Top 105 Technical support Jobs in Providence, Ri

Customer Support Center Team Lead
HOMEX Services Group —Lincoln, RI
- $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
Quick Apply
10d
Customer Support Specialist
1stdibs.com —Providence, RI
- $24.50 - $27.00 an hour
- Remote
- Spanish
- 1 year
- Communication skills
- Commuter assistance
- Paid parental leave
Quick Apply
Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
Hybrid Desktop Support Analyst
Helion Technologies Inc —Cranston, RI
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
12d
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 4 years
- Paid holidays
- Disability insurance
Technical Support Specialist Level II
inMusic —Cumberland, RI
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Application Specialist
Advanced Digital Data, Inc. —Warwick, RI
- $60,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician
Apex Technology Group —Cranston, RI
- $50,000 - $55,000 a year
- Full-time
- Google Workspace
- Computer science
- Azure
- Health savings account
- Health insurance
Quick Apply
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Desktop Support Administrator
Teleflex —Mansfield, MA
- $87,400 - $131,100 a year
- Overtime
- Spanish
- Azure
- 5 years
- Disability insurance
- Health insurance
10d
Integration Support Analyst
Barrett Distribution Centers —Franklin, MA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- School experience
- Mid-level
- Windows
- Paid holidays
- Health insurance
3d
IT Technician
Saint Elizabeth Community —East Greenwich, RI
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
10d
Technology Support Technician
West Warwick Public Schools —West Warwick, RI
- Full-time
- Google Workspace
- Computer Science
- Mid-level
6d
IT Support Services Technician
Wheaton College Massachusetts —Norton, MA
- $28.50 - $30.00 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Staff Associate - Assistive Technology & Student Support (Part-Time) - Bristol Community College
Bristol Community College —Fall River, MA
- $33.05 an hour
- Part-time
- Experience working with individuals with disabilities
- Customer service
- High school diploma or GED
IT Support Consultant/Senior IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
IT Trainer (Part-Time, Mostly Remote)
Adler Pollock & Sheehan P.C. —Providence, RI
- From $40 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
11d

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technical support jobs near providence, ri

Customer Support Center Team Lead

HOMEX Services Group -
Lincoln, RI

Quick Apply

Job Details

Full-time
$24 an hour
10 days ago

Qualifications

Customer communication
Technical support via phone
English
Windows
High school diploma or GED
Project management
Remote access software
Remote desktop tools
Technical Proficiency

Full Job Description

Customer Support Center Team Lead

Lead a High-Performing Customer Support Team | Starting at $24/Hour | Full-Time

Company Overview

Founded in 2017, HomeX Services Group operates regionally throughout the Northeast and Mid-Atlantic as a provider of a wide range of home services including HVAC, plumbing, and electrical services. A focus on people, technology, and operations has helped HomeX be recognized as one of the fastest growing HVAC, Plumbing, and Electrical Services providers in both the residential and commercial segments. We understand that a home is our client’s biggest investment and that they want to keep it in top condition. To achieve this, we are committed to living out our values of providing quality service each day to best serve homeowners. We strive to maintain our commitment of excellence in service through high-quality partnerships with other like-minded organizations with a people-first vision.

Position Overview

We are seeking a motivated and multi-talented individual with strong client service technical skills to join our Command Center. You will be responsible for providing contact center support for our new and existing customers. This is a critical role that supports and interacts directly with our clients/customers.

Available Shifts

Choose from one of our full-time schedules:

7:00 AM – 3:30 PM
12:00 PM – 8:30 PM
2:30 PM – 11:00 PM

*Weekend and holiday availability is required*

Essential Job Functions

Be a product and process expert, guiding your team your team with deep knowledge of our tools, services and customer needs to ensure they are equipped for success.
Lead and coach a team of customer support agents to achieve and maintain top-tier performance in quality, productivity, and attendance metrics.
Provide regular, constructive feedback based on quality assurance (QA) scores, customer survey responses, and queue observations.
Handle customer escalations with poise and professionalism, stepping in to resolve complex or high-priority issues as needed.
Oversee daily operations and manage team performance to ensure members meet performance standards while maintaining focus on delivering a best-in-class customer experience and achieving key performance targets.
Act as a point of contact for escalated customer issues, facilitating timely and effective resolutions
Assist staff with customer concerns and technology issues.
Ensure team members adhere to schedules, breaks, and performance standards to maintain productivity.
Monitor call quality and metrics, providing feedback and developing action plans.
Monitor and manage real-time queues, ensuring staff availability to meet service level targets.
Participate in quality assurance; assure 100% client satisfaction
Generate reports on team performance, call volumes, and customer satisfaction.
Drive performance improvement initiatives by setting SMART goals for your team, ensuring clear paths for growth and success.
Maintain accurate coaching logs and feedback records for each agent.
Receive, manage, and own escalations from Client Support Staff and other HxSG employees
Foster a positive team environment by recognizing achievements, encouraging collaboration, and addressing team concerns.
Work closely with management to implement strategies that enhance team performance and meet organizational goals.
Identify opportunities for process enhancements and actively participate in initiatives aimed at improving efficiency and customer satisfaction.
Report system, customer or operational issues impacting service quality.
Perform other administrative duties and special projects as assigned by the Supervisor.

Required Skills and Experience

Minimum 3 years in contact/call center environment preferred
Prior Lead experience a plus but not required
Experience and proficiency in all Company support applications and tools
Experience with Microsoft Windows operating systems
Excellent communications skills verbal and written (Must be fluent in English)
Strong organizational, project management and multitasking skills
The ability to work independently and likewise as a team player
Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities
Ability to multitask and effectively handle shifting priorities professionally
Teamwork approach, enthusiasm and a strong desire to succeed!

Requirements

Employment Type: Full-time
Work Hours: 40 to 40 hours work
Required Education: High school or equivalent
Required Experience: Experienced(3) years

Pay: $24.00 per hour

Quick Apply

Refine Your Search

technical support jobs in providence, ri

Customer Support Center Team Lead

Customer Support Specialist

Service Desk Analyst

Hybrid Desktop Support Analyst

IT Support Technician

Technical Support Specialist Level II

Application Specialist

IT Support Technician

Help Desk Specialist

Desktop Support Administrator

Integration Support Analyst

IT Systems Support Technician - Level 2

IT Support Consultant

IT Technician

Technology Support Technician

IT Support Services Technician

IT Helpdesk Analyst

Staff Associate - Assistive Technology & Student Support (Part-Time) - Bristol Community College

IT Support Consultant/Senior IT Support Consultant

IT Trainer (Part-Time, Mostly Remote)

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