Introduction to the job
As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward.
Role and responsibilities
You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.
You’ll report to the Site Manager, but you’ll also be part of the larger Customer Solutions & Support sector – where the in-fab installation and optimization of ASML products happens.
As a Field Service Engineer, you’ll:
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Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
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Analyze applicability, accuracy and adherence to design specifications.
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Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.
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Answer customer questions and assist customers in a professional manner.
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Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
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Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
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Provide appropriate support and assistance to less experienced ASML personnel as necessary.
Education and experience
To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you’ll need:
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Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
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1+ years working experience in a relevant field preferred.
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Knowledge of semiconductor industry, vacuum system, or plasma is preferred.
Skills
To thrive in this job, you’ll need the following skills:
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Work according to a strict set of procedures within the provided timelines.
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Knowledge of Safety Procedures
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Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
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Can observe and respond to people and situations and interact with others encountered in the course of work.
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Must be able to read and interpret data, information, and documents.
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Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
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Ability to complete assignments with attention to detail and high degree of accuracy.
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Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
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Result driven-demonstrate ownership and accountability.
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Identify bottlenecks and drive improvements.
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Work independently or as part of a team and follow through on assignments with minimal supervision.
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Demonstrate open, clear, concise and professional communication.
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Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Other information
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
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Position will require travel up to 30%.
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Position will require access to customer site locations.
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Typically, will work 12-hour shifts.
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Ability to work flexible shifts including nights, weekends and holidays.
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Willingness to continue learning and growing in a professional environment is necessary.
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Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
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Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
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Position works under the direction of a Manager, Supervisor, or Sr. Engineer.
Physical Demand of the job:
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Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
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Occasionally lift and/or move up to 20 pounds.
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Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
