Top 869 Telecommute tech support Jobs in Remote

Client Care Representative
Access One Inc. —Remote
- $20 - $23 an hour
- Remote
- Bachelor's degree
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Customer Support Representative
Lone Wolf Technologies —Remote
- $26.00 - $28.50 an hour
- Full-time
- Remote
- Mid-level
- Accounting
- Conflict management
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6d
Help Desk
Techbrain —Remote
- $25,000 - $29,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- Computer networking
Quick Apply
3d
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
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Customer Support Specialist
HelloTeam —Remote
- Full-time
- Remote
- Computer literacy
- Writing skills
- Business Administration
Quick Apply
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
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Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Support Analyst I
Elevate Patient Financial Solutions —Remote
- $60,500 - $70,250 a year
- Remote
- Computer Science
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
5d
Client Support Specialist
Empeon —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- Mid-level
- Product management
- Communication skills
- Flexible schedule
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Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Client Support Analyst I
SmarterDx —Remote
- $34.62 an hour
- Part-time
- Remote
- 3 years
- SQL
- Medical terminology
- Paid parental leave
- Health insurance
6d
Client Support Specialist
Ontic Technologies —Remote
- $65,000 - $75,000 a year
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health savings account
- Health insurance
IT Support Technician (Part-Time, REMOTE)
Connection —Remote
- $38 - $40 an hour
- Part-time
- Remote
- 5 years
- Windows
- Organizational skills
Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
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Customer Success Advocate
ClearStar —Remote
- $35,000 - $38,000 a year
- Full-time
- Remote
- Background check
- Continuous improvement
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Specialist, Monitoring
Nihon Kohden North America, Inc. —Remote
- $25 - $40 an hour
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Organizational skills
11d
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Product Support Specialist II
CorVel Corporation —Remote
- $22.17 - $35.66 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
IT Helpdesk Technician
Helpt —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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telecommute tech support jobs near remote

Client Care Representative

Access One Inc. -
Remote

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Job Details

$20 - $23 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Telecommunications network troubleshooting
Managing customer accounts
Customer relationship building
Email customer support
Technical support via phone
Account maintenance
Phone communication
VoIP administration
Managing clients in a customer support role
Bachelor's degree
Client retention
Task prioritization
Customer engagement
Networking equipment (troubleshooting support)
Productivity software
Handling account queries
Technical support via email
Team motivation (leadership skill)
Communication skills
Entry level
Quality data entry
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

Client Care Representative

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve in tandem with their business. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

What You Will Do

This position is responsible for providing phone-based customer support to Access One’s existing customer base. Client Care Representatives will assist customers with account inquiries, facilitate move, add, and change orders, and open trouble tickets. In addition, Client Care Representatives are responsible for Tier I troubleshooting for VOIP services, VoIP changes, online chats, inbound email communications, and Lucent and Metaswitch updates.

Responsibilities Include

Answer telephone inquiries, online chats and emails from customers in a timely and professional manner
Provide quality service to Access One customers by responding to customer needs and inquiries, and initiating the resolution of problems in specific areas. May partner with other department staff to resolve issues
Perform data entry into the appropriate systems to document customer complaints and steps taken to address issues
Correspond with customers and other company departments to obtain facts regarding customer inquiries/complaints
Help to create customer loyalty by providing courteous, efficient, and effective service to all Access One customers and continuously look for opportunities to improve our overall customer service
Tier I troubleshooting for VOIP services
Conduct VOIP changes in Metaswitch (Network Switch)
Provide trouble ticket status upon request of the customer
Ensure follow-up with customers on all requests and concerns

Who You Are

Bachelor's degree preferred
Customer Service, Call Center, and/or Telecom experience is highly desirable
Ability to manage difficult or emotional customer situations, respond promptly to customer needs and solicit customer feedback to improve service
Ability to learn quickly and adapt to changing environments
Excellent communication skills are required. Reps must be able to write and speak clearly and informatively. Must be able to listen and get clarification when needed, and respond well to questions
A commitment to teamwork is necessary, as is the ability to balance team and individual responsibilities. Contribute to building a positive team, build morale and commitment to goals and objectives
Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines
Demonstrate accuracy, thoroughness and attention to detail. Look for ways to improve and promote quality
Proficiency in the Microsoft Suite
Scheduling flexibility to cover shifts while peers are utilizing PTO

Salary & Benefits

Salary Range: $20.00 - $23.00/hour DOE
Comprehensive benefits: health, dental, vision
Matching 401k, PTO

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Refine Your Search

telecommute tech support jobs in remote

Client Care Representative

Customer Support Representative

Help Desk

Help Desk Specialist

Customer Support Specialist

Tier 1 Support Specialist - US Remote

Helpdesk Customer Support

Support Analyst I

Client Support Specialist

Support Technician Level 1

Client Support Analyst I

Client Support Specialist

IT Support Technician (Part-Time, REMOTE)

Customer Service and Tech Support - Customer Support for Learning and Development

Customer Success Advocate

Technical Support Specialist, Monitoring

Tier I Customer Support Representatives (REMOTE)

Product Support Specialist II

Help Desk Call Center Representative

IT Helpdesk Technician

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