Top 190 Call center representative Jobs in Prospect Heights, Il

Inbound Call Center Representative (Part -Time)
Great Lakes Credit Union —Bannockburn, IL
- $20.48 - $30.73 an hour
- Part-time
- 1 year
- Leadership
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Call Center Representative - Remote
Lucky Lincoln Gaming LLC —Chicago, IL
- $20 an hour
- Part-time
- Remote
- High school diploma or GED
- 21 years or older
- Communication skills
Quick Apply
3d
Implementation Specialist I / Client Onboarding
ADP —Schaumburg, IL
- $15.00 - $28.94 an hour
- Overtime
- Hybrid work
- Spanish
- Writing skills
- No experience needed
- Wellness program
- Disability insurance
Customer Service Representative
Rust-Oleum —Vernon Hills, IL
- $23 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- Hybrid work
- High school diploma or GED
- Entry level
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Contact (Call) Center Representative
Consumers Credit Union, Illinois —Lake Forest, IL
- $16.67 - $25.01 an hour
- Full-time
- Hybrid work
- Hospitality
- Spanish
- Computer literacy
- Disability insurance
- Dental insurance
9d
Call Center Representative
Gold Rush Gaming —Hoffman Estates, IL
- Part-time
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
13d
Billing Representative II
Quest Diagnostics —Schaumburg, IL
- $17.20 - $24.00 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Quick Apply
Call Center Representative
Kovach Eye Institute Ltd —Elmhurst, IL
- Entry level
Quick Apply
Customer Service Representative
Bunzl —Morton Grove, IL
- $21 - $24 an hour
- Monday to Friday
- Microsoft Word
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Partner Care Representative Bilingual
Awana —Saint Charles, IL
- $16.00 - $17.50 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- Computer literacy
- Wellness program
- Paid holidays
Quick Apply
Outside Sales Representative (No Cold Calling)
Home Genius Exteriors West —Chicago, IL
- $100,000 - $300,000 a year
- Full-time
- Mid-level
- 2 years
- Paid training
Quick Apply
Call Center Representative
Insight Global —Warrenville, IL
- $16 - $18 an hour
- Contract
- Mid-level
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
3d
Call Center Agent Bilingual
ampliFI Loyalty Solutions —Naperville, IL
- $18.50 an hour
- Monday to Friday
- Hybrid work
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
4d
Automotive Service BDC Representative
Honda of Lisle —Lisle, IL
- From $17 an hour
- Full-time
- Dealership
- US work authorization
- In-person
- Paid training
- Health insurance
Quick Apply
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Chicago, IL
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
10d

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Inbound Call Center Representative (Part -Time)

Great Lakes Credit Union -
Bannockburn, IL

Quick Apply

Job Details

Part-time
$20.48 - $30.73 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Personal service client interaction documentation
Financial sales
Financial services customer support
Customer relationship building
Promoting products
Account maintenance
Account troubleshooting
Sales needs analysis
Client inquiry handling
Promoting bank products
Account development
De-escalation techniques
Conflict de-escalation
Client relationship development
Financial issue resolution
Decision making
Customer engagement
Financial product expertise
Financial goal setting advisory services
Customer issue escalation
Financial needs assessment
Fraud prevention policy implementation
Assisting with digital banking services
Handling account queries
1 year
Cross-functional collaboration
Suggestive selling
Leadership
Promoting bank services
Entry level

Full Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

Get the best of both worlds: a part-time schedule paired with eligibility for competitive benefits.

The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.

As a Member Care Specialist your duties will be:

Handles a wide variety of member requests and inquiries.
Utilizes appropriate security measures to identify members and protects against fraud.
Maintain a thorough understanding of our products and services to assist members effectively.
Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
Seeks opportunities to attract, retain, and expand member relationships.
Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
Effectively diffuses irate members and situations with patience and tact.
Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
Provides feedback to leadership on issues affecting members’ experience or disrupting operations.
Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
Consistently achieves individual goals and contributes to department and credit union success.
Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
All other duties as assigned.

Requirements needed to be part of this team:

1 year experience in a call center environment or financial institution.
Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Quick Apply

Refine Your Search

call center representative jobs in prospect heights, il

Inbound Call Center Representative (Part -Time)

Call Center Representative - Remote

Implementation Specialist I / Client Onboarding

Customer Service Representative

Member Care Representative - Inbound Call Center

Call Center Remote Customer Service Representative

Contact (Call) Center Representative

Call Center Representative

Remote Customer Service Representative

Customer Support Center Representative I, II

Billing Representative II

Call Center Representative

Customer Service Representative

Partner Care Representative Bilingual

Outside Sales Representative (No Cold Calling)

Call Center Representative

Call Center Agent Bilingual

Automotive Service BDC Representative

Licensed Insurance Sales Representative (Remote / Home-Based)

Support Specialist (Chat, Emails, Calls) Remote

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