Top 944 Client services lead Jobs in Rhode Island

Manager Client Implementation
Blue Cross and Blue Shield of RI Careers —Providence, RI
- $102,300 - $163,700 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Loan repayment program
- Dental insurance
Senior Accountant
Sinel, Wilfand & Vinci, CPA's Inc. —Warwick, RI
- $80,000 - $110,000 a year
- Full-time
- CPA
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Woonsocket, RI
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Cranston, RI
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst - Drive Excellence in an ABA Center!
Autism Care Partners —Pawtucket, RI
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA) - Center Based
Autism Care Partners —Warwick, RI
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Property Manager / Community Association Manager (HOA / Condo Associations)
Apex Management Group —Warwick, RI
- $60,000 - $72,000 a year
- Part-time
- Spanish
- English
- Mid-level
- Paid time off
- Referral program
Quick Apply
BCBA/ Behavioral Analyst/Clinical Director Assistant Sign on Bonus $5,000
Success On The Spectrum —Lincoln, RI
- $85,000 - $90,000 a year
- 8 hour shift
- Background check
- CPR Certification
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Design Build Sales Consultant
RI Kitchen & Bath —Warwick, RI
- $70,000 - $200,000 a year
- Full-time
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
Quick Apply
Senior Property Field Technician
Compass Management —Newport, RI
- $28 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
Quick Apply
3d
Clinical Assessor (BCBA)
Autism Learning Partners —Providence, RI
- $85,000 - $100,000 a year
- 8 hour shift
- Current TB test
- Clinic experience
- Mid-level
- Continuing education credits
- Disability insurance
Quick Apply
Outside Sales Representative
Viking Distribution —East Providence, RI
- Full-time
- Construction site
- 5 years
- Mid-level
- Health insurance
- 401(k)
Quick Apply
8d
Lead CNA- Home Care
Home Instead of Rhode Island —Warwick, RI
- $24 - $25 an hour
- 12 hour shift
- CPR Certification
- Vital signs
- BLS Certification
- Paid training
- Mileage reimbursement
Quick Apply
Support Engineer Level 3
Vertikal6 —Warwick, RI
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
10d
Outside Sales Rep
Hurder Millwork —Lincoln, RI
- $54,493.39 - $100,000.00 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Sales
- Fuel card
- Health savings account
Quick Apply
Commercial Janitorial Operations Supervisor
Martins Maintenance, Inc. —East Providence, RI
- $55,000 - $75,000 a year
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
BCBA/Board Certified Behavior Analyst (Part time)
Family Behavior Solutions, Inc. —Portsmouth, RI
- $60 - $68 an hour
- Part-time
- Hybrid work
- Management
- Clinic experience
- Mid-level
- Work from home
- Flexible schedule
Quick Apply
Behavior Technician (BT) / Registered Behavior Technician (RBT)
Bierman Autism Centers —Lincoln, RI
- $18.50 - $22.00 an hour
- Full-time
- Background check
- No experience needed
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Clinician, Co-Occurring Disorders
Amos House —Providence, RI
- Part-time
- Background check
- LMFT
- Spanish
- Health insurance
- Dental insurance
Quick Apply
4d
Substation Senior Civil/Structural Engineer
Leidos —Providence, RI
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Bachelor of Science

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Manager Client Implementation

Blue Cross and Blue Shield of RI Careers -
Providence, RI

Apply Now

Job Details

Full-time
$102,300 - $163,700 a year

Benefits

Loan repayment program
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Optimizing workflow processes
Customer communication
Staff supervision
Resource allocation (project management tasks)
Team leadership
Health insurance policy knowledge
Business consulting
Managing clients in a customer support role
Industry trends
Leading team collaboration initiatives
Process improvement planning
Health insurance management

Full Job Description

Pay Range:

$102,300.00 - $163,700.00

Please email [email protected] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people.

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self.
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.

We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

Why this job matters:

Manage the daily work of the Client Implementation team to ensure adherence to quality standards, deadlines, and proper procedures. Oversee the implementation and renewal of custom accounts inclusive of specialized benefits, various enrollment files/methods and vendor files/extracts. S upervise the activities of multiple on-going implementations, daily client interaction and communication, timeline and critical task management with coordination across multiple groups and resources. Participate in strategic, operational and transformational activities and proactively assess, validate and communicate customer needs. Provide oversight and communications to and from the Client Implementation team as well as the broader organization to ensure customer satisfaction with products and services. Accountabilities also include resolution of client related issues and transparency of such issues within the organization.

What you will do:

Lead Client Implementation team dedicated to Large Group business with a focus on complex and self-funded clients. Provide direction and guidance to staff. Set goals, review and evaluate work, and prepare performance reviews.
Ensure team prepares and utilizes project plans for all implementations to certify that all tasks are documented and executed in support of accurate and timely onboarding/renewals.
Ensure team has thorough understanding of enrollment processes to support implementation of client 834 files from initiation through testing/production as well as CSV completion and processing.
Review and understand BCBSRI/NTT contract relative to enrollment activities performed by the Client Implementation Team. Ensure activities are supported by the contract or recommend contract modifications to support the best client experience.
Responsible for effectively communicating with all internal stakeholders, clients, consultants and third-party vendors including but not limited to regular implementation status meetings as outlined in the documented project plans.
Maintain logs of client work to ensure equitable allocation of work and progress of projects relative to 834 files and client implementations.
Document and maintain policies and procedures relative to the implementation and renewal of large fully insured and self-funded clients.
Leverage internal portfolio and operational knowledge in the pre-sales phase to support clients in determining the best solution to meet their internal business objectives. This may include internal and external feasibility assessments and presentation of technical solution options to meet customer expectations.
Provide direction and guidance to staff to promote employee development. Provide educational opportunities relative to self-funded concepts such as stop loss insurance, underwriting principles, reporting and vendor integration. Review and evaluate work and prepare performance reviews.
Perform other duties as assigned.

What you need to succeed:

A combination of education and related experience

Five to seven years of experience in healthcare operations with focus on servicing self-funded clients
Three to five years of experience in a management or supervisory capacity
Exceptional consulting skills and customer service savviness
Excellent written and verbal business communication and presentation skills
Ability to interface with internal and external business customers and effectively manage meetings
Ability to influence, negotiate, and lead regardless of title or authority, and the ability to establish trust and credibility at the highest levels within the organization.
Ability to manage multiple priorities and resources in a dynamic environment across various departments, sites, and organize complex information
Strategic and decisive reasoning skills supported by sound business acumen and political savvy
Knowledge of national healthcare trends, regulatory environment and business strategies
Knowledge of self-funded insurance principles
Knowledge of administration for commercial products, benefits and services
Ability to effectively navigate ambiguous situations with limited direction
Ability to execute business process improvement techniques and strategies
Good problem solving and effective negotiation skills paired with excellent listening skills

The extras:

Previous client on-boarding experience

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

In-office : onsite 5 days per week
Hybrid: onsite 2-4 days per week
Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

The law requires an employer to post notices describing the Federal laws. Please visit www.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster.

Apply Now

Refine Your Search

client services lead jobs in rhode island

Manager Client Implementation

Senior Accountant

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

Board Certified Behavior Analyst - Drive Excellence in an ABA Center!

Board Certified Behavior Analyst (BCBA) - Center Based

Property Manager / Community Association Manager (HOA / Condo Associations)

BCBA/ Behavioral Analyst/Clinical Director Assistant Sign on Bonus $5,000

Design Build Sales Consultant

Senior Property Field Technician

Clinical Assessor (BCBA)

Outside Sales Representative

Lead CNA- Home Care

Support Engineer Level 3

Outside Sales Rep

Commercial Janitorial Operations Supervisor

BCBA/Board Certified Behavior Analyst (Part time)

Behavior Technician (BT) / Registered Behavior Technician (RBT)

Clinician, Co-Occurring Disorders

Substation Senior Civil/Structural Engineer

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