Top 2500 Customer service supervisor Jobs in Plantation, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Inside Sales Supervisor
Keysource Acquisition —Fort Lauderdale, FL
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid training
- AD&D insurance
Quick Apply
10d
Trim Crew Supervisor
Complete Property Maintenance, Inc. —Delray Beach, FL
- $17 - $22 an hour
- Full-time
- Spanish
- Mid-level
- Driver's License
Quick Apply
Operations Project Manager-Experience in Security INTEGRATION
TEM Systems, Inc. —Sunrise, FL
- $65,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
12d
Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно
ALL HANDY HANDS GROUP —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Tuition reimbursement
- Professional development assistance
Quick Apply
11d
Aviation Senior Safety Supervisor
Triangle Services —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Team Lead - Shared Services
Tromberg, Miller, Morris & Partners, PLLC —Deerfield Beach, FL
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Service & Installation Oil Dispatcher/Customer Service Representative
Oilmatic Systems —Oakland Park, FL
- $21 - $31 an hour
- Full-time
- Spanish
- Mid-level
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
5d
Service Center Manager
RoadOne IntermodaLogistics —Miami, FL
- $85,000 - $100,000 a year
- Full-time
- Bilingual
- Background check
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Concierge Manager – Salon Suites (Customer Service, Leasing, Social Media)
Salons by JC —Lighthouse Point, FL
- $15 - $20 an hour
- Urgently hiring
- Spanish
- English
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Ocean / Air Import Freight Forwarder
Relaible Shipping Services —Miami, FL
- Full-time
- Microsoft Outlook
- Customer service
- Basic math
Quick Apply
2d
HVAC Service Manager
Advanced Roofing Inc —Fort Lauderdale, FL
- $100,000 - $140,000 a year
- Full-time
- 18 years or older
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Warehouse 2nd shift Supervisor - Manufacturing
CompletePet —Hialeah, FL
- $22 - $24 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Respiratory Therapist - Supervisor - FT - Days - $20K Sign on Bonus - MHW
Memorial Healthcare System —Pembroke Pines, FL
- Full-time
- BLS Certification
- Mid-level
- ACLS Certification
Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
- Commuter assistance
- Paid parental leave
1d

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customer service supervisor jobs near plantation, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

customer service supervisor jobs in plantation, fl

Remote Contact Center Supervisor

Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus

Legal Administrative Services Supervisor

Inside Sales Supervisor

Trim Crew Supervisor

Operations Project Manager-Experience in Security INTEGRATION

Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно

Aviation Senior Safety Supervisor

Targeted Case Manager Administrative Supervisor Department

Team Lead - Shared Services

Service & Installation Oil Dispatcher/Customer Service Representative

Patient Care Nurse Supervisor, Clinical Decision Unit, $20,000 Bonus

Customer Support Manager

Service Center Manager

Concierge Manager – Salon Suites (Customer Service, Leasing, Social Media)

Customer Service Ocean / Air Import Freight Forwarder

HVAC Service Manager

Warehouse 2nd shift Supervisor - Manufacturing

Respiratory Therapist - Supervisor - FT - Days - $20K Sign on Bonus - MHW

Patient Care Nurse Supervisor, Clinical Decision Unit, $20k Bonus

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