Top 2 Desktop support technician Jobs in Rifle, Co

IT Help Desk Technician
Grand River Health Main Campus —Rifle, CO
- $20.43 - $29.76 an hour
- Weekends as needed
- Computer science
- Computer Science
- Hospital
- Employee assistance program
Quick Apply
Help Desk Technician
BlueKey IT Services —Glenwood Springs, CO
- $18 an hour
- Full-time
- Background check
- Google Workspace
- Pass drug screening
- Health insurance
- Paid time off
Quick Apply
5d

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IT Help Desk Technician
Grand River Health Main Campus —Rifle, CO
Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
$20.43 - $29.76 an hour
Quick Apply
Help Desk Technician
BlueKey IT Services —Glenwood Springs, CO
This is a customer-facing, entry-level role focused on providing basic technical support, answering incoming phone calls, managing help desk tickets,…
$18 an hour
Quick Apply
5d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

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IT Help Desk Technician

Grand River Health Main Campus
Rifle, CO

Quick Apply

Job Details

Per diem
$20.43 - $29.76 an hour

Benefits

Employee assistance program

Qualifications

Desktop computer repair
Endpoint Security
Customer records maintenance
Computer science
Email customer support
Computer Science
IT user and group management
Associate's degree in computer science
In-person customer service
Moving
Hardware maintenance
Operating system updates
Incident Escalation
Software installation
Patch management
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Computer management
Remote access software
Malware removal support
Desktop applications
Technical customer support for office equipment
Application Maintenance
Technical support via email
Desktop administration
Equipment inventory management
Associate's degree
Hardware diagnostics
Escalation handling

Full Job Description

IT Help Desk

PRN, Days
Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
Documents help desk problem solving processes and activities in ticket.
Performs post-resolution follow-ups.
Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
Install desktop software applications as needed.
Create or maintain desktop Image.
Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.
Prioritizes and escalates problems to the appropriate technician as necessary.

Who We’re Looking For

Associate’s degree in computer science or related field preferred.
0–2 years of professional experience in a similar role preferred.
Experience in the healthcare industry is preferred.
Familiarity with Windows and MAC operating systems.
Some application support experience, including virus protection and remediation of infected workstations, preferred.
Hardware troubleshooting experience preferred.
On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

What We Offer

Our total rewards package includes

Pay Range: $20.43 - $29.76/hour (based on experience)
Shift Differentials: $2–$4/hour for nights and weekends
PRN Differential: 10% differential in addition to base rate salary
Perks: Flexible scheduling, employee assistance program, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?
As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered care over financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:
To improve the health and well-being of the communities we serve.

OUR VISION:
To be our communities’ first choice in quality healthcare.

Quick Apply

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