Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
Welcome to Hyatt Regency Grand Reserve Puerto Rico, a premier resort in the Pyramid Global Hospitality portfolio, located in the breathtaking setting on the oceanfront coast of Rio Grande. Featuring 579 guest rooms and over 36,918 sq ft of meeting space, this award-winning property, recognized as one of the top five resorts in Puerto Rico by Travel + Leisure's World's Best Awards, offers a truly dynamic environment for hospitality professionals.
At Hyatt Regency Grand Reserve Puerto Rico, we are committed to delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and engaging environment surrounded by the natural beauty of El Yunque rainforest and the island's stunning coastline. From an expansive lagoon-style pool to a nearby 27-hole Tom Kite-designed golf course and a full-service rainforest spa, this property offers a unique and inspiring setting to grow your career.
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you're just beginning your hospitality journey or looking to take the next step, you'll find opportunities for growth at every level.
Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for service. We provide comprehensive training and development programs to help our associates succeed. If you're passionate about hospitality and ready to be part of a people-first culture, we invite you to explore opportunities at Hyatt Regency Grand Reserve Puerto Rico and apply today.
What you will have an opportunity to do:
Director of Food & Beverage (DOFB)
Hyatt Regency Grand Reserve Puerto Rico
Luxury Destination Resort | Full‑Service | High‑Volume Operations
The Director of Food & Beverage is a strategic and operational leader responsible for the overall direction, profitability, guest satisfaction, and brand positioning of all food and beverage operations within a large luxury Caribbean resort. This role oversees a diverse portfolio of restaurants, bars, lounges, pool and beach operations, in-room dining, banquet and catering services, culinary partnerships, and resort-wide activation programming.
The ideal candidate is an innovative hospitality executive with a proven track record of leading complex, multi-outlet luxury resort environments while driving exceptional financial performance, elevated guest experiences, and strong team engagement. The Director of Food & Beverage will lead a large team of managers, supervisors, and hourly colleagues while serving as a key member of the resort executive leadership team.
Key Responsibilities
Strategic Leadership & Resort Positioning
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Develop and execute the overall Food & Beverage strategy aligned with resort business objectives and luxury brand standards.
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Drive innovation across all outlets through concept development, menu strategy, culinary partnerships, beverage programming, and experiential dining initiatives.
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Collaborate with Marketing, Revenue Management, Sales, and Resort Operations to position the resort as a leading food and beverage destination in the Caribbean.
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Identify emerging industry trends and implement best practices that enhance revenue, profitability, and guest engagement.
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Lead annual business planning, budgeting, forecasting, and capital expenditure initiatives.
Multi-Outlet Food & Beverage Operations
Provide direct oversight for:
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10+ restaurants and dining venues
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Pool bars and beach bars
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Lobby bars and lounges
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In-room dining operations
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Specialty dining experiences
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Beach and cabana food service
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Grab-and-go and retail food offerings
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Seasonal and pop-up activations
Responsibilities include:
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Maintaining exceptional service standards and operational consistency.
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Ensuring outlet profitability and labor efficiency.
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Driving average check growth and revenue optimization.
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Monitoring quality assurance, sanitation, and food safety compliance.
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Creating memorable luxury guest experiences across all touchpoints.
Resort Activation & Programming
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Lead the development and execution of vibrant poolside, beachfront, and resort-wide food and beverage programming.
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Create unique experiences that drive guest participation, incremental revenue, and social media engagement.
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Oversee programming such as:
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Pool parties and themed events
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Sunset cocktail experiences
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Beach dining activations
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Culinary festivals
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Wine and spirit tastings
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Celebrity chef events
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Holiday programming
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Live entertainment partnerships
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Wellness and lifestyle activations
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Collaborate with Entertainment, Recreation, and Marketing teams to create year-round programming calendars.
Banquets, Catering & Events
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Provide strategic leadership for a large-scale banquet and catering operation serving weddings, corporate groups, incentive programs, galas, and social events.
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Partner closely with Sales and Conference Services to maximize event revenue opportunities.
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Ensure flawless execution of events ranging from intimate VIP functions to large-scale resort buyouts.
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Monitor banquet profitability, menu engineering, staffing models, and operational efficiency.
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Lead pre-convention planning and operational reviews for key events.
Financial Performance & Revenue Generation
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Achieve annual revenue, GOP, flow-through, and profitability targets.
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Analyze outlet performance and implement revenue-enhancing initiatives.
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Manage:
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Labor productivity
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Food cost controls
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Beverage cost controls
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Inventory management
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Procurement strategies
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Forecasting and budgeting
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Develop pricing strategies and menu engineering programs to maximize profitability.
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Identify new revenue streams and experiential offerings.
People Leadership & Talent Development
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Lead, mentor, and inspire a large and diverse food and beverage team consisting of department heads, outlet managers, chefs, supervisors, and hourly colleagues.
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Foster a culture of accountability, collaboration, and service excellence.
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Develop succession plans for key leadership positions.
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Conduct performance evaluations and leadership development initiatives.
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Recruit and retain top hospitality talent.
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Promote colleague engagement and a positive workplace culture.
Guest Experience & Service Excellence
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Champion Forbes-level luxury service standards throughout all food and beverage operations.
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Monitor guest satisfaction metrics and implement continuous improvement initiatives.
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Actively engage with VIP guests, ownership representatives, and key stakeholders.
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Ensure all outlets consistently deliver exceptional food quality, beverage execution, ambiance, and personalized service.
Compliance & Risk Management
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Ensure compliance with all health, safety, sanitation, and liquor licensing requirements.
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Maintain HACCP, food safety, and responsible alcohol service standards.
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Oversee emergency preparedness and risk mitigation procedures within food and beverage operations.
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Ensure adherence to company policies, brand standards, and local regulations.
Qualifications
Required
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Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or related field.
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Minimum 10 years of progressive Food & Beverage leadership experience.
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Minimum 5 years leading large luxury resort or destination resort food and beverage operations.
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Experience managing:
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10+ outlets
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Multiple bars and lounges
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In-room dining
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Large banquet and catering operations
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Resort activation programming
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Demonstrated success managing revenues exceeding $20M+ annually.
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Strong financial acumen with expertise in budgeting, forecasting, labor management, and profit optimization.
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Proven experience leading large teams of managers and hourly associates.
Preferred
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Luxury Caribbean, island, or international resort experience.
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Forbes Travel Guide, AAA Four Diamond, or upscale/luxury brand experience.
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Multi-lingual capabilities (English and Spanish preferred).
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Experience with lifestyle, destination, and experiential hospitality concepts.
Core Competencies
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Executive Leadership
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Luxury Hospitality Operations
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Multi-Outlet Management
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Revenue Optimization
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Banquet & Catering Expertise
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Resort Programming & Activation
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Financial Management
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Team Development
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Strategic Planning
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Guest Experience Management
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Change Leadership
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Vendor & Partnership Management
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Food & Beverage Innovation
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Cross-Functional Collaboration
Success Measures
Within the first 12 months, the Director of Food & Beverage will:
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Increase overall F&B revenues and outlet profitability.
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Enhance resort activation and programming participation.
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Improve guest satisfaction and dining experience scores.
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Strengthen leadership bench strength and retention.
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Deliver exceptional banquet and catering execution.
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Establish the resort as a premier culinary and lifestyle destination within the Caribbean market.
#ZR100
#IND150
What are we looking for?
Compensation:
$115,000
$145,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
