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Dispatch Support Specialist – Telecom / Smart Hands

Broadwire Networks, LLC
Boston, MA

Quick Apply

Job Details

Part-time
$20 - $22 an hour

Benefits

401(k)
Paid time off
Life insurance

Qualifications

Customer communication
Dispatching
Attention to detail
Telecommunication
Low voltage
Cabling

Full Job Description

About Broadwire Networks

Broadwire Networks is a structured cabling and managed services provider supporting commercial customers across the United States. We provide smart hands dispatch services, low-voltage cabling, network infrastructure support, and field service coordination for multi-site customers.

We are a fast-moving, customer-focused company that values responsiveness, clear communication, and doing the job right.

Position Overview

Broadwire Networks is looking for a Dispatch Support Specialist to assist with the daily coordination of field technicians and smart hands dispatches.

This is a junior-level operations role designed to support our dispatch team with technician check-ins, job updates, basic troubleshooting coordination, documentation follow-up, and general Tier 1 support.

The ideal candidate is organized, responsive, detail-oriented, and able to keep up in a fast-paced environment. This person does not need to know everything on day one, but they must be a fast learner, comfortable asking smart questions, and capable of following through without constant reminders.

This role will start part-time at approximately 25 hours per week, with the expectation that the right person may grow into a full-time role within 90 days.

Key Responsibilities

Create and schedule work orders for technician dispatches
Check in with field technicians before, during, and after scheduled dispatches
Confirm technician ETA, arrival, site access, and job status
Help ensure technicians understand the scope of work before arriving onsite
Provide Tier 1 support to technicians during smart hands dispatches
Help technicians with simple troubleshooting steps before escalating to the customer’s NOC
Support basic telecom and low-voltage tasks such as tracing, toning, testing, labeling, and connectivity checks
Gather technician notes, photos, test results, and closeout details
Update tickets and internal systems with accurate job information
Escalate issues to senior dispatch or management when needed
Communicate professionally with field technicians, customers, and internal team members
Help prevent missed updates, delayed closeouts, and incomplete documentation

What We’re Looking For

We are looking for someone who is:

Highly organized and detail-oriented
Responsive and reliable
Able to manage multiple active tasks without letting things slip
A fast learner who can pick up telecom and low-voltage terminology
Comfortable communicating with field technicians
Professional, personable, and calm under pressure
Willing to follow processes and improve over time
Able to take ownership of assigned tasks

Preferred Experience

Experience in one or more of the following areas is preferred but not required:

Low-voltage cabling
Telecom dispatch
Smart hands support
Field service coordination
MSP help desk support
ISP, cable, or telecom installation support
Technician or installer field experience
Customer service in a technical environment

A candidate with prior field experience who is looking to move into an operations or dispatch role would be a strong fit.

Helpful Technical Knowledge

The ideal candidate will be familiar with, or willing to learn, terms and tasks such as:

Toning and tracing cables
Testing network drops
DMARC / telco rooms
Patch panels and network racks
Modems, routers, switches, and access points
POTS lines, ATAs, and basic dial tone testing
Cable labeling and closeout photos
Site access and technician coordination

What Success Looks Like

A successful person in this role will help make sure:

Technicians are checked in and prepared
Job updates are accurate and timely
Simple issues are handled before escalating to the customer’s NOC
Documentation and photos are collected properly
Dispatches move forward without constant management follow-up
Customers and technicians feel supported
Senior dispatch staff can focus on higher-priority issues

Schedule and Growth Opportunity

This role will begin at approximately 25 hours per week.

We are looking for someone who can prove themselves through reliability, responsiveness, accuracy, and follow-through. For the right candidate, this position is expected to grow into a full-time role within approximately 90 days based on performance and business needs.

Why Join Broadwire Networks?

Opportunity to learn the telecom, low-voltage, and smart hands industry
Work directly with experienced operations and dispatch professionals
Grow into a larger role as the company continues to expand
Be part of a fast-moving company where your work has a direct impact
Clear opportunity to prove yourself and advance

How to Apply

Please submit your resume and a brief note about your experience with dispatch, customer service, telecom, low-voltage work, or technical support.

We are especially interested in candidates who are organized, dependable, quick to learn, and comfortable working in a fast-paced environment.

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
Life insurance
Paid time off

Application Question(s):

This role starts at approximately 25 hours per week with potential to become full-time. Does that work for you?
Have you ever worked with terms such as tone/probe, patch panel, DMARC, ATA, router, switch, access point, or cable testing?
What hourly rate are you looking for?
Do you have any experience in telecom, low-voltage cabling, field service, MSP support, or technical dispatch?
Do you reside in the state of Massachusetts? This role requires the employee to be a resident in Massachusetts.

Work Location: Remote

Quick Apply

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