Top 116 Helpdesk technician Jobs in Richardson, Tx

Network Operations Technician
Ntegrated —Dallas, TX
- $45,000 - $55,000 a year
- 8 hour shift
- Mid-level
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
Quick Apply
Help Desk Technician
BEAR Technologies Corporation —Plano, TX
- $25 - $30 an hour
- Full-time
- 5 years
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
5d
IT Service Desk Technician I
GardaWorld Security Services U.S. —Addison, TX
- $25 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
1d
Service Desk Technician (Help Desk)
Smart AutoCare —Richardson, TX
- Microsoft Outlook
- Computer Science
- Bachelor of Science
Quick Apply
1d
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
Quick Apply
4d
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
Quick Apply
5d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
IT SUPPORT TECHNICIAN
Joeris General Contractors LLC —Dallas, TX
- Full-time
- Office
- Analysis skills
- Bachelor's degree
2d
Technician, Help Desk (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
Desktop Support Technician
AmTrust Financial Services, Inc. —Dallas, TX
- Overtime
- Mid-level
- Children
- Travel
- Health insurance
- Dental insurance
2d
Global Service Desk Specialist II
Teladoc Health —Lewisville, TX
- $30 - $31 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid time off
6d
PT - Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office
IT Help Desk Support II Plano, Texas, United States
TCP Software —Plano, TX
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Technician Support
FAIRMONT —Dallas, TX
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Technician (Tier 2)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
11d
Technical Support Representative (Residential Electrical Support)
HomePro —Carrollton, TX
- $25 - $30 an hour
- Full-time
- Residential
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- Paid holidays
PT Computer Analyst, Tier 1
DALLAS THEOLOGICAL SEMINARY —Dallas, TX
- $18.26 an hour
- Part-time
- Classroom
- Mid-level
- Office

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helpdesk technician jobs near richardson, tx

Network Operations Technician

Ntegrated -
Dallas, TX

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Retirement plan

Qualifications

Customer communication
Interpersonal skills
High school diploma or GED
Attention to detail
Problem-solving
Time management

Full Job Description

Ntegrated is currently looking for a Network Operations Technician for their NOC (Network Operations Center). This NOC Technician will support Ntegrated’s customer base through daily proactive monitoring of voice and data systems and run point for first tier problem resolution for down nodes and/or circuits. This role will be in person located in the NOC.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Reporting Relationships: The Network Operations Technician reports to the NOC Manager.

Schedule:

· 8-hour shift

· 7:00 am to 4:00 pm

· Monday to Friday

· On call

Primary Responsibilities:

· Provides operations, call center support of network through monitoring and problem resolution for all network (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.

· Conducts problem identification, diagnosis, and resolution of problems.

· Perform job tasks using various standard tools, ticketing system and monitoring console. Ownership of the problem till proper closure is critical to the job role. Work the issue providing the best customer experience - remaining involved through the resolution process.

· Desire to assist customers with a variety of network (data), voice and service-related issues in a fast-paced, independent, telephone-based service environment with an emphasis on quality. Able to demonstrate a high level of patience with customers of a wide range of technical levels.

· Provides support for the escalation and communication of status to management and other internal customers.

· Time management skills needed to satisfy the requirements of the customer while controlling the length of calls to other providers.

· Able to configure and manage basic routers/switches (i.e., Cisco, Fortinet, Velocloud, and 4G/5G devices). Troubleshoots, maintains integrity, and configures network components along with implementing enhancements to improve reliability and performance.

· Participate in on-call rotation.

Skills Required:

· Great attitude and want to work – proactively! Demonstrated past success in working part of a team.

· Must possess a sense of urgency, be self-motivated and have the experience/ability to work in a fast-paced environment. Attention to detail is critically important!

· Must have verbal and written communication skills, problem solving skills and customer service FIRST!

Technical Skills:

· Understand the basics of networking fundamentals (hub, switch, router), types of networks, physical media used, internet protocols and Layer2/3 switching and routing.

· Understand each layer of the OSI model.

· Candidates must have previous experience providing some level of network operations in an enterprise environment.

· CompTIA Network+ / Security+ certification is recommended!

· CCENT (or CCNA) is a big plus!

Education:

· High school or equivalent (Preferred)

Experience:

· Customer Service: 1 year (Preferred)

· Help Desk: 1 year (Preferred)

License/Certification:

· Other IT Certification (Preferred)

Benefits:

· 401(k) (includes company match)

· Dental insurance

· Vision insurance

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Professional development assistance

Supplemental pay types:

· Bonus pay

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in richardson, tx

Network Operations Technician

Help Desk Technician

IT Service Desk Technician I

Service Desk Technician (Help Desk)

IT Helpdesk Support

IT Technician (Tier 1)

Level 1 Help Desk Technician

After-Hours IT Support Desk Technician

Tier 1, IT Help Desk Support

IT SUPPORT TECHNICIAN

Technician, Help Desk (226 Days)

LAN Support Technician II

Desktop Support Technician

Global Service Desk Specialist II

PT - Computer Analyst, Tier 1

IT Help Desk Support II Plano, Texas, United States

IT Technician Support

IT Technician (Tier 2)

Technical Support Representative (Residential Electrical Support)

PT Computer Analyst, Tier 1

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