Top 568 Senior vice president customer success Jobs in Remote

Vice President, Customer Success
Zeta Global —Remote
- $180,000 - $185,000 a year
- Remote
- Computer Science
- Marketing
- Organizational skills
- Health insurance
- Dental insurance
VP, Enterprise Client Success
Array —Remote
- $200,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Leadership
- Commuter assistance
- Health insurance
Vice President State Assessments
Savvas Learning Company —Remote
- $192,000 - $220,000 a year
- Full-time
- Remote
- 11+ years
- Master's degree
- Bachelor's degree
- Commuter assistance
- Paid holidays
Quick Apply
11d
VP, Services & Success
Vanta —Remote
- $318,000 - $426,000 a year
- Full-time
- Remote
- Azure
- HIPAA
- AWS
- Commuter assistance
- Paid parental leave
Senior Vice President, Advancement
Matriculate —Washington, DC
- $245,250 - $258,020 a year
- Remote
- 5 years
- Travel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Senior Vice President, Midwest
LAZ Parking —Remote
- Full-time
- Up to 50% travel
- Customer service
- Ability to walk for extended periods
Quick Apply
Vice President, Client Enablement & Digital Success
ModMed —Remote
- Remote
- 11+ years
- Bachelor's degree
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
5d
Regional Vice President, Customer Success (Eastern US)
Edmentum —Philadelphia, PA
- $180,000 - $190,000 a year
- Remote
- Up to 50% travel
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Vice President, Commercial Operations
Omada Health —Remote
- $243,200 - $304,000 a year
- Remote
- Engineering
- 11+ years
- Analysis skills
- Employee stock purchase plan
- Dental insurance
Quick Apply
Principal Consultant
Chain Mountain —Remote
- $135 - $165 an hour
- Contract
- Remote
- Senior level
- Leadership
- 10 years
Quick Apply
9d
Vice President, Product [Remote-US]
Quanata —San Francisco, CA
- $550,000 - $650,000 a year
- Online Application
- Remote
- Computer Science
- Marketing
- 11+ years
- Paid parental leave
- Health insurance
Quick Apply
Vice President of Customer Support and Professional Services
GrowthZone —Remote
- Remote
- 7 years
- Senior level
- Leadership
Quick Apply
Vice President of Hospice Operations
Graham Healthcare Group —Remote
- $180,000 - $200,000 a year
- Full-time
- Pass drug screening
- US work authorization
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Vice President - Modern Workplace Services
SHI International Corporation —Remote
- $350,000 - $425,000 a year
- Full-time
- Travel
- Mentoring
- IT
- Health insurance
- Dental insurance
VP, Enterprise Relationship Management
MetLife —Remote
- $217,500 - $290,000 a year
- Email
- Finance
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Senior Director, Global Trade Compliance (USA REMOTE or Hebron, KY)
Beckman Coulter Diagnostics —New York, NY
- $220,000 - $260,000 a year
- Full-time
- Remote
- Bachelor of Science
- 11+ years
- Analysis skills
- Health insurance
- Dental insurance
Assistant Vice President, Total Rewards
Stanford University —Redwood City, CA
- $280,000 - $315,000 a year
- Weekends as needed
- Remote
- Customer service
- HIPAA
- Office
- Health insurance
- Tuition reimbursement
11d
Senior Director, Demand Generation (Remote)
Experian —Costa Mesa, CA
- $176,036 - $316,865 a year
- Full-time
- Remote
- Analysis skills
- Team management
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Vice President, Online Enrollment Strategy
Carnegie Dartlet —Remote
- Remote
- Sales
- Master's degree
- 8 years
- Paid holidays
- Health insurance
Vice Presidents* - Hybrid: Chicago, IL
Circana —Chicago, IL
- $202,779 a year
- Remote
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply

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Vice President, Customer Success

Zeta Global -
Remote

Apply Now

Job Details

$180,000 - $185,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Vision insurance
Employee discount
Pet insurance

Qualifications

Managing customer accounts
Sales revenue Forecasting
Customer relationship building
Customer retention strategy
Team supervision
Email marketing segmentation
Customer segmentation
Client management
Financial management
Email marketing personalization
Account management
Personalized marketing automation
Senior leadership

Full Job Description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

The Role

Vice President, Customer Success – Publisher Cloud

As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.

This role owns the business outcomes of Sailthru Customer Success, including Net Revenue Retention, retention performance, customer growth, NPS, and advocacy. You will lead a team of Customer Success professionals focused on delivering measurable value to customers through lifecycle marketing, email engagement, personalization, and audience growth strategies.

You will work closely with the GVP of Customer Success and cross-functional leaders across Sales, Product, Operations, and Support to ensure customers achieve business outcomes and to help shape the broader Customer Success strategy for Publisher Cloud.

The ideal candidate combines strong enterprise customer leadership, deep expertise in digital marketing and customer engagement, and a proven ability to drive measurable revenue outcomes through Customer Success execution.

What You’ll Do:

Own Customer Success Business Performance

Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
Manage performance across a defined portfolio of enterprise customers.
Establish and drive disciplined account planning, forecasting, and business review processes.
Identify and mitigate churn risk while proactively uncovering expansion opportunities.
Ensure consistent delivery of customer value through adoption of Sailthru capabilities.

Drive Customer Growth and Value Realization

Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies.
Guide customers in translating business goals into scalable marketing programs and measurable outcomes.
Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities.

Lead Strategic Customer Engagement

Develop trusted relationships with senior leaders at key accounts.
Lead executive business reviews focused on performance, outcomes, and growth opportunities.
Serve as escalation point for strategic customer issues and opportunities.
Build and maintain strong referenceable customer relationships.

Lead and Develop Your Team

Lead a team of Customer Success Managers focused on Sailthru accounts.
Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes.
Drive accountability for retention, growth, and adoption outcomes across the team.
Foster a culture of performance, ownership, and customer-centric execution.

Drive Cross-Functional Execution

Partner closely with Sales, Product, Operations, and Support to ensure customer success.
Act as the voice of the customer.
Influence product priorities through structured customer feedback and insight sharing.

What Success Looks Like

Strong Net Revenue Retention performance across the Sailthru customer base.
High retention and renewal rates with reduced churn risk.
Consistent expansion through increased platform adoption and new use cases.
High customer satisfaction and improved NPS.
Strong customer advocacy, references, and case studies.
Accurate forecasting and disciplined account execution.
A high-performing Customer Success team delivering measurable customer outcomes.

What You Bring

10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
University degree in Business, Communications, Marketing, Computer Science or relevant field
Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
Strong executive presence with experience managing senior client relationships.
Demonstrated ability to lead teams focused on commercial and customer outcomes.
Strong financial acumen, forecasting, and business performance management experience.
Excellent communication, leadership, and organizational skills.

Nice to Have

Experience with ESP, CRM, CDP, or marketing automation platforms.
Background in publishing, media, or audience monetization businesses.
Experience operating in multi-product SaaS environments.

BENEFITS & PERKS

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

SALARY RANGE

The salary range for this role is $180,000 - $185,000 (depending on location and experience) + bonus + equity.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-RP1

Apply Now

Refine Your Search

senior vice president customer success jobs in remote

Vice President, Customer Success

VP, Enterprise Client Success

Vice President State Assessments

VP, Services & Success

Senior Vice President, Advancement

Senior Vice President, Midwest

Vice President, Client Enablement & Digital Success

Regional Vice President, Customer Success (Eastern US)

Vice President, Commercial Operations

Principal Consultant

Vice President, Product [Remote-US]

Vice President of Customer Support and Professional Services

Vice President of Hospice Operations

Vice President - Modern Workplace Services

VP, Enterprise Relationship Management

Senior Director, Global Trade Compliance (USA REMOTE or Hebron, KY)

Assistant Vice President, Total Rewards

Senior Director, Demand Generation (Remote)

Vice President, Online Enrollment Strategy

Vice Presidents* - Hybrid: Chicago, IL

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