Top 5632 Shift manager Jobs in Pompano Beach Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Team Supervisor (Overnights)
Wawa, Inc. —Pompano Beach, FL
- $19.25 - $26.00 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Hotel Customer Service/Front Desk Part/Full Time Pompano Beach
Executive Economy Lodge —Pompano Beach, FL
- $14 - $17 an hour
- Temporary
- Background check
- Management
- Mid-level
- Paid time off
- Employee discount
Quick Apply
11h
Patient Care Nurse Supervisor, Surgery Open Heart, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $61.21 an hour
- Nursing
- Surgery
- RN License
- Wellness program
- Health insurance
Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Project Manager – Beauty & Fragrance (Product Launch & Operations)
Prestige Beauty Company —Plantation, FL
- $65,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- English
- Health savings account
- Health insurance
Quick Apply
Selling Branch Manager
Confidental Company —Fort Lauderdale, FL
- $55,000 - $80,000 a year
- Overtime
- Microsoft Word
- Spanish
- Microsoft Outlook
- Paid training
- Health savings account
Quick Apply
Patient Care Nurse Manager, Neuro Telemetry, $20,000 Bonus
Baptist Health South Florida —Boca Raton, FL
- $112,081.46 - $149,068.34 a year
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Restaurant Manager
Dunkin —Miami, FL
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Landscape Account Manager
Cayco Landscaping —Boynton Beach, FL
- $55,000 - $80,000 a year
- Full-time
- Spanish
- 5 years
- Driver's License
- Tuition reimbursement
- Paid time off
Quick Apply
Overnight Veterinary Technician Supervisor
LeadER Animal Specialty Hospital —Boca Raton, FL
- From $60,000 a year
- Overnight shift
- Case management
- ER
- In-person
- Continuing education credits
- Health insurance
Quick Apply
Clinical Manager - Pediatric ER - FT - Nights - $20K Sign on Bonus - MHM
Memorial Healthcare System —Miramar, FL
- Full-time
- Nursing
- Patient monitoring
- RN License
12d
Nursing Manager, (Trauma ICU)
Grammar LLC —Delray Beach, FL
- Full-time
- Nursing
- RN License
- Customer service
Quick Apply
Architectural Senior Project Manager
CPZ Architects, Inc. —Fort Lauderdale, FL
- $120,000 - $140,000 a year
- Full-time
- Civil engineering
- 5 years
- 8 years
- Paid holidays
- Health insurance
Quick Apply
Charter School - Speech Language Pathologist - SLPA Supervisor
The Stepping Stones Group —Boynton Beach, FL
- $40 - $50 an hour
- Part-time
- School experience
- Mid-level
- Master's degree
- Relocation assistance
- Health insurance
Quick Apply
5d
Nurse Manager (Trauma ICU)
Delray Medical Center —Delray Beach, FL
- Full-time
- Nursing
- RN License
- Customer service
- Health insurance
- 401(k)
Quick Apply
Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req
Larry's Limo —Fort Lauderdale, FL
- Full-time
- ASE Certification
- Mechanic experience
- Mid-level
Quick Apply
Construction Project Manager
Perfumania —Miramar, FL
- $70,000 - $80,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Parts manager
Atlantic Yacht Services —Dania Beach, FL
- Full-time
- Management
- Mid-level
- Fair chance
- Health insurance
- 401(k)
Quick Apply
13h
Store Manager (Epoxy/Resin Knowledge Encouraged)
U.S.Resin Supply & Manufacturing —Fort Lauderdale, FL
- $65,000 - $85,000 a year
- Weekends as needed
- Spanish
- Management
- Social media management
- 401(k)
- Paid time off
Quick Apply
12d

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

shift manager jobs in pompano beach fl

Remote Contact Center Supervisor

Team Supervisor (Overnights)

Hotel Customer Service/Front Desk Part/Full Time Pompano Beach

Patient Care Nurse Supervisor, Surgery Open Heart, $20,000 Bonus

Patient Care Nurse Supervisor, Medical Telemetry 8th Floor, $20,000 Bonus

Project Manager – Beauty & Fragrance (Product Launch & Operations)

Selling Branch Manager

Patient Care Nurse Manager, Neuro Telemetry, $20,000 Bonus

Restaurant Manager

Landscape Account Manager

Overnight Veterinary Technician Supervisor

Clinical Manager - Pediatric ER - FT - Nights - $20K Sign on Bonus - MHM

Nursing Manager, (Trauma ICU)

Architectural Senior Project Manager

Charter School - Speech Language Pathologist - SLPA Supervisor

Nurse Manager (Trauma ICU)

Automotive and Diesel Mechanic / Preventative Maintenance Manager / 2 Years Experience Req

Construction Project Manager

Parts manager

Store Manager (Epoxy/Resin Knowledge Encouraged)

I want to receive the latest job alert for shift manager in pompano beach fl

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