Top 568 Senior vice president customer success Jobs in Remote

Vice President, Customer Success
Zeta Global —Remote
- $180,000 - $185,000 a year
- Remote
- Computer Science
- Marketing
- Organizational skills
- Health insurance
- Dental insurance
Vice-President, Business Development - Ingredients USA
Quadra Group —Houston, TX
- Full-time
- Remote
- 11+ years
- Finance
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Vice-President, Business Development - Ingredients USA
Quadra Group —Chicago, IL
- Full-time
- Remote
- 11+ years
- Finance
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Vice-President, Business Development - Ingredients USA
Quadra Group —Los Angeles, CA
- Full-time
- Remote
- 11+ years
- Finance
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Vice-President, Business Development - Ingredients USA
Quadra Group —Houston, TX
- Full-time
- Remote
- 11+ years
- Finance
- Driver's License
- Health insurance
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Capture Manager- Remote or Hybrid DC
Data Systems Analysts, Inc. —Washington, DC
- $1 - $180,000 a year
- Remote
- Mentoring
- Senior level
- Business
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Capture Manager- Remote or Hybrid DC
Data Systems Analysts, Inc. —Aberdeen Proving Ground, MD
- $1 - $180,000 a year
- Remote
- Mentoring
- Senior level
- Business
Quick Apply
Capture Manager- Remote or Hybrid DC
Data Systems Analysts, Inc. —Fairfax, VA
- $1 - $180,000 a year
- Remote
- Mentoring
- Senior level
- Business
Quick Apply
Capture Manager- Remote or Hybrid DC
Data Systems Analysts, Inc. —Baltimore, MD
- $1 - $180,000 a year
- Remote
- Mentoring
- Senior level
- Business
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Risk Control Account Executive - Construction
CNA Insurance —Texas
- Full-time
- Remote
- Analysis skills
- Travel
- Experience equivalent to degree accepted
12d
VP, Services & Success
Vanta —Remote
- $318,000 - $426,000 a year
- Full-time
- Remote
- Azure
- HIPAA
- AWS
- Commuter assistance
- Paid parental leave
Regional Vice President, Customer Success (Eastern US)
Edmentum —Philadelphia, PA
- $180,000 - $190,000 a year
- Remote
- Up to 50% travel
- Analysis skills
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Vice President, Global Enterprise Customer Success (Remote, USA)
TeamViewer Germany GmbH —Tampa, FL
- $200,000 - $250,000 a year
- Remote
- Product management
- Travel
- US work authorization
- Health savings account
- AD&D insurance
Quick Apply
1d
Vice President of Customer Support and Professional Services
GrowthZone —Remote
- Remote
- 7 years
- Senior level
- Leadership
Quick Apply
Vice President, Strategic Partnerships
Color —Remote
- $200,000 - $250,000 a year
- Remote
- 11+ years
- Travel
- Senior level
- Paid parental leave
- Paid holidays
Senior Vice President, Operations
Affordable Mortgage Advisors, LLC dba Holland Mortgage —Remote
- Full-time
- Analysis skills
- Recruiting
- Senior level
Vice President, Marketing
NEOGOV —Remote
- Full-time
- Remote
- 11+ years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Vice President of Hospice Operations
Graham Healthcare Group —Remote
- $180,000 - $200,000 a year
- Full-time
- Pass drug screening
- US work authorization
- Senior level
- Health savings account
- Disability insurance
Quick Apply
Senior Vice President
Kirk Elliott Precious Metals —Remote
- From $150,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Health insurance
- Dental insurance
Quick Apply
4d
Corporate Vice President, Sourcing
TriMark USA —Remote
- $190,000 - $220,000 a year
- Email
- Remote
- Merchandising
- 11+ years
- Finance
- Health insurance
- Dental insurance
Quick Apply
4d

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Vice President, Customer Success

Zeta Global -
Remote

Apply Now

Job Details

$180,000 - $185,000 a year

Benefits

Health insurance
Unlimited paid time off
Dental insurance
Vision insurance
Employee discount
Pet insurance

Qualifications

Managing customer accounts
Sales revenue Forecasting
Customer relationship building
Customer retention strategy
Team supervision
Email marketing segmentation
Customer segmentation
Client management
Financial management
Email marketing personalization
Account management
Personalized marketing automation
Senior leadership

Full Job Description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

The Role

Vice President, Customer Success – Publisher Cloud

As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving retention, expansion, adoption, and customer advocacy across a portfolio of enterprise customers leveraging the Sailthru platform.

This role owns the business outcomes of Sailthru Customer Success, including Net Revenue Retention, retention performance, customer growth, NPS, and advocacy. You will lead a team of Customer Success professionals focused on delivering measurable value to customers through lifecycle marketing, email engagement, personalization, and audience growth strategies.

You will work closely with the GVP of Customer Success and cross-functional leaders across Sales, Product, Operations, and Support to ensure customers achieve business outcomes and to help shape the broader Customer Success strategy for Publisher Cloud.

The ideal candidate combines strong enterprise customer leadership, deep expertise in digital marketing and customer engagement, and a proven ability to drive measurable revenue outcomes through Customer Success execution.

What You’ll Do:

Own Customer Success Business Performance

Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business.
Manage performance across a defined portfolio of enterprise customers.
Establish and drive disciplined account planning, forecasting, and business review processes.
Identify and mitigate churn risk while proactively uncovering expansion opportunities.
Ensure consistent delivery of customer value through adoption of Sailthru capabilities.

Drive Customer Growth and Value Realization

Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth.
Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies.
Guide customers in translating business goals into scalable marketing programs and measurable outcomes.
Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities.

Lead Strategic Customer Engagement

Develop trusted relationships with senior leaders at key accounts.
Lead executive business reviews focused on performance, outcomes, and growth opportunities.
Serve as escalation point for strategic customer issues and opportunities.
Build and maintain strong referenceable customer relationships.

Lead and Develop Your Team

Lead a team of Customer Success Managers focused on Sailthru accounts.
Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes.
Drive accountability for retention, growth, and adoption outcomes across the team.
Foster a culture of performance, ownership, and customer-centric execution.

Drive Cross-Functional Execution

Partner closely with Sales, Product, Operations, and Support to ensure customer success.
Act as the voice of the customer.
Influence product priorities through structured customer feedback and insight sharing.

What Success Looks Like

Strong Net Revenue Retention performance across the Sailthru customer base.
High retention and renewal rates with reduced churn risk.
Consistent expansion through increased platform adoption and new use cases.
High customer satisfaction and improved NPS.
Strong customer advocacy, references, and case studies.
Accurate forecasting and disciplined account execution.
A high-performing Customer Success team delivering measurable customer outcomes.

What You Bring

10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles.
5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments.
University degree in Business, Communications, Marketing, Computer Science or relevant field
Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts.
Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement.
Strong executive presence with experience managing senior client relationships.
Demonstrated ability to lead teams focused on commercial and customer outcomes.
Strong financial acumen, forecasting, and business performance management experience.
Excellent communication, leadership, and organizational skills.

Nice to Have

Experience with ESP, CRM, CDP, or marketing automation platforms.
Background in publishing, media, or audience monetization businesses.
Experience operating in multi-product SaaS environments.

BENEFITS & PERKS

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!

SALARY RANGE

The salary range for this role is $180,000 - $185,000 (depending on location and experience) + bonus + equity.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-RP1

Apply Now

Refine Your Search

senior vice president customer success jobs in remote

Vice President, Customer Success

Vice-President, Business Development - Ingredients USA

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Vice-President, Business Development - Ingredients USA

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Capture Manager- Remote or Hybrid DC

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