Top 7445 Management Jobs in Raleigh, Nc

Customer Service Manager
AnyDay Heating and Cooling —Garner, NC
- Full-time
- Mid-level
- Residential
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
12d
Project Manager
BrightView Technologies —Durham, NC
- From $72,000 a year
- Full-time
- Mid-level
- Presentation skills
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Manager, eLearning Support
Wake Technical Community College —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Routing Operations Manager
Greasecycle —Raleigh, NC
- $85,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
13d
Accelerated Path to Management
New York Life Insurance Company/NYLIFE Securities, LLC. —Raleigh, NC
- $75,000 - $150,000 a year
- Full-time
- Hybrid work
- Recruiting
- Business
- Master of Business Administration
- Paid training
- Health savings account
Quick Apply
OFFICE MANAGER
Centian —Raleigh, NC
- $60,000 - $75,000 a year
- Mid-level
- Office
- In-person
- Paid holidays
- Health insurance
Retail Co-Manager
Hobby Lobby —Cary, NC
- $72,800 - $80,600 a year
- Merchandising
- Mid-level
- Mentoring
- Paid holidays
- Disability insurance
District Leader
Tapestry Inc —Raleigh, NC
- $100,000 - $160,000 a year
- Full-time
- Mid-level
- Commuter assistance
- Paid parental leave
9d
Area Manager
Cozzini Bros., Inc. —Raleigh, NC
- $60,000 - $70,000 a year
- Full-time
- Ability to lift 50 pounds
- Driver's License
- Clean MVR report
Community Manager - 453 Parkside
CAHEC MANAGEMENT INC —Raleigh, NC
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Management & Sales Training Program- Greenville NC
Sherwin-Williams —Raleigh, NC
- $55,100 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Ability to lift 50 pounds
Vice President of Community Management
Keystone Pacific Property Management —Raleigh, NC
- $150,000 - $180,000 a year
- Weekends as needed
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
10d
Director of Permanent Placement Services
Robert Half —Raleigh, NC
- Email
- Office
- Microsoft Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Asset and Fleet Data Manager
Swissport International AG —Raleigh, NC
- $117,000 a year
- Full-time
- Microsoft Excel
- Oracle
- 3 years
- Paid holidays
- Health insurance
Supervisor, Transportation
Mclane Company, Inc. —Durham, NC
- $72,500 a year
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
- Profit sharing
- Health savings account
Regional Director Operations -Common Oaks Lodging
Concord Hospitality Enterprises Co. —Raleigh, NC
- $96,081 - $108,000 a year
- Full-time
- Hotel
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
5d
Sr. Manager, Talent Management
Thermo Fisher Scientific —Morrisville, NC
- $130,000 - $194,950 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
2d
Order Management Specialist
INFOSOFT —Raleigh, NC
- $32.00 - $35.20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- No experience needed
Quick Apply
5d
Community Development and Neighborhood Connections Director
Town of Apex, NC —Apex, NC
- $133,857.00 - $207,470.02 a year
- Part-time
- Background check
- 6 years
- Pass drug screening
- Wellness program
- Paid parental leave
1d
Communications Manager
City of Raleigh —Raleigh, NC
- $73,100 - $113,300 a year
- Full-time
- Marketing
- 5 years
- Mid-level
- Life insurance
9d

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Customer Service Manager

AnyDay Heating and Cooling
Garner, NC

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Operational analysis
Team member evaluation
Managing teams in a customer support role
Coaching
Process improvement
Performance feedback (performance evaluation method)
De-escalation techniques
Team development
Mentoring
Dispatch software communication
Telephone systems
Customer information system software
Process management
Call center management
Technical Proficiency

Full Job Description

Position Overview

The Customer Service Manager (CSM) leads, coaches, and optimizes the frontline customer service and dispatch teams for AnyDay Heating, Cooling, and Plumbing. This role ensures high-class customer experiences, maximizes booking efficiency for incoming service calls, and maintains seamless communication between home-service customers, field technicians, and dispatch.

As a key operational leader, the CSM drives call-center performance, handles high-level customer escalations, and continuously trains Customer Service Representatives (CSRs) to maintain brand standards, improve conversion rates, and correct unproductive workplace habits.

Key Responsibilities

Team Leadership & CSR Coaching

Direct Supervision: Lead, mentor, and evaluate a team of Customer Service Representatives and dispatchers to ensure high performance and accountability.
Training & Onboarding: Conduct initial onboarding and structured continuous training programs for CSRs, focusing on call scripts, objection handling, booking techniques, and software proficiency.
Habit Correction & Retraining: Identify CSRs exhibiting bad habits or low call conversion rates; implement tailored retraining plans, role-play exercises, and call-monitoring reviews to elevate performance.
Performance Evaluations: Conduct weekly 1-on-1 performance reviews, monthly scorecards, and annual evaluations based on call booking percentages, average call handling time, and customer feedback.

Operational & Dispatch Management

Booking Efficiency: Oversee inbound call traffic to maximize service call booking rates across HVAC, cooling, and plumbing lines of business.
Dispatch Alignment: Partner closely with the dispatch team to ensure effective route planning, technician utilization, and response times for emergency calls.
Software Management: Utilize FieldEdge, ServiceTitan, or similar CRM/dispatch software to track call metrics, monitor technician schedules, and manage customer accounts.
Process Optimization: Identify bottlenecks in call flows or customer intake processes and implement standard operating procedures (SOPs) to streamline operations.

Customer Experience & Escalation Resolution

Conflict Resolution: Act as the primary escalation point for severe customer inquiries, service disputes, billing questions, or unsatisfactory job site experiences.
Reputation Management: Monitor online customer reviews and customer satisfaction (CSAT/NPS) surveys; implement root-cause solutions to reduce negative feedback and drive positive reviews.
Service Guarantee Standards: Ensure all customer interactions reflect AnyDay’s commitment to safety, professionalism, promptness, and upfront pricing.

Qualifications & Requirements

Experience: 3–5+ years of customer service management experience, preferably in residential trade services (HVAC, plumbing, electrical, or home services dispatch).
Technical Skills: Proficiency in field service management software (e.g., ServiceTitan, FieldEdge, Housecall Pro) and phone system platforms.
Leadership Ability: Proven track record of managing call center teams, conducting performance coaching, and turning around underperforming CSRs.
Communication: Exceptional verbal, written, and de-escalation skills.
Availability: Flexibility to oversee peak morning/evening demand hours and emergency weekend rotation

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

management jobs in raleigh, nc

Customer Service Manager

Project Manager

Manager, eLearning Support

Routing Operations Manager

Accelerated Path to Management

OFFICE MANAGER

Retail Co-Manager

District Leader

Area Manager

Community Manager - 453 Parkside

Management & Sales Training Program- Greenville NC

Vice President of Community Management

Director of Permanent Placement Services

Asset and Fleet Data Manager

Supervisor, Transportation

Regional Director Operations -Common Oaks Lodging

Sr. Manager, Talent Management

Order Management Specialist

Community Development and Neighborhood Connections Director

Communications Manager

I want to receive the latest job alert for management in raleigh, nc

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