writing skills
- Mileage reimbursement
- Paid time off
Quick Apply
IT Support Specialist
Eckert Seamans Cherin & Mellott LLC —Pittsburgh, PA
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Quick Apply
10d
Pharmacy Quality Improvement Specialist | Onsite - Pittsburgh
Blink Health —Pittsburgh, PA
- Rotating shift
- Mid-level
- Office
- Analysis skills
- Free parking
- Commuter assistance
Quick Apply
Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- Research
- High school diploma or GED
- Free parking
- Commuter assistance
Quick Apply
2d
Customer Care Specialist | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- Research
- Office
- Free parking
- Commuter assistance
Quick Apply
2d
Patient Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- Research
- High school diploma or GED
- Free parking
- Commuter assistance
Quick Apply
3d
Meta Retail Specialist - PT
Channel Partners —Pittsburgh, PA
- $18.50 an hour
- Part-time
- Writing skills
- Merchandising
- Mid-level
- Paid training
- 401(k)
Client Services Specialist
Chaffin Luhana LLP —Pittsburgh, PA
- $40,000 - $45,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Post Closing Loan Specialist
NVR, Inc —Pittsburgh, PA
- Customer service
- Mid-level
- Office
- Profit sharing
- Disability insurance
Freelance In-Person Event Specialist - Pittsburgh, PA, United States
Visit.org —Pittsburgh, PA
- Weekends as needed
- English
- Mid-level
- Travel
Quick Apply
Event Marketing Brand Ambassador | Flexible Schedule | $16–$45/hr | Paid Training
Renewal by Andersen —Cranberry Township, PA
- $16 - $45 an hour
- Part-time
- No experience needed
- Driver's License
- Fair chance
- Profit sharing
- Paid training
Quick Apply
Client Experience and Sales Specialist
Massage Envy McMurray —Canonsburg, PA
- From $15 an hour
- Part-time
- Sales
- Customer service
- Clinic
- Paid training
- Health insurance
Quick Apply
Career Counselor/ Job Coach/Employment Specialist (10-15 hours/week)
Western Pennsylvania School for the Deaf —Pittsburgh, PA
- From $30 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- Customer service
- On-the-job training
Quick Apply
Event Marketing Appointment Setter | Flexible Schedule | $16–$45/hr | Paid Training
Renewal by Andersen —Monroeville, PA
- $16 - $45 an hour
- Part-time
- No experience needed
- Driver's License
- Fair chance
- Profit sharing
- Paid training
Quick Apply
2d
Client Experience and Sales Specialist
Massage Envy Mt. Lebanon —Pittsburgh, PA
- From $15 an hour
- Part-time
- Sales
- Customer service
- Clinic
- Health insurance
- Paid time off
Quick Apply
Order Management Specialist
Equipment & Controls, Inc. —Lawrence, PA
- Computer literacy
- Mid-level
- Bachelor's degree
- Profit sharing
- 401(k) matching
Quick Apply
8d
EVV (Electronic Visit Verification) Specialist
Avondale Care Group of Pennsylvania —Monroeville, PA
- $45,000 - $50,000 a year
- Full-time
- Background check
- 18 years or older
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Senior Refrigeration Service Technician - Commercial & Industrial
CoolSys —Pittsburgh, PA
- $28 - $46 an hour
- Full-time
- Background check
- Clean driving record
- 6 years
- Paid training
- Paid holidays

I want to receive the latest job alert for customer success specialist in pittsburgh, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success specialist jobs near pittsburgh, pa

Client Services Specialist jobs in Pittsburgh, PA

Career Counselor jobs in Pittsburgh, PA

IT Support Specialist jobs in Pittsburgh, PA

Support Specialist jobs in Pittsburgh, PA

Customer Experience Specialist jobs in Pittsburgh, PA

Call Center Representative jobs in Pittsburgh, PA

Quality Improvement Specialist jobs in Pittsburgh, PA

Shipper jobs in Pittsburgh, PA

Refrigeration Technician jobs in Pittsburgh, PA

Event Specialist jobs in Pittsburgh, PA

Human Resources Specialist jobs in Pittsburgh, PA

Client Services Specialist jobs in Oklahoma City, OK

Client Services Specialist jobs in Boca Raton, FL

Social Services jobs in Washington, DC

Client Services Specialist jobs in Des Moines, IA

Weekend Client Services Customer Service jobs in New York, NY

Amazon Data Services jobs in South Bend, IN

Social Services Entry Level jobs in North Carolina

Client Services Specialist jobs in Bethesda, MD

Customer Experience Specialist jobs in Texas

Software Support Specialist

Tyler Technologies -
Pittsburgh, PA

Quick Apply

Job Details

Qualifications

Optimizing workflow processes
Data integrity assurance
Non-technical user support
Post-sales product instruction
Knowledge management
AI use case identification
Increasing user engagement
Client onboarding
Email customer support
Technical support via phone
Software product demonstrations
Bachelor's degree in communications
Phone communication
Incident report management
E-learning (training delivery method)
Incident management software
Bachelor's degree in business
Process improvement
Information Systems
Training material drafting
Mid-level
Incident Escalation
User training (technical support)
Adult education instructional development
Managing clients in a customer support role
Data integrity and documentation
Collaboration with product development teams
Analysis skills
Education
Task prioritization

Full Job Description

The Customer Support Specialist plays a critical role in both client support and client education, ensuring customers not only resolve issues but also gain confidence and proficiency in using our software solutions. This position combines technical troubleshooting with structured training and instructional delivery to drive product adoption, client satisfaction, and long-term success. In addition to resolving client inquiries, this role is responsible for delivering clear, engaging, and effective training to end-users. The ideal candidate is equally comfortable troubleshooting software issues and leading live training sessions via phone or Microsoft Teams.

The Customer Support Specialist will provide software support to clients in the use, functionality, and understanding of our products. You will ensure timely resolution of software issues while empowering clients through education, best practices, and practical application of system functionality. This role also supports proactive client engagement by reviewing system usage and identifying opportunities for optimization and expanded product adoption.

The ideal candidate demonstrates comfort and fluency in leveraging AI-assisted tools to enhance efficiency, improve response quality, and streamline workflows. This role also requires forward-thinking awareness of how AI capabilities can be incorporated into the product to improve processes, increase automation, and elevate the overall user experience. The Customer Support Specialist is expected to contribute thoughtful insights and recommendations that support continuous product innovation and smarter client workflows.

This role requires strong communication skills, analytical thinking, instructional ability, and a professional, client-focused approach.

Responsibilities

Client Support & Troubleshooting

Provide inbound phone, web, and email software support to resolve client inquiries and problems effectively and efficiently.
Analyze data reports, forms, and application functionality to troubleshoot and resolve basic to moderate software issues.
Utilize AI-powered support tools and internal knowledge systems to assist with issue resolution and improve response efficiency.
Apply critical thinking when leveraging AI-generated insights to ensure accuracy and alignment with company policies and client needs.
Identify opportunities to improve workflows and client support processes through effective use of automation and AI tools.
Recognize patterns in support trends and recommend AI-driven enhancements or workflow improvements that could proactively reduce recurring issues.
Communicate clearly and professionally with all parties involved to manage expectations and ensure positive client outcomes.
Use the company’s client management system to create, track, and document issue details and resolutions.
Assist in establishing issue priorities to ensure timely and effective responses.
Escalate client issues to development or technical teams when appropriate.
Perform Quality Assurance testing for software updates or AI-enabled features to ensure proper functionality.

Client Training & Enablement

Deliver engaging, structured training sessions to client end-users via phone, Microsoft Teams, or other virtual platforms.
Translate technical concepts into clear, user-friendly instruction tailored to varying levels of technical proficiency.
Lead live demonstrations of software functionality, guiding users through real-world scenarios and best practices.
Assess client learning needs and adapt training approaches to support adult learners effectively.
Reinforce system adoption by helping clients understand not just “how” to use the software, but “why” processes and best practices matter.
Develop, enhance, and maintain training materials, documentation, job aids, and knowledge resources.
Support onboarding of new clients by facilitating product orientation and foundational training sessions.
Encourage client confidence, independence, and long-term product proficiency.
Conduct periodic audits of client portals and system configurations to evaluate usage patterns, feature adoption, data integrity, and workflow alignment.
Identify underutilized features, configuration gaps, or process inefficiencies and recommend practical solutions to optimize system performance.
Proactively suggest additional capabilities, tools, automation features, or AI-enabled functionality that align with client goals and encourage expanded, more strategic use of the product.
Provide clients with actionable recommendations that help them maximize the full value of the software and strengthen long-term engagement.

Professional Growth & Collaboration

Continually expand knowledge of company products, including AI-enabled capabilities and automation tools.
Maintain awareness of emerging AI trends and thoughtfully recommend potential future AI enhancements that could streamline workflows, increase efficiency, and improve the overall user experience.
Collaborate cross-functionally to share client feedback and insights that inform product development, AI integration, and usability improvements.
Demonstrate professionalism, patience, and composure under pressure.
Maintain accurate and detailed documentation within incident tracking systems.
Adhere to company policies and standards.
Perform other duties as assigned.

Qualifications

Bachelor’s degree in Education, Information Systems, Business, Communications, or related field preferred; equivalent experience considered.
Strong background in client training, instructional delivery, or education strongly preferred.
Experience leading live training sessions, workshops, or webinars preferred.
Previous experience in software support, help desk, or SaaS environment preferred.
Demonstrated ability to explain technical concepts in a clear, structured, and engaging manner.
Excellent presentation and facilitation skills in virtual environments (Microsoft Teams or similar platforms).
Strong interpersonal skills with the ability to build rapport and trust with clients.
Effective decision-making, analytical, and problem-solving skills in a technical environment.
Strong analytical ability to review system usage, identify optimization opportunities, and provide thoughtful recommendations.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Comfortable working with software applications, automation tools, and AI-assisted technologies.
Ability to evaluate AI-generated information for accuracy and appropriateness.
Forward-thinking mindset with interest in leveraging AI to improve workflows and product efficiency.
Experience with Microsoft Office, including Teams.
Ability to work independently while collaborating effectively within a team environment.
Genuine desire to help clients succeed and grow in their use of technology.

Quick Apply

Refine Your Search

customer success specialist jobs in pittsburgh, pa

Software Support Specialist

HR Specialist, Onboarding & Employee Experience

Case Manager Specialist

IT Support Specialist

Pharmacy Quality Improvement Specialist | Onsite - Pittsburgh

Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh

Customer Care Specialist | Hiring Now | Onsite- Pittsburgh

Patient Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh

Meta Retail Specialist - PT

Client Services Specialist

Post Closing Loan Specialist

Freelance In-Person Event Specialist - Pittsburgh, PA, United States

Event Marketing Brand Ambassador | Flexible Schedule | $16–$45/hr | Paid Training

Client Experience and Sales Specialist

Career Counselor/ Job Coach/Employment Specialist (10-15 hours/week)

Event Marketing Appointment Setter | Flexible Schedule | $16–$45/hr | Paid Training

Client Experience and Sales Specialist

Order Management Specialist

EVV (Electronic Visit Verification) Specialist

Senior Refrigeration Service Technician - Commercial & Industrial

I want to receive the latest job alert for customer success specialist in pittsburgh, pa

Related Searches

Explore jobs in more locations

Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected