Top 1051 Customer experience manager Jobs in Reno, Nv

Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
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14d
Customer Success Manager
Nortek Air Solutions, LLC —Reno, NV
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
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Quality Manager
American Paper Bag —Reno, NV
- $110,000 - $130,000 a year
- Overtime
- Background check
- 5 years
- Ability to climb stairs
- Health insurance
- Dental insurance
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Project Manager
Briggs Electric —Carson City, NV
- $125,000 - $150,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Engineering
- Paid holidays
- Health insurance
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Client Services Account Manager
ALS Global —Reno, NV
- Online Application
- Microsoft Excel
- Laboratory experience
- English
Regional Sales Manager - Reno/North Nevada | 1099 Independent Contractor | Commission Based
Arcadian Outfitters LLC —Reno, NV
- $10,000 - $150,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
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1d
Senior Project Manager
Briggs Electric —Carson City, NV
- $140,000 - $180,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Lawn Maintenance Irrigation Supervisor
All Seasons Lawn and Landscaping —Reno, NV
- $50,000 - $75,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Sales Manager & Marketing Liaison
Legacy Transportation Services —Sparks, NV
- $120,000 - $140,000 a year
- Full-time
- Marketing
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
5d
Manager on Duty (Graveyard Shift)
Gold Ranch Casino & RV Resort —Verdi, NV
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
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Catering Sales Manager
Whitney Peak Hotel —Reno, NV
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
Oak Harbor Freight Lines —Sparks, NV
- Full-time
- Computer literacy
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
2d
Senior Account Manager
Sticker Pack, INC —Sparks, NV
- $21.63 - $26.44 an hour
- Full-time
- Research
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Branch Sales Manager
LaborWorks —Reno, NV
- From $75,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Travel reimbursement
- Profit sharing
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7d
Electrical Engineering Manager
Truckee Donner Public Utility District —Truckee, CA
- $196,805 - $239,212 a year
- Full-time
- Management
- Bachelor of Science
- System design
- Paid holidays
- Relocation assistance
Security Site Lead Officer
GardaWorld Security Services US (IHE) —Reno, NV
- $25 an hour
- Full-time
- Customer service
- Writing skills
- Pass drug screening
- Paid holidays
- Disability insurance
Construction Project Manager - Hardscape Installation
The Paver Company —Reno, NV
- $52,000 - $85,000 a year
- Full-time
- Spanish
- Clean driving record
- Construction site
- Paid holidays
- Paid time off
Quick Apply
Account Manager | Entry Level "Sports Minded" Sales
Coast Marketing, Inc. —Sparks, NV
- $60,000 - $80,000 a year
- Full-time
- Background check
- Marketing
- Office
- Paid training
- Health insurance
Quick Apply
12d
Housekeeping Floor Manager
Boomtown Casino Resort —Reno, NV
- Weekends as needed
- 18 years or older
- Inventory management
- Ability to walk for extended periods
Program Manager
Rocket EMS —Carson City, NV
- $75,000 - $95,000 a year
- Full-time
- Background check
- Microsoft Outlook
- 5 years
Quick Apply
2d

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Customer Success Manager II

Clear Capital | CubiCasa -
Reno, NV

Quick Apply

Job Details

Full-time
$65,500 - $92,000 a year
14 days ago

Benefits

Profit sharing
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Customer communication

Full Job Description

The Customer Success Manager II is the owner of Core Account Customer Success and Sentiment. You will own servicing accounts to retain revenue and support good performance for future growth potential. You are responsible for reviewing customer issues and building confidence with the customer where possible on education issues or disseminating the vision of customer success and opportunity across internal stakeholders and ensuring accountability to that success. You will analyze accounts that have customized, high-touch processes and work to streamline to standardized process. Where a customized process is necessary, you’ll look to identify efficiencies across operations, quality and support teams while improving the customer experience and financial health of the account. You will assist the Customer Success Managers as needed for out of office coverage and project related support. You will take on special projects related to customer success as needed.

What You Will Work On

Customer Success Advocate and Performance Management:
Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts.
Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers
Drill down to root cause on customer issues and partner with internal teams to find the right path to resolution
Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer)
Navigate high level investigations of data or files to drive escalation or de-escalation
Identify growth opportunities and partner with sales to realize the opportunity
Project manage and validate success for any necessary account alignment internally
Revenue and Margin Management - Find opportunities to streamline process to make high-touch, low volume accounts more efficient

For your top 20 accounts:

Retain and identify revenue growth potential by understanding drivers and proactively managing
Monitor monthly revenue and engage customers to thank them for increases or inquire about declines to identify requirements to win it back
Monitor and manage healthy customer gross margins through review, education and outreach on internal practices as well as contract and pricing negotiation

Who We are Looking For

Demonstrated ability to perform duties outlined above
Strong organization, follow through and follow up
Self driven time management
Ability to work independently and set or reset priorities
Strong communication skills across listening, speaking and writing
Ability to pull down and analyze data at a high level for turn time and quality trends
Find process improvements and efficiencies
Willingness to travel as needed to build relationships
Strong project management skills and organization
Enthusiastic, clear and effective communication style
Cross organizational strategic partnership development
Creatively clear roadblocks
Ability to fiercely prioritize
Effective relationship building with internal partners and customers

What You Can Expect

Compensation: The base salary for this position ranges from $65,500 to $92,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
Inclusive benefits package offering:
Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
Career and skill development resources to help advance your career and personal growth.
A mission-driven environment where your work makes a measurable impact on the real estate industry.

What We Value

Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
Lift others up - We lead with empathy and strive to improve the lives of those around us.
Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
Raise the bar - We don’t settle for industry standards, we redefine them.

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.

Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

customer experience manager jobs in reno, nv

Customer Success Manager II

Customer Success Manager

Quality Manager

Project Manager

Client Services Account Manager

Regional Sales Manager - Reno/North Nevada | 1099 Independent Contractor | Commission Based

Senior Project Manager

Lawn Maintenance Irrigation Supervisor

Sales Manager & Marketing Liaison

Manager on Duty (Graveyard Shift)

Catering Sales Manager

Operations Manager

Senior Account Manager

Branch Sales Manager

Electrical Engineering Manager

Security Site Lead Officer

Construction Project Manager - Hardscape Installation

Account Manager | Entry Level "Sports Minded" Sales

Housekeeping Floor Manager

Program Manager

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