Top 10865 Site lead Jobs in Remote

Call Center Lead
Sky Resorts —Remote
- $25 - $30 an hour
- Mid-level
- 3 years
- Analysis skills
Quick Apply
ELL/ESL Instructional Strategist (Spanish Bilingual) Per Diem| Residents only NJ, NY, PA
Inspired Instruction, LLC —Newark, NJ
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Science Instructional Strategist Part-time, Per Diem | Residents only NJ, NY, PA
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Regional Director, Rare Disease, Neurology (Great Plains)
Ultragenyx Pharmaceutical —Denver, CO
- $225,900 - $279,100 a year
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- 7 years
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District Manager (Remote in Midatlantic)
Rochester Midland Corporation —Baltimore, MD
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Fidus Global LLC —Remote
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- 8 years
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Ultragenyx Pharmaceutical —Minneapolis, MN
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ECF Engineering Consultants —Atlanta, GA
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- $65,000 - $80,000 a year
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Regional Director, Rare Disease, Neurology (Great Lakes)
Ultragenyx Pharmaceutical —Detroit, MI
- $225,900 - $279,100 a year
- Full-time
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- 7 years
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Atlas Copco Group —Fremont, CA
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- 7 years
- Microsoft Office
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Automation & Controls Engineer (remote)
Engineering Resource Group —Newtown, PA
- $110,000 - $125,000 a year
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- 8 years
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ICF —Dallas, TX
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- Microsoft Excel
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Sign On Bonus- LEAD MCE Technician
Pearce Services —Remote
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Account Manager - Direct Sales (Graphic Arts Industry)
Duplo USA Corporation —Richmond, VA
- $65,000 - $80,000 a year
- Full-time
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OEM Partnerships Director
Workplace Modular Systems —Londonderry, NH
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Licensed Marriage and Family Therapist - California
Headlight —California
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- LMFT
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Licensed Clinical Social Worker- California
Headlight —California
- $90,000 - $111,080 a year
- Full-time
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- LMFT
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Electrical Transmission Line Design Engineer
Patterson & Dewar Engineers —Remote
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Call Center Lead

Sky Resorts -
Remote

Quick Apply

Job Details

$25 - $30 an hour

Qualifications

Hospitality reservation systems
Performance improvement leadership
Google Sheets
Promoting products
Performance optimization
Phone communication
Sales workflow optimization
Hotel strategy implementation
Sales analysis
Managing sales strategy or development teams
Customer satisfaction tracking
Pricing analysis experience within hospitality industry
Sales training
Performance feedback (performance evaluation method)
Mid-level
Sales team management
Lead Conversion
3 years
Hotel and accommodations guest inquiries
Sales data analysis
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Task prioritization
Sales growth strategy
Sales coaching
Needs-based selling
Call monitoring
Property management systems (PMS)
Post-sales relationship building

Full Job Description

We are seeking a motivated Call Center Lead to oversee our call center operations and drive revenue growth for Sky Resorts. This individual will be responsible for leading a team of call center agents, optimizing sales strategies, and ensuring that underperforming properties receive targeted focus. The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance.

Key Responsibilities

Answering Phone Calls
Answering the phone by the second ring

Effectively cross-sell and upsell RV sites/rental homes and additional nights

Collaborate closely with the on site staff to maintain accurate information about resort specific situations as they arise

Actively listen to customers' needs and set guest expectations to appropriately match the property they will be visiting

Choose appropriate RV sites according to the length and type of RV

Manage the internal reservation grid to efficiently maximize the total number of reservations

Leverage your persuasive abilities to promote longer stays, special packages, and unique offerings that cater to diverse customer interests.

Maintain a proactive follow-up approach to ensure customer satisfaction and gather valuable feedback in order to become the customer’s favorite RV resort.

Collaborate with the customer support team to address post-stay feedback and improve the overall customer experience.

Set goals around total reservations and revenue taken

Inbound and outbound phone calls

Call Center Management & Performance Optimization

Oversee the daily operations of the call center, ensuring efficiency and high-quality guest interactions.

Must collaborate effectively with on-property front desk teams and management to ensure smooth and seamless customer handoffs.

Monitor and analyze reservation trends to determine which properties need additional revenue focus.

Develop and implement targeted sales strategies to drive occupancy and revenue at struggling properties.

Set and track performance goals for the call center team to enhance booking conversions and guest satisfaction.

Regularly review call center data and performance reports to identify opportunities for improvement.

Develop systems for efficiency and procedures going between the front desk and the call center.

Sales Coaching & Staff Development

Listen to recorded calls to assess performance, identify training opportunities, and provide constructive feedback.

Coach call center agents and on-property front desk teams to improve sales techniques and guest interactions.

Conduct regular training sessions on sales tactics, effective communication, and RMS software utilization for both the call center and front desk teams.

Implement best practices to improve call handling, upselling strategies, and overall customer experience.

Set clear performance goals by establishing targets for revenue and conversions

Software & Process Management

Maintain a working knowledge of rates and inventory in the reservation management software to ensure accuracy and optimization.

Work closely with the marketing team to adjust pricing strategies as needed.

Ensure that all team members are proficient in utilizing the reservation software for reservations and revenue tracking.

Have a working and detailed knowledge of property rates and dynamic pricing.

Utilize Google Sheets for data processing and analysis.

Qualifications & Skills

3+ years of experience in call center management, sales leadership, or hospitality reservations.

Proven ability to analyze data and make data-driven decisions to improve revenue performance.

Experience in coaching and developing sales teams to meet and exceed performance goals.

Excellent verbal and written communication skills.

Ability to multitask, prioritize tasks, and work in a fast-paced environment.

Strong problem-solving skills and the ability to implement strategic initiatives.

About Sky Resorts

Sky Resorts manages RV parks and manufactured home communities with a mission to create environments that enhance lives. We consider it our calling to craft places where families make memories, retirees enjoy their best years, and individuals find stress-free getaways. Our properties include Sky Valley Resort and Caliente Springs in Desert Hot Springs, CA; Arizona Oasis in Ehrenberg, AZ; Ocotillo RV Resort in Ocotillo Wells, CA; Desert Gardens in Quartzsite, AZ; Pine Pond Homes in Petoskey, MI; and Black Meadow Landing in Black Meadow Landing, CA. As we strive towards our goal of 10,000 sites in 10 years, we are committed to fostering vibrant communities and providing exceptional experiences for our guests and residents.

Why Join Sky Resorts?

Opportunity to lead a team and make a direct impact on company revenue.

Work in a dynamic, fast-growing company with a commitment to excellence.

Supportive and team-oriented company culture.

If you are passionate about sales, hospitality, and leading high-performing teams, we’d love to hear from you! Apply today to become the Call Center Lead at Sky Resorts.

Compensation is between $25-$30 depending on experience.

This is a Remote position. Preference will be given to candidates located in the Coachella Valley, Inland Empire, High Desert, or Western Arizona regions to allow for occasional on-site visits.

Quick Apply

Refine Your Search

site lead jobs in remote

Call Center Lead

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I want to receive the latest job alert for site lead in remote

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