Top 405 Center manager Jobs in Pleasanton Ca

Assistant Contact Center Manager
Stanford Health Care —Newark, CA
- $45.94 - $59.73 an hour
- Full-time
- Research
- Mid-level
- Military encouraged
2d
Surgery Center Manager
Valley Humane Society —Pleasanton, CA
- $90,000 - $105,000 a year
- Clinic experience
- 3 years
- Supervising experience
Quick Apply
2d
Urgent Care Medical Director (Physician)
Carbon Health Technologies Inc —San Jose, CA
- $300,000 - $350,000 a year
- Full-time
- Hybrid work
- Medicine
- BLS Certification
- Urgent Care
Quick Apply
Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
LTL Outbound Supervisor/Dispatcher
Roy Miller Freight Lines LLC —San Jose, CA
- $70,000 - $80,000 a year
- Full-time
- Management
- CDL A
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
ECE Family Engagement Specialist (Child Care)
Building Kidz School —Redwood City, CA
- From $28 an hour
- Full-time
- Children
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick Apply
1d
Receiving Manager
Homewise Appliance —Hayward, CA
- $72,500 - $78,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Business Development Manager
Westlake Ace Hardware —Fremont, CA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Case Manager - FYI
BILL WILSON CENTER —San Jose, CA
- $25 - $27 an hour
- Full-time
- Background check
- CPR Certification
- Current TB test
- Paid holidays
- Health insurance
Call Center Manager
Restoration Management Company —Livermore, CA
- $82,316.52 - $98,775.56 a year
- Weekends as needed
- Residential
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
13d
Registered Nurse, Supervisor
Premise Health —Sunnyvale, CA
- $131,200 - $164,000 a year
- Full-time
- Nursing
- RN License
- BLS Certification
- Wellness program
- Paid holidays
Dietary Manager
Tampico Healthcare Center —Walnut Creek, CA
- $38 an hour
- Full-time
- Hospital
- Customer service
- Computer literacy
Quick Apply
Application Engineer - Welding
Trumpf —Santa Clara, CA
- $70,310 - $95,125 a year
- Full-time
- Engineering
- Research
- Mid-level
Data Center Automation Control Systems Expert (BMS/EPMS)
EZSVS USA Inc. —Santa Clara, CA
- From $60,000 a year
- Full-time
- Computer Science
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Center Account Manager, Northwest (Cystic Fibrosis)
Vertex Pharmaceuticals —California
- $136,000 - $204,000 a year
- Weekends as needed
- Up to 50% travel
- Hospital
- 5 years
- Loan repayment program
- Health insurance
Operations Supervisor-Transfer Station
South Bayside Industries —San Carlos, CA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Data Center BMS/EPMS Engineer
Tellusicom INC —Sunnyvale, CA
- From $5,000 a month
- Full-time
- Computer Science
- 5 years
- System design
- Health insurance
- Paid time off
Quick Apply
REVERSE LOGISTICS MANAGER
Airport Home Appliance —Hayward, CA
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Independent Living Services Instructor-Supported Living Services Attendant
Clausen House —Oakland, CA
- $20 an hour
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
Entry Level Bilingual Dental Lab Technician
Nuvia Dental Implant Center —Fremont, CA
- $20 - $32 an hour
- 8 hour shift
- Laboratory
- Spanish
- Entry level
- Paid training
- Paid parental leave
Quick Apply

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center manager jobs near pleasanton ca

Assistant Contact Center Manager

Stanford Health Care -
Newark, CA

Apply Now

Job Details

Full-time
$45.94 - $59.73 an hour
2 days ago

Qualifications

Computer operation
Customer communication
Staff supervision
Cisco Unified Communications
Team supervision
Finance
Managing teams in a customer support role
Coaching
Team development
Key Performance Indicators
Professional development support
Team training
Computer skills
Telephone systems
Associate's degree
Call center management
Team motivation (leadership skill)

Full Job Description

1.0 FTE Full time Day - 08 Hour R2659426 Onsite 108560009 Admitting ECC-Radiology Sched Administrative Support NEWARK, 7600 Gateway Blvd, California

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients and contact center. The ACCM provides supervision and daily operations support for ambulatory clinics, contact center clients and frontline agents. This position plans, organizes, manages and coordinates clinics and non-clinic appointment scheduling and non-clinical services at Stanford Health Care (SHC), SHC Tri-Valley and/or Stanford Medicine Partners (SMP).

Locations
Stanford Health Care

What you will do

Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to established policies and procedures.
Assists in the recruitment and selection process for new contact center staff, including conducting interviews, assessing candidates, and making hiring recommendations.
Acts as a resource for direct reports, conducts regular performance evaluations with key contact center metrics and department specific metrics, provides feedback, fosters professional growth (i.e. career ladder) and develops contact center agents.
Monitors contact center performance metrics, analyzes data, and generates reports to identify strengths, areas of improvement, and develops strategies to enhance efficiency and productivity.
Maintains accurate records and documentation related to contact center activities, including call logs, customer interactions and employee performance records.
Coordinates staff schedules to ensure appropriate staffing and adhere to policies. Assigns staff as necessary to provide adequate shift and task coverage.
Researches and implements new processes to improve standard work with Ambulatory Clinics and other non-clinic clients.
Investigates escalated customer inquiries or complaints, ensuring prompt and satisfactory resolution while maintaining a high level of customer satisfaction.
Initiates and participates in clinic/department meetings and hospital projects and committees.
Contributes to the development and implementation of contact center strategies and initiatives to optimize call routing, reduce wait times, and improve overall customer experience quality.
Stays up to date with industry trends, emerging technologies, and best practices in contact center management, and recommends innovative solutions for process improvement.

Education Qualifications

Associate Degree in a work-related field/discipline from an accredited college or university. Required

Experience Qualifications

Three (3) years of progressively responsible and directly related work experience, preferably a contact center in a healthcare setting. Required

Required Knowledge, Skills and Abilities

Ability to adjust communications to fit the needs and level of understanding of the receiver.
Ability to coach and motivate team members.
Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
Ability to plan, direct, train, supervise and evaluate the work of subordinates.
Ability to provide leadership and influence others.
Ability to self direct to meet goals and resolve issues.
Ability to solve problems and identify solutions.
Knowledge of Active Daily Management (ADM) expectations and operations.
Knowledge of budget and finance terminology.
Knowledge of computer systems and software used in functional area.
Knowledge of contact center metrics.
Knowledge of Telephony system and CISCO UCCE system.

Physical Demands and Work Conditions
Blood Borne Pathogens

Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $45.94 - $59.73 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Apply Now

Refine Your Search

center manager jobs in pleasanton ca

Assistant Contact Center Manager

Surgery Center Manager

Urgent Care Medical Director (Physician)

Shelter Program Manager - Family Shelter Services

LTL Outbound Supervisor/Dispatcher

ECE Family Engagement Specialist (Child Care)

Receiving Manager

Business Development Manager

Case Manager - FYI

Call Center Manager

Registered Nurse, Supervisor

Dietary Manager

Application Engineer - Welding

Data Center Automation Control Systems Expert (BMS/EPMS)

Center Account Manager, Northwest (Cystic Fibrosis)

Operations Supervisor-Transfer Station

Data Center BMS/EPMS Engineer

REVERSE LOGISTICS MANAGER

Independent Living Services Instructor-Supported Living Services Attendant

Entry Level Bilingual Dental Lab Technician

I want to receive the latest job alert for center manager in pleasanton ca

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