Top 2044 Quality assurance managers Jobs in Queens, Ny

Manager, Quality Assurance
1199SEIU Family of Funds —New York, NY
- $104,500 - $130,600 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Administrative Assistant - HR
Nomura —New York, NY
- $85,000 - $110,000 a year
- Mid-level
- Office
- 3 years
- Paid time off
- Parental leave
FAAS-Global Treasury Services-Kyriba-Senior
EY —New York, NY
- $97,300 - $202,600 a year
- CPA
- Office
- 3 years
- Paid holidays
- Health insurance
7d
Tax Senior - EY Foundry - Strategy Senior - New York City
EY —New York, NY
- $97,300 - $202,600 a year
- Microsoft Excel
- Analysis skills
- Senior level
- Paid holidays
- Health insurance
FY27 - Financial Services - Private Client Services - Tax Senior Manager
EY —New York, NY
- $132,100 - $342,700 a year
- CPA
- Research
- Master's degree
- Paid holidays
- Health insurance
Pharmacy Manager
CVS Health —Roslyn Heights, NY
- $116,552.16 - $150,363.89 a year
- Full-time
- Management
- Inpatient
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
12d
Technology Consulting - Microsoft Dynamics 365 Supply Chain Solution Architect - Manager
EY —Hoboken, NJ
- $142,600 - $297,200 a year
- Computer Science
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
7d
Seafood Manager
Uncle Gs Management Corp. —Levittown, NY
- $70,000 - $80,000 a year
- Full-time
- 5 years
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
Tech Consulting - Microsoft Dynamics 365 Finance & Project Accounting Solution Architect - Manager
EY —Hoboken, NJ
- $142,600 - $297,200 a year
- Computer Science
- Master's degree
- Analysis skills
- Paid holidays
- Health insurance
7d
Area Manager
The French Workshop —Long Island-Queens, NY
- $85,000 - $90,000 a year
- 8 hour shift
- Spanish
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Program Director – Comprehensive Outpatient Program (COP/OTP)
SXCS —Forest Hills, NY
- $40 - $48 an hour
- Full-time
- Addiction Medicine
- HIPAA
- Outpatient experience
Quick Apply
8d
Residence Manager
BIRCH FAMILY SERVICES INC —New York, NY
- $66,400 - $68,000 a year
- Computer literacy
- Adults
- Mid-level
Quick Apply
Director, Contract Services (Non-Profit) - Manhattan
AHRC NYC —Manhattan, NY
- $100,000 a year
- Full-time
- Microsoft Excel
- Research
- Office
- Paid training
- 403(b) matching
Quick Apply
11d
Field Case Development Manager - RNs welcome to apply
LiveOnNY —Long Island City, NY
- $93,315 - $118,000 a year
- Full-time
- Nursing
- RN License
- Writing skills
- 403(b) matching
- Disability insurance
Quick Apply
8h
Senior Bridge Design Engineer
Stantec —New York, NY
- $134,900 - $202,500 a year
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Wellness program
- Health savings account
5d
Senior / Project Manager
MDG Design & Construction —Brooklyn, NY
- $115,000 - $185,000 a year
- Email
- Hybrid work
- Background check
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
Assistant Residential Manager
Paul J. Cooper Center for Human Services, Inc —Brooklyn, NY
- $53,000 - $57,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
Quick Apply
Shipping Clerk -2nd Shift Bindery
BIND RITE SERVICES —South Hackensack, NJ
- $17 - $19 an hour
- Weekends as needed
- Spanish
- English
- US work authorization
- Health insurance
- 401(k)
Quick Apply
Property Manager- Affordable Housing Bklyn & Queens
MHR Management Inc. —Queens, NY
- $65,000 - $70,000 a year
- Weekends as needed
- Carpentry
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Account Manager - Pharmacy Benefit Management
Healthcare Support —New York, NY
- $100,400 - $125,500 a year
- Email
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply

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quality assurance managers jobs near queens, ny

Manager, Quality Assurance

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$104,500 - $130,600 a year

Qualifications

Staff supervision
Confidential information handling
Microsoft Excel
Team supervision
Managing teams in a customer support role
Productivity software
Call center management
Staffing management
Managing quality assurance teams

Full Job Description

Requisition #:

7502

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met
Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for Quality Assurance (QA) in the Call Centers.
Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and ensures succession planning for key positions, including own
Motivate and inspire team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Identifies trends and improvement opportunities on an individual, team and call center level with the objective of improving member satisfaction, accuracy, compliance, first contact resolution, and adherence to member service expectations
Generate comprehensive qualitative and quantitative reports: conduct performance analysis to identify appropriate performance standards and acceptable quality levels
Develop efficiencies to consolidate and increase the effectiveness of reporting, and maintain department reports used internally and externally
Plan, coordinate and direct quality assurance activities designed to promote outstanding member service. Lead the design and implementation of policies and procedures to ensure that quality standards are met. Participates in design of call monitoring formats and quality standards
Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics
Provides project support as a department advocate and subject matter for team projects with tasks that will impact the processes and procedures for quality assurance team and the call centers
Identify and evaluate state-of-the-art technologies: defining user requirements: productivity, quality, and member-service standards; contributing information and analysis to organizational strategic plans and reviews
Produces and analyzes reports for trends, patterns, and root causes of issues
Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in a related field or equivalent work experience
Minimum five (5) years’ experience supervising or managing a large call center environment; to Include Quality Management experience required and minimum two (2) years supervisory experience of exempt and non-exempt personnel required
Proficient in Microsoft Word, Excel, including PowerPoint required
Comprehensive knowledge of Verint or equivalent call center management application
Knowledge of Fund Benefits, Programs, Policies and Procedures
Strong background in developing Call Center Training and implementing Quality Assurance programs
Professional demeanor, dependable, and able to maintain confidential information required
Proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, and time management
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions. Ability to make critical business and make decisions independently
Strong critical thinking and analytical skills with effective troubleshooting and problem-solving abilities
Self-motivated with a high level of initiative and work well in a team environment; demonstrated ability to support team members in achieving department goals

Apply Now

Refine Your Search

quality assurance managers jobs in queens, ny

Manager, Quality Assurance

Administrative Assistant - HR

FAAS-Global Treasury Services-Kyriba-Senior

Tax Senior - EY Foundry - Strategy Senior - New York City

FY27 - Financial Services - Private Client Services - Tax Senior Manager

Pharmacy Manager

Technology Consulting - Microsoft Dynamics 365 Supply Chain Solution Architect - Manager

Seafood Manager

Tech Consulting - Microsoft Dynamics 365 Finance & Project Accounting Solution Architect - Manager

Area Manager

Program Director – Comprehensive Outpatient Program (COP/OTP)

Residence Manager

Director, Contract Services (Non-Profit) - Manhattan

Field Case Development Manager - RNs welcome to apply

Senior Bridge Design Engineer

Senior / Project Manager

Assistant Residential Manager

Shipping Clerk -2nd Shift Bindery

Property Manager- Affordable Housing Bklyn & Queens

Account Manager - Pharmacy Benefit Management

I want to receive the latest job alert for quality assurance managers in queens, ny

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