Top 3073 Organization Jobs in Reno Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Account Representative – BioPharma
Prism Biotech —Reno, NV
- $89,155 - $120,407 a year
- Full-time
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
Sales Rep – BioPharma
Prism Biotech —Reno, NV
- $85,266 - $116,518 a year
- Full-time
- Mid-level
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
Administrative Coordinator - Accounting
AEI Consultants —Reno, NV
- $22 - $25 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply
WAREHOUSE MANAGER
OneRelo Worldwide, LLCC —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- Clean driving record
- Customer service
- Ability to walk for extended periods
- AD&D insurance
- Health insurance
Quick Apply
2d
Entry-Level Office Assistant
Tecno Display —Sparks, NV
- $22 an hour
- Part-time
- Computer literacy
- ERP systems
- No experience needed
- Paid time off
- Flexible schedule
Quick Apply
5d
Unpacking and Organization Specialist
Transitional Spaces LLC —Reno, NV
- $18 - $22 an hour
- Part-time
- Background check
- Merchandising
- Assembly
- Paid training
- Opportunities for advancement
Quick Apply
14d
Promotional Specialist - Bacardi - Reno
TEAM Enterprises —Reno, NV
- $40 an hour
- Part-time
- Bar
- Restaurant
- Entry level
Human Resources Generalist
The Clorox Company —Reno, NV
- $68,000 - $135,800 a year
- Full-time
- Mid-level
- Administrative experience
- Data entry
- Health insurance
- Adoption assistance
Data Center Logistics Associate L1
Milestone Technologies, Inc. —Reno, NV
- $22.77 - $31.50 an hour
- Customer service
- Windows
- Forklift
12d
Case Administrator/Courtroom Deputy
Nevada Bankruptcy Court —Reno, NV
- $49,555 - $80,580 a year
- Mid-level
- Office
10d
Courier - Reno, NV
Western Pathology Consultants —Reno, NV
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Logistics Coordinator - West Center
ITS Logistics, LLC —Reno, NV
- $60,000 a year
- No experience needed
- Administrative experience
- Organizational skills
- Paid training
Quick Apply
Housing Specialist
Housing Authority of the City of Reno —Reno, NV
- $24.42 - $36.08 an hour
- Full-time
- Pass drug screening
- High school diploma or GED
- Case management
- Paid parental leave
- AD&D insurance
Quick Apply
5d
Promotional Specialist - Bacardi - Sparks
TEAM Enterprises —Sparks, NV
- $40 an hour
- Part-time
- Bar
- Restaurant
- Entry level
Receptionist - Title
DHI Title —Reno, NV
- Full-time
- Office
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Disability insurance
Project Manager, Operations
Prominence Health —Reno, NV
- $75,400 - $109,000 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
Operations Manager
Veritiv —Sparks, NV
- $101,700 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
Logistics Coordinator - West Center
ITS Logistics —Reno, NV
- $60,000 a year
- No experience needed
- Administrative experience
- Organizational skills
- Paid training
Medical Support Assistant
US Veterans Health Administration —Reno, NV
- $41,562 - $76,859 a year
- Part-time
- Background check
- High school
- BLS Certification
13d

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organization jobs near reno nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

organization jobs in reno nv

Director, Member Advocate Center

Account Representative – BioPharma

Sales Rep – BioPharma

Administrative Coordinator - Accounting

WAREHOUSE MANAGER

Entry-Level Office Assistant

Unpacking and Organization Specialist

Promotional Specialist - Bacardi - Reno

Human Resources Generalist

Data Center Logistics Associate L1

Case Administrator/Courtroom Deputy

Courier - Reno, NV

Logistics Coordinator - West Center

Housing Specialist

Promotional Specialist - Bacardi - Sparks

Receptionist - Title

Project Manager, Operations

Operations Manager

Logistics Coordinator - West Center

Medical Support Assistant

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