Top 1108 Membership manager Jobs in Port Saint Lucie, Fl

Customer Retention Manager
NuCO2 Management LLC/70 —Stuart, FL
- Call employer
- Microsoft Outlook
- Writing skills
- Basic math
- Paid holidays
- Disability insurance
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Clinical Office Manager
Whole Family Health Center Inc —Fort Pierce, FL
- $90,000 - $95,000 a year
- Full-time
- Spanish
- Nursing
- RN License
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10d
Department Manager I
Cleveland Clinic —Port Saint Lucie, FL
- $57,510.00 - $87,697.50 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
2d
Store Manager
Harbor Freight —Jensen Beach, FL
- $70,000 - $88,320 a year
- Full-time
- Mid-level
- Retail management experience
- Paid holidays
- Disability insurance
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Assistant Store Manager - Port St. Lucie
Total Wine & More —Port Saint Lucie, FL
- $23.30 - $33.56 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
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Trans. Area Manager-GF
St. Lucie Public Schools —Fort Pierce, FL
- Multiple hires
- 18 years or older
- Pass drug screening
- Mid-level
13d
Human Resources and Office Manager
Brother's Construction Inc. —Stuart, FL
- From $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
13d
Operations Manager
Echelon Fitness —Stuart, FL
- $65,000 - $95,000 a year
- Full-time
- Google Workspace
- Mid-level
- Bachelor's degree
Quick Apply
Hotel Assistant Manager
Springhill Suites Port St Lucie —Port Saint Lucie, FL
- Full-time
- Bilingual
- Supervising experience
- In-person
- Health savings account
- Dental insurance
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Retail Store Manager
PetSmart —Port Saint Lucie, FL
- $65,000 - $110,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Manager Kiwi Car Wash
Kiwi Car Wash —Vero Beach, FL
- $55,000 - $75,000 a year
- Mid-level
- Relocation assistance
Quick Apply
District Manager
Burger King —Port Saint Lucie, FL
- Full-time
- Mid-level
- Bachelor's degree
- Travel
Quick Apply
Clubhouse Manager
VESTA PROPERTY SERVICES INC —Fort Pierce, FL
- $65,000 a year
- Full-time
- 5 years
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
2d
Vehicle Mgr. Trans.-GF
St. Lucie Public Schools —Fort Pierce, FL
- Multiple hires
- 18 years or older
- Pass drug screening
- High school diploma or GED
13d
Assistant Community Manager - Alton Central Park
RangeWater Residential, LLC —Port Saint Lucie, FL
- Weekends as needed
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
3d
Assistant Community Association Manager
FirstService Residential —Port Saint Lucie, FL
- $85,000 - $95,000 a year
- Extended hours
- Computer literacy
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Front Office Manager
Holiday Inn Express & Suites Port St. Lucie West —Port Saint Lucie, FL
- $45,000 - $46,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Disability insurance
- Dental insurance
Quick Apply
3d
Villas Operations Manager
Three Lakes Golf Club LLC DBA APOGEE —Stuart, FL
- $75,000 - $95,000 a year
- Weekends as needed
- Background check
- Spanish
- English
Quick Apply
14d
Customer Service Manager - SUA
APP Jet Center Stuart —Stuart, FL
- Mid-level
- Leadership
- Communication skills
- Health insurance
- Paid time off
Quick Apply
District Manager in Training - Region 16
Monro Auto Service and Tire Centers —Port Saint Lucie, FL
- $95,000 - $120,000 a year
- Full-time
- 5 years
- Microsoft Office
- Driver's License
Quick Apply

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Customer Retention Manager

NuCO2 Management LLC/70
Stuart, FL

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Job Details

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Employee discount
Life insurance

Qualifications

Microsoft Outlook
Phone communication
Writing skills
Basic math
Employee relationship building
Research
Windows
High school diploma or GED
Desktop applications
Collaborative technology platforms
Microsoft Teams
Technical Proficiency

Full Job Description

OVERVIEW

NuCO2, the largest nationwide provider of beverage grade CO2 in the United States. This position is responsible for improving customer retention and protecting the NuCO2 brand by effectively resolving escalated customer grievances with fair and reasonable solutions which refortify existing customer relationships. The Customer Retention Manager is responsible for establishing a single point of contact relationship with their assigned accounts, keeping the customer apprised of updates and working closely with field operations and back-office support teams to expedite and execute comprehensive solutions.

Manage inbound customer calls and emails efficiently and professionally, ensuring all safety protocols and call-handling processes are consistently followed
Apply soft skills such as active-listening, empathy, de-escalation, problem-solving, negotiation, and reassurance to consistently deliver positive and helpful interactions
Set and meet follow-up expectations with customers
Routinely review email / voicemail and respond promptly
Adhere to all company policies and procedures
Other customer support functions as assigned

Case Management

Research and solution complex complaint cases, executive escalations, demand letters, and inquiries from consumer protection agencies
Research and solution internally escalated complaint cases related to pricing, billing, service history, renovations, new owners, discontinued services, and payment holds.
Schedule and execute routine check-ins with customers from assignment to resolution, keeping the customer informed of actions taken and expectations for follow-up
Determine fair and reasonable resolution offers, calculate credits, and negotiate solutions
Explain contract terms, service and delivery expectations, and billing/collections processes
Renegotiate customer agreements within limits of authority to prevent account cancellation when credits / adjustments will not resolve the concern(s)
Review customer contracts to identify and action opportunities for contract renewal, new equipment sales, and updating delivery frequency
Provide account support by analyzing delivery and usage reports, providing contract copies, reviewing payment / credit statuses, and delivery / service schedules.

Technical Troubleshooting

Perform remote troubleshooting for bulk CO2 tanks, Nitrogen generators, gas blenders, safety alerts, suspected leaks, and unresolved service concerns
Ask qualitative questions to understand service disruptions and business impact
Gather supporting details around service/delivery requests, case history, and outcomes
Demonstrate proficiency in product/service knowledge

Documentation

Accurately document every interaction, capturing the request reason, customer contact, account details, and all information provided by the customer relative to their inquiry
Generate service tasks / escalations for outstanding repairs and/or inspections, etc.
Authorize and process credits and adjustments in accordance with limits of authority
Assist with payments and remove AR holds when issue resolutions are complete
Work closely with field management, scheduling, dispatch, collections, and other relative support teams to expedite resolution timelines for urgent matters
Stay organized while navigating multiple support platforms and documenting call details

QUALIFICATIONS:

High School Diploma or GED Required
5+ Year’s total relative experience
- 3+ years’ general customer service, preferably in a contact center supporting retail, services, transportation, or hospitality industries
- 2+ years’ experience handling and resolving customer complaints, executive escalations, negotiating contracts, or B2B sales
Proficient in windows-based computer systems
Familiar with Microsoft Outlook, Office, and Teams applications
Able to type 35+ words per minute
Read, comprehend, and apply process documents, training materials, and job aids
Correspond in writing using proper spelling and grammar
Convey positive inflection and tone throughout telephone interactions
Perform basic math functions (add, subtract, multiply, divide, fractions, decimals)
Highly organized and able to balance competing priorities
Excellent customer service skills

COMMUNICATION AND COGNITIVE ABILITIES:

Passion for delivering results to customers
Enthusiasm for accepting responsibility and accountability; an “ownership mentality”
Strong work ethic
Independent worker
Ability to deal effectively with ambiguity
Achievement/results driven
High-energy individual
Ability to foster strong relationships with customers and colleagues
Recognized as a source of expertise and possessing a distinct point of view

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Experience

Preferred

Previous sales and/or customer service experience a plus.

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

membership manager jobs in port saint lucie, fl

Customer Retention Manager

Clinical Office Manager

Department Manager I

Store Manager

Assistant Store Manager - Port St. Lucie

Trans. Area Manager-GF

Human Resources and Office Manager

Operations Manager

Hotel Assistant Manager

Retail Store Manager

Manager Kiwi Car Wash

District Manager

Clubhouse Manager

Vehicle Mgr. Trans.-GF

Assistant Community Manager - Alton Central Park

Assistant Community Association Manager

Front Office Manager

Villas Operations Manager

Customer Service Manager - SUA

District Manager in Training - Region 16

I want to receive the latest job alert for membership manager in port saint lucie, fl

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