Top 503 Automotive Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Parts/Rental Associate
Industrial Handling Equipment, Inc. —Sparks, NV
- $20 - $23 an hour
- 8 hour shift
- Background check
- Dealership
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Advisor Trainer | $60K-$90K Income
Corwin Ford Reno —Reno, NV
- $60,000 - $90,000 a year
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Paid holidays
6d
Auto Parts Sales Associate
ORW USA INC —Reno, NV
- $17 - $28 an hour
- Full-time
- Background check
- Computer skills
- Entry level
- Paid holidays
- Health insurance
2d
RV Parts Advisor
Blue Compass RV Reno —Reno, NV
- $60,000 - $80,000 a year
- Part-time
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Advisor
Southgate Automotive —Reno, NV
- $75,000 - $110,000 a year
- Email
- In person
- Customer service
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Automotive Service Advisor
Audi Reno Tahoe —Reno, NV
- Full-time
- Dealership
- Driver's License
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Agent
Gonzo's Auto Repair Inc. —Sparks, NV
- $23.19 - $27.93 an hour
- Part-time
- Word processing
- Administrative experience
- Organizational skills
- Dental insurance
- 401(k)
Quick Apply
2d
Administrative Support - Reno Virginia #952
Les Schwab Tire Centers —Reno, NV
- $16.50 - $26.45 an hour
- Full-time
- Driver's License
- Entry level
- Disability insurance
- Health insurance
Quick Apply
9d
Automotive Service Advisor
Automotion —Reno, NV
- $22 - $28 an hour
- Full-time
- In person
- Office
- In-person
- Automotive diagnostics
- Health insurance
- Dental insurance
Quick Apply
6h
Reservation Agent (PT) In Office Evenings/Weekends
U-Haul —Reno, NV
- Part-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Stocker
Gonzo's Auto Repair Inc. —Sparks, NV
- $23.85 - $28.50 an hour
- Part-time
- Heavy lifting
- Merchandising
- Warehouse
- Health insurance
- Paid time off
Quick Apply
19h
Customer Service Representative
U-Haul —Reno, NV
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Dealership Office Assistant - Key Motors of Reno
Key Auto Group —Reno, NV
- Dealership
- Organizational skills
- Communication skills
- 401(k)
Quick Apply
Dolan Lexus Product Specialist
THOMAS S DOLAN ENTERPRISES INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Disability insurance
- Health insurance
Dolan Mazda/Kia Product Specialist
TOM DOLAN AUTOMOTIVE INC —Reno, NV
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Disability insurance
- Health insurance
Auto Care Center Service Writer
Walmart —Reno, NV
- $17 - $30 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Customer Service / Lot Attendant
U-Haul —Reno, NV
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
ASE Automotive Technician – 5+ Years Diagnostic & Repair Experience Required
Greg's Garage —Reno, NV
- $30 - $50 an hour
- Email
- ASE Certification
- Mechanic experience
- Mid-level
- Paid training
- Health insurance
Quick Apply
13d
Diesel Mechanic- Light, Medium, Heavy duty & Equipment
Blondina Diesel, LLC —Reno, NV
- $22 - $45 an hour
- Part-time
- Clean driving record
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d

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automotive jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

automotive jobs in reno, nv

Director, Member Advocate Center

Parts/Rental Associate

Automotive Service Advisor Trainer | $60K-$90K Income

Auto Parts Sales Associate

RV Parts Advisor

Automotive Service Advisor

Automotive Service Advisor

Front Desk Agent

Administrative Support - Reno Virginia #952

Automotive Service Advisor

Reservation Agent (PT) In Office Evenings/Weekends

Stocker

Customer Service Representative

Dealership Office Assistant - Key Motors of Reno

Dolan Lexus Product Specialist

Dolan Mazda/Kia Product Specialist

Auto Care Center Service Writer

Customer Service / Lot Attendant

ASE Automotive Technician – 5+ Years Diagnostic & Repair Experience Required

Diesel Mechanic- Light, Medium, Heavy duty & Equipment

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