Top 10060 Service associate Jobs in Quincy, Ma

Quality Assurance Associate - Residential
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- Residential
Residential Rehab Educator $20 #107
Aspire Health and Community Services —Quincy, MA
- $20 an hour
- CPR Certification
- Clean driving record
- Experience working with individuals with disabilities
Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
Residential Rehab Educator, $20 #250
Aspire Health and Community Services —Weymouth, MA
- $20 an hour
- CPR Certification
- Clean driving record
- Experience working with individuals with disabilities
Expressive Therapist, Assisted Living-Memory Care Per Diem
Hebrew SeniorLife —Dedham, MA
- $24.59 - $34.42 an hour
- Per diem
- Computer literacy
- English
- Mid-level
Quick Apply
In-Store Shopper
Shaw's —Quincy, MA
- $15 - $18 an hour
- Full-time
- Fair chance
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
6d
Customer Service Associate
Toodie's Fine Jewelry —Quincy, MA
- From $25 an hour
- Full-time
- Customer service
- Merchandising
- Mid-level
- Paid training
- Health insurance
Quick Apply
Cashier
Home Depot —Quincy, MA
- $18.50 - $19.50 an hour
- 1 year
- Entry level
Materials Associate
South Shore Health —Weymouth, MA
- $20.10 - $28.75 an hour
- Part-time
- Hospital
- Computer literacy
- Basic math
7d
Shipping & Receiving Associate, Warehouse
Anduril Industries —Quincy, MA
- $25.48 - $38.46 an hour
- Email
- Customer service
- Forklift
- Driver's License
Quick Apply
Retail Store Associate - Part Time
Ocean State Job Lot —Quincy, MA
- $15 an hour
- Part-time
- Merchandising
- Basic math
- Sanitation
- Profit sharing
- Paid holidays
1h
Gourmet Clerk - Full Time
Fruit Center Marketplace —Hingham, MA
- $18 - $24 an hour
- Weekends as needed
- Customer service
- Organizational skills
- In-person
- Profit sharing
- Health insurance
Quick Apply
Shipper / Receiver
Polkadog Bakery —Canton, MA
- $21 - $23 an hour
- Full-time
- English
- Forklift
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
13d
Youth Outreach Worker
Bay State Community Services Inc —Braintree, MA
- $20.68 - $22.60 an hour
- Full-time
- Bilingual
- Clean driving record
- Computer literacy
- Continuing education credits
- 403(b) matching
Quick Apply
Behavior Technician (In-Home) - Part-Time Afternoon
Boston Behavior Learning Centers —Quincy, MA
- $26.25 - $28.35 an hour
- Part-time
- Background check
- Applied behavior analysis
- Children
- Disability insurance
- Health insurance
Quick Apply
Premium Sales Associate , Verizon Wireless Zone
Verizon Wireless Zone —Braintree, MA
- $75,000 - $120,000 a year
- Full-time
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Operations Support Specialist - Distribution Company
Canteen Norwood / Compass Group USA —Norwood, MA
- $24 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate / Cashier - Part Time
Fruit Center Marketplace —Hingham, MA
- From $18 an hour
- Part-time
- Customer service
- Basic math
- In-person
Quick Apply
Hospitality/Security Associate
Fox Hill Village —Westwood, MA
- $22 an hour
- Part-time
- CPR Certification
- BLS Certification
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
Customer Service Manufacturing Associate
Vector Talent Solutions —Canton, MA
- $20 - $22 an hour
- Email
- Computer literacy
- Office
- High school diploma or GED
Quick Apply

I want to receive the latest job alert for service associate in quincy, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service associate jobs near quincy, ma

Customer Service Representative jobs in Canton, MA

Retail Sales Associate jobs in Quincy, MA

Store Shopper jobs in Quincy, MA

Sales Associate jobs in Braintree, MA

Cashier jobs in Quincy, MA

Behavior Technician jobs in Quincy, MA

Customer Service Representative jobs in Quincy, MA

Customer Service Representative jobs in Bronx, NY

Remote Customer Service jobs in Schenectady, NY

Remote Customer Service jobs in Broward County, FL

Customer Service Representative jobs in Akron, OH

Customer Service Representative jobs in Gastonia, NC

Sales Representative jobs in New York, NY

Customer Service Representative jobs in Dubuque, IA

Health Educator jobs in Florida

Nurse Educator jobs in Oregon

Nurse Educator jobs in Long Island, NY

Nurse Educator jobs in Atlanta, GA

Nurse Educator jobs in Tampa, FL

Eventide Senior Living jobs in Fargo, ND

Quality Assurance Associate - Residential

Charles River Center -
Needham, MA

Apply Now

Job Details

Full-time
$31.25 an hour

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate supports the Director of Quality Assurance in monitoring, evaluating, and improving the quality and compliance of DDS-funded residential services.

This role partners with program leadership to ensure adherence to DDS regulations, agency policies, and best practices related to health, safety, individual rights, and person-centered care.

Essential Duties and Responsibilities

Administration

Conduct routine and targeted audits of residential programs to assess compliance with:
- DDS regulations (e.g., licensing indicators, MAP requirements, ISP timelines)
- Agency policies and procedures
Review documentation across systems (e.g., HCSIS, electronic health records, and paper records) to ensure accuracy, completeness, and consistency.
Identify quality concerns, develop improvement strategies, and support implementation.
Verify implementation and effectiveness of quality improvement initiatives.
Provide technical assistance and subject matter expertise to operational leadership.
Partner with operations to design and implement local process improvement initiatives.
Identify deficiencies and assist with developing corrective action plans.
Track corrective actions and verify timely completion.
Participate in division meetings and report on quality indicators.
Review satisfaction survey data and support the design, implementation, and evaluation of improvement strategies.

Compliance

Partner with operations to implement agency and local policies and procedures.
Conduct regular audits of residential operations to assess compliance with:
- DDS regulations
- Agency policies and procedures
- Internal quality standards
Analyze audit findings, incident data, and quality trends (e.g., medication occurrences, ISP compliance).
Assist residential programs in preparing for DDS licensing, certification, and survey reviews.
Conduct mock audits and certification readiness reviews.
Identify systemic issues and recommend training or process improvements.
Partner with program leadership to implement measurable quality improvement initiatives.
Monitor progress toward compliance benchmarks and performance indicators.
Collaborate with operations leadership to develop corrective action plans and verify implementation.
Provide guidance on regulatory requirements and documentation standards.

Risk Management

Review incident reports for accuracy, completeness, and regulatory compliance.
Support investigations involving incidents, allegations, and complaints, as assigned.
Conduct internal investigations by reviewing facts, determining findings, and recommending appropriate responses.
Identify trends and collaborate with operations to develop risk mitigation strategies.
Assist with the implementation of risk reduction initiatives.

Education and Training

Identify training needs in collaboration with Quality Assurance leadership and Operations.
Partner with Human Resources and Operations to develop training resources that support quality and compliance standards.
Provide training and coaching to staff on topics including:
- Documentation standards
- Individual rights and human rights processes
- Incident reporting
- Risk management
Provide ongoing technical support and consultation as needed.

Systems Analysis, Design, and Improvement

Provide quality assurance and process improvement expertise across residential services.
Partner with Program Directors, nursing staff, and clinical teams to resolve compliance concerns.
Participate in interdisciplinary meetings and quality assurance reviews.
Communicate audit findings, recommendations, and improvement opportunities clearly and professionally to leadership.
Support continuous quality improvement initiatives designed to strengthen service delivery and regulatory compliance.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in human services within DDS-funded programs.

Knowledge

DDS certification standards for residential services.
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all residential programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

service associate jobs in quincy, ma

Quality Assurance Associate - Residential

Residential Rehab Educator $20 #107

Quality Assurance Associate - Day & Employment

Residential Rehab Educator, $20 #250

Expressive Therapist, Assisted Living-Memory Care Per Diem

In-Store Shopper

Customer Service Associate

Cashier

Materials Associate

Shipping & Receiving Associate, Warehouse

Retail Store Associate - Part Time

Gourmet Clerk - Full Time

Shipper / Receiver

Youth Outreach Worker

Behavior Technician (In-Home) - Part-Time Afternoon

Premium Sales Associate , Verizon Wireless Zone

Operations Support Specialist - Distribution Company

Customer Service Associate / Cashier - Part Time

Hospitality/Security Associate

Customer Service Manufacturing Associate

I want to receive the latest job alert for service associate in quincy, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected