Top 3376 Customer experience manager Jobs in Pittsburgh Pa

Senior Manager, Member Services & Operations
WQED Multimedia —Pittsburgh, PA
- $85,000 - $100,000 a year
- Part-time
- Remote
- 5 years
- Contracts
- Senior level
- Disability insurance
- Health insurance
Quick Apply
4d
Operations Manager
Moving Ahead Services —Pittsburgh, PA
- $65,000 - $110,000 a year
- Full-time
- Bilingual
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
11d
Client Success Manager (Client Management II) - REMOTE
Net Health —Pittsburgh, PA
- $83,000 a year
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
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11d
Store Manager
TJ Maxx —Pittsburgh, PA
- $74,800 - $102,900 a year
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Pre-K Counts Lead Teacher
Heritage Community Initiatives —Braddock, PA
- Email
- Classroom
- Customer service
- Computer literacy
- Health savings account
- Paid holidays
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Parts Manager
#1 COCHRAN FORD NATRONA HEIGHTS —Natrona Heights, PA
- $70,000 - $90,000 a year
- Urgently hiring
- Management
- Dealership
- Computer literacy
- Paid parental leave
- Paid holidays
Quality Assurance Manager
Confidential —Canonsburg, PA
- $50,000 - $80,000 a year
- Full-time
- 5 years
- Engineering
- Mentoring
- Health insurance
- Dental insurance
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In-Home Sales Closer | Qualified Leads Provided
Comer & Cross Coatings —Monroeville, PA
- $130,000 - $250,000 a year
- Full-time
- Background check
- Hospitality
- Customer service
- Paid training
- Mileage reimbursement
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8d
Senior Specialist, Integrated Absence Manager
New York Life —Pittsburgh, PA
- $50,000 - $73,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Free parking
- Health insurance
12d
Territory Sales Manager (Commercial Construction)
GRIPPLE INC —Pittsburgh, PA
- $75,000 - $85,000 a year
- Full-time
- English
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Associate Brand Manager
framesi NorthAmerica —Leetsdale, PA
- Email
- Marketing
- Bachelor of Science
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Manager - Mining and Tunneling
Irwin Car and Equipment - Mine and Tunneling Division —Washington, PA
- $70,000 - $95,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Advanced Practice Provider - Site Manager
Touchstone Medical Imaging —Cranberry Township, PA
- Full-time
- Nursing
- Patient monitoring
- Certified Nurse Practitioner
Quick Apply
4d
Automotive Body Shop Manager
Memorial Highway Chevrolet of Somerset —West Mifflin, PA
- $80,000 - $120,000 a year
- Full-time
- Heavy lifting
- Mid-level
- Power tools
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant Branch Manager I, Natrona Heights
Dollar Bank —Natrona Heights, PA
- Computer literacy
- Mid-level
- Office
COMMUNITY MANAGER (Washington Garden's)
POST ROAD MANAGEMENT LLC —Pittsburgh, PA
- $65,000 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
PROJECT MANAGER
McGinnis Electrical Contracting Company —Mc Kees Rocks, PA
- From $125,000 a year
- Full-time
- Construction site
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Site Operation Project Manager
United Site Services —McKees Rocks, PA
- $73,530 - $106,590 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- AD&D insurance
Customer Support Supervisor l Onsite - Pittsburgh
Blink Health —Robinson Township, PA
- Management
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Manager, Golf and Events
Cranberry Twp —Cranberry Township, PA
- $70,000 - $75,000 a year
- Full-time
- Merchandising
- Research
- Mid-level
- Health insurance
- Dental insurance
1d

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Senior Manager, Member Services & Operations

WQED Multimedia -
Pittsburgh, PA

Quick Apply

Job Details

Part-time | Full-time
$85,000 - $100,000 a year
4 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
403(b)
Life insurance

Qualifications

Vendor relationship building

Full Job Description

Reports to: TBD
Location: Pittsburgh, Pennsylvania
Status: Full-time

Position Summary
The Senior Manager, Member Services & Operations is responsible for designing, improving and managing the systems, vendor relationships, and workflows that support WQED’s donors. This role ensures that WQED’s outsourced service partners, CRM, payment and gift-processing systems, internal teams and emerging service channels work together as an effective and responsive donor-support operation.

This is a hands-on operational leadership role for someone who can identify gaps, design better ways of working, and put those improvements into practice. The Senior Manager will establish service standards and operating procedures, improve WQED’s use of technology and vendor capabilities, strengthen data quality, develop new service channels, and build additional internal or contracted capacity as needed.

The role supports WQED’s membership growth and retention strategy by making the donor experience easier, more reliable and more responsive. It is not directly accountable for revenue. Its focus is operating infrastructure, service quality, and execution.

The Assignment

Build the operational infrastructure that makes WQED members feel valued and well-supported.
Create a coherent donor-service operation across outsourced partners, technology platforms, and internal teams: with clear ownership, service standards, workflows and escalation paths.
Identify recurring service, processing and data problems; determine their root causes; and implement practical improvements that prevent the same problems from recurring.
Modernize how donors can get help, including expanding service beyond traditional phone and email support where appropriate.

What Success Looks Like

Donors receive timely, accurate and consistent assistance.
Service standards, workflows, ownership and escalation paths are clearly documented across donor calls, email, gift processing, fulfillment and CRM activity.
Outsourced partners are actively managed against clear expectations for quality, responsiveness, accuracy and follow-through.
Recurring donor-service and processing problems are identified, traced to their root causes, and corrected through better systems, workflows, training or accountability.
CRM records are increasingly accurate, complete and consistently maintained.
Practical measures of service quality, responsiveness, and accuracy are regularly used to identify problems and guide improvements.

Essential Responsibilities

Donor Service Operations & Vendor Management

Own the end-to-end operating model for donor service across WQED staff, outsourced call-center support, gift-processing partners, fulfillment houses, CRM, and other service providers.
Establish clear service expectations, workflows, escalation paths and accountability standards.
Monitor vendor performance, identify gaps, resolve recurring issues, and recommend changes to services, contracts or responsibilities as needed.
Design appropriate service coverage for high-volume periods and gaps in evening, weekend or overflow support, including contracted, part-time or remote capacity when useful.
Handle or coordinate resolution of complex donor-service issues when they reveal broader process or system problems.

Systems, Data & Process Improvement

Establish and reinforce standards for data entry, documentation, coding, record updates, and other practices that affect CRM data quality.
Identify inefficient, inconsistent or unclear workflows and redesign them with practical documentation, training, and follow-through.
Use root-cause analysis to distinguish system, process, training, and performance issues and implement appropriate corrective action.
Work across Membership, Finance, Technology and other internal teams to improve handoffs, integrations, reconciliation and issue resolution.
Recommend when work should remain outsourced, be reassigned, supported by new technology or be brought partially in-house.

Qualifications
We are interested in demonstrated ability to build and optimize systems. Strong candidates will bring:

Five or more years of progressively responsible experience in customer service, field operations, customer experience, donor or membership operations, or another environment involving complex people, systems, vendors and workflows.
A record of designing, launching, or significantly improving operational processes, service models, or support functions.
Experience developing workflows, SOPs, training and performance expectations, and helping teams adopt them consistently.
Demonstrated ability to use data and operational measures to identify problems, prioritize work and evaluate improvement.
Strong cross-functional skills and the ability to work effectively with technology, finance, service, legal/compliance and operational partners.
Clear written and verbal communication, sound judgment, strong follow-through and a bias toward practical implementation.

Experience in public media or nonprofit fundraising is not required. Experience building or scaling service operations in retail, field operations, financial services, technology, logistics or other complex consumer environments may be particularly relevant.

Compensation & Benefits
The salary range for this full-time position is $85,000 to $100,000, commensurate with experience. Benefits include a PPO health insurance plan; employer-paid dental, vision, disability, and life insurance; and, after 12 months, a 5% employer contribution to a 403(b) retirement plan.

About WQED
WQED Multimedia is an iconic public media institution, one of America’s original educational broadcasters. Today, we reach hundreds of thousands of neighbors across southwestern Pennsylvania through five broadcast television channels, streaming platforms, 24/7 classical radio, and education and community engagement programs.

This is a moment of real transformation. With major shifts in media consumption, the launch of new digital products like WQED+, the elimination of our federal funding, and growing demand for trusted, hopeful, local storytelling, WQED is evolving from a traditional broadcaster into a multi-platform community resource.

Joining WQED now means an opportunity to help shape how Pittsburgh connects through stories, culture, learning, and shared experiences: on air, online, and in person.

Equal Employment Opportunity
WQED Multimedia is an equal opportunity employer. We celebrate the diversity of the communities we serve and are dedicated to fostering an inclusive, supportive workplace for all. Applicants with disabilities or those needing reasonable accommodation may contact [email protected].

Quick Apply

Refine Your Search

customer experience manager jobs in pittsburgh pa

Senior Manager, Member Services & Operations

Operations Manager

Client Success Manager (Client Management II) - REMOTE

Store Manager

Pre-K Counts Lead Teacher

Parts Manager

Quality Assurance Manager

In-Home Sales Closer | Qualified Leads Provided

Senior Specialist, Integrated Absence Manager

Territory Sales Manager (Commercial Construction)

Associate Brand Manager

Regional Sales Manager - Mining and Tunneling

Advanced Practice Provider - Site Manager

Automotive Body Shop Manager

Assistant Branch Manager I, Natrona Heights

COMMUNITY MANAGER (Washington Garden's)

PROJECT MANAGER

Site Operation Project Manager

Customer Support Supervisor l Onsite - Pittsburgh

Manager, Golf and Events

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