Top 59 It help desk Jobs in Rio Rancho, Nm

IT Support Tech 1
University of New Mexico —Albuquerque, NM
- $19.00 - $24.77 an hour
- Full-time
- Hybrid work
- Background check
- High school diploma or GED
- University
- Health insurance
- Dental insurance
Tier 2 Service Desk Technician
Peraton —Albuquerque, NM
- $66,000 - $106,000 a year
- Bachelor of Science
- Office
- Windows
- Health savings account
- Paid holidays
Senior IT Support Technician (NMDOJ #1025)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
IT Support Tech 3
University of New Mexico —Albuquerque, NM
- $22.16 - $29.70 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only
UNITY BPO —Albuquerque, NM
- $14.00 - $16.50 an hour
- Weekends as needed
- Remote
- Computer literacy
- No high school diploma
- High school diploma or GED
Quick Apply
Technical Analyst 1
University of New Mexico —Albuquerque, NM
- $4,073.34 - $4,333.34 a month
- Full-time
- Hybrid work
- Background check
- HIPAA
- Windows
- Health insurance
- Dental insurance
IT Technical Support Technician II
New Mexico Mutual Casualty Company —Albuquerque, NM
- From $60,000 a year
- Full-time
- Computer Science
- Inventory management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Albuquerque, NM
- $21 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
2d
In-Home Sales & Tech Support (Full-Time)
Asurion Insurance Services —Albuquerque, NM
- $19 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Senior IT Support Technician (NMED #10118385)
State of New Mexico —Albuquerque, NM
- $27.37 - $41.06 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
12d
Help Desk Tech
Galactic Network Integrators, INC —Kirtland AFB, NM
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
IT Operations Specialist
CACI —Albuquerque, NM
- $58,500 - $122,800 a year
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
13d
Technical Support Specialist
Lovelace Biomedical Research Institute —Albuquerque, NM
- Full-time
- Laboratory
- Mid-level
- Office
Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
Quick Apply
Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Windows
- High school diploma or GED
IT Technician I
Goodwill Industries of New Mexico —Albuquerque, NM
- From $18.50 an hour
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Service Desk Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Hybrid work
- High school diploma or GED
- Typing
- Associate's degree
10d
Integrated Technology Services Technician
Rio Rancho Public Schools —Rio Rancho, NM
- $52,621 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
10d
Senior IT Support Specialist
RS21 —Albuquerque, NM
- $75,000 - $100,000 a year
- Full-time
- Google Workspace
- Computer science
- 6 years
Quick Apply
Applications Support Specialist
Lovelace Biomedical Research Institute —Albuquerque, NM
- Full-time
- Laboratory
- Mid-level
- Office

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IT Support Tech 1

University of New Mexico -
Albuquerque, NM

Apply Now

Job Details

Full-time
$19.00 - $24.77 an hour

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance

Qualifications

High school diploma or GED

Full Job Description

IT Support Tech 1

Requisition ID

req37259

Working Title

IT Support Tech 1

Position Grade

Position Summary

The UNM IT Service Desk plays a vital role in providing high-quality customer service and support to the University of New Mexico community, including students, staff, faculty, retirees, and affiliates. This entry-level position is designed for individuals looking to start their career in IT support, with a primary focus on phone-based assistance and self-service support.

UNM IT is a critical area that maintains operations during some periods of University closures such as winter break, inclement weather days, and other unexpected closures.

Key Responsibilities:

Serve as the initial point of contact for IT Service Desk inquiries, handling phone, self-service, and in-person support requests.
Assist in the resolution of complex issues and escalate concerns as necessary, ensuring efficient and timely solutions.
Participate in IT Service Desk projects aimed at enhancing support processes and improving service delivery.
Support the functionality and administration of IT Service Management (ITSM) tools, including user training and troubleshooting.
Collaborate with IT teams to ensure seamless coordination of IT services and provide expert support within the Service Desk.
Work as part of a team of Subject Matter Experts (SMEs) responsible for Tier 2 support, including advanced troubleshooting, customer support testing, and knowledge development.
Contribute to internal training efforts and assist with the creation of resources that enhance the effectiveness of the Service Desk.

See the Position Description for additional information.

Conditions of Employment

Specialty licensure/certification may be required, as specified by the department.
Successful candidate may be subject to a criminal background check prior to starting work.

Minimum Qualifications

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications

Experience delivering exceptional customer service in a technical support or service desk environment.
Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, ServiceNow, or similar.
Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
Experience collaborating with technical teams to resolve issues and improve service delivery.
ITIL or HDI certification (or equivalent experience) preferred.
Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.

Additional Requirements

Applications need to include a complete professional work history with dates and hours worked.

Campus

Main - Albuquerque, NM

Department

IT Customer Service (319A)

Employment Type

Staff

Staff Type

Regular - Full-Time

Term End Date

Status

Non-Exempt

Pay

Hourly: 19.00 - $24.77

Benefits Eligible

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement

As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required

Yes

For Best Consideration Date

7/30/2026

Eligible for Hiring Incentive

Eligible for Remote Work

Yes

Eligible for Remote Work Statement

This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.

Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

Apply Now

Refine Your Search

it help desk jobs in rio rancho, nm

IT Support Tech 1

Tier 2 Service Desk Technician

Senior IT Support Technician (NMDOJ #1025)

IT Support Tech 3

Technical Desk Analyst, WEEKENDS + Weekdays Remote - NM, TX, AZ only

Technical Analyst 1

IT Technical Support Technician II

In-Home Sales & Tech Support (Part Time)

In-Home Sales & Tech Support (Full-Time)

Senior IT Support Technician (NMED #10118385)

Help Desk Tech

IT Operations Specialist

Technical Support Specialist

Service Desk Analyst (Technical or Patient Support)

Windows Desktop Support Technician

IT Technician I

Service Desk Technician

Integrated Technology Services Technician

Senior IT Support Specialist

Applications Support Specialist

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