Top 3819 Customer success Jobs in Riverside, Ca

Customer Service Representative
Wastebuilt Environmental Solutions, LLC —Jurupa Valley, CA
- $31.00 - $33.86 an hour
- Full-time
- Spanish
- Basic math
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
7d
Senior Customer Success Manager
Karbon —Ontario, CA
- $85,000 - $97,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Operations Representative
Monster Energy —Riverside, CA
- $17 - $23 an hour
- Mid-level
- Bachelor's degree
- 1 year
Quick Apply
Customer Success Specialist - Canada
ADB Safegate —Ontario, CA
- Mid-level
- High school diploma or GED
- 2 years
7d
Corporate Services Clerk
Monster Energy —Riverside, CA
- $17 - $23 an hour
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply
3d
Customer Success (Full-Time/Part-Time)
On Trac Garage Door Company —San Bernardino, CA
- Part-time
- Entry level
- Paid holidays
- Health insurance
Patient Representative
Riverside Medical Clinic —Eastvale, CA
- $23.00 - $33.18 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Clinic
14d
Customer Service Representative
Esri —Redlands, CA
- $19.10 - $33.00 an hour
- Research
- High school diploma or GED
- Bachelor's degree
- Opportunities for advancement
Admission Coordinator
BRISTOL HOSPICE - INLAND EMPIRE LLC —Riverside, CA
- $23 - $26 an hour
- Full-time
- 18 years or older
- Mid-level
- Office
- Mileage reimbursement
- Health savings account
Quick Apply
20h
UCR Bookstore Temp Position
Barnes & Noble Education, Inc. —Riverside, CA
- $17 an hour
- Temporary
- 18 years or older
- Basic math
- Sanitation
- COVID-19 protective measures
- Commuter assistance
Customer Success Manager
Kastle Systems —Yorba Linda, CA
- Clean driving record
- Pass drug screening
- Mid-level
Inventory Coordinator Temp
Monster Energy —Riverside, CA
- $21 - $23 an hour
- Temporary
- Computer literacy
- Research
- Bachelor's degree
Quick Apply
Team Member
Nothing Bundt Cakes —Riverside, CA
- $20 an hour
- Weekends as needed
- 18 years or older
- Basic math
- No experience needed
Patient Service Representative III
University of California, Riverside —Riverside, CA
- $61,282.80 - $87,821.28 a year
- Overtime
- HIPAA
- Mid-level
- 3 years
- Health insurance
- Dental insurance
RCC Bookstore Temp Position
Barnes & Noble Education, Inc. —Riverside, CA
- $17 an hour
- Temporary
- 18 years or older
- Basic math
- Sanitation
- COVID-19 protective measures
- Commuter assistance
5d
Sales Engineer
BLNCD Engineering —Chino, CA
- $70,000 - $100,000 a year
- Full-time
- Remote
- Azure
- Data analysis skills
- Mid-level
- 401(k)
- Work from home
Quick Apply
3h
Verizon Brand Associate
Confidential —Riverside, CA
- $55,000 - $60,000 a year
- Full-time
- Background check
- High school diploma or GED
- In-person
Quick Apply
2d
Operations Office Accountant (Bilingual Spanish/English)
Founders Fence —Lake Elsinore, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Commercial Used Truck Sales Manager
TCI Transportation —Fontana, CA
- $80,000 - $115,000 a year
- 5 years
- Merchandising
- CDL
- Paid holidays
- Health insurance
Quick Apply
9d
Hotel Director of Sales
Corona —Corona, CA
- $70,000 - $80,000 a year
- Full-time
- Marketing
- Hotel
- Analysis skills
- Paid time off
- Employee discount
Quick Apply

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Customer Service Representative

Wastebuilt Environmental Solutions, LLC -
Jurupa Valley, CA

Quick Apply

Job Details

Full-time
$31.00 - $33.86 an hour
7 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Adoption assistance
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Computer operation
Basic math
ERP systems
English
High school diploma or GED
Sales management systems proficiency
CRM system proficiency
Productivity software

Full Job Description

Job Description:

Job Summary:

Wastequip is seeking a Customer Service Representative (CSR) to support the Wastebuilt division within a contact center environment. This role is responsible for delivering high-quality customer support through inbound and outbound communication, while managing orders, quotes, and issue resolutions.

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and professional service while meeting defined performance standards. Success in this role requires strong communication skills, attention to detail, and the ability to perform in a metric-driven, high-volume environment.

Hourly Range: $31.00 - $33.86

Key Responsibilities:

Customer Communication

Handle high-volume inbound and outbound phone calls and emails daily
Serve as the primary contact for customer inquiries related to:
- Sales, pricing and quotes
- Order placement and status
- Product support
- Warranty claims
- Issue resolution
Provide clear, accurate, and professional communication at all times
Proactively follow up with customers to ensure complete resolution of requests

Order Management & Support

Process customer orders accurately and efficiently within ERP/CRM systems

Maintain and update order records, including changes and scheduling adjustments
Coordinate with internal teams (sales, operations, transportation, and accounting)
Provide accurate freight quotes and delivery timelines

Issue Resolution

Investigate and resolve customer issues by:
- Reviewing prior interactions
- Researching system data
- Coordinating with internal departments
Identify root causes and implement corrective actions
Document all interactions and resolutions within Salesforce

Sales & Revenue Growth Responsibilities

Actively identify and pursue opportunities to increase parts and service sales within existing customer accounts
Promote additional products and services during customer interactions, including calls and email communication
Partner with Sales Representatives to support upselling and cross-selling efforts
Leverage product knowledge to recommend solutions that meet customer needs while driving revenue
Follow up on open quotes and opportunities to improve conversion rates
Maintain awareness of customer buying patterns and proactively engage to grow account volume

Quoting & Sales Support

Develop and deliver timely and accurate quotations aligned with sales strategy
Partner with Sales Representatives to support customer opportunities
Assist in managing customer accounts, including credit holds and account status

Contact Center Performance Expectations:

Call Handling & Availability

Manage both inbound and outbound call volume
Maintain a minimum 90% First Pass Resolution Rate
Be logged into the phone system a minimum of 32 hours per week, adjusted for breaks and approved activities
Maintain consistent phone availability during scheduled shifts

Email & Response Time Standards

Respond to all customer emails and electronic inquiries within 2 hours or less during business hours
Ensure responses are accurate, complete, and professional
Actively manage shared inboxes to meet response time expectations

Performance Metrics (KPIs)

First Pass Answer Rate:

Phone System Availability:

32 hours/week
2 hours
Order & Quote Accuracy: High level of precision with minimal errors
Customer Satisfaction: Based on feedback and service quality
Documentation Compliance: All interactions recorded in Salesforce

Work Environment Expectations

Operate in a structured, metric-driven contact center
Manage simultaneous phone and email workloads efficiently
Maintain productivity in a high-volume environment
Collaborate effectively with cross-functional teams
Demonstrate accountability for individual and team performance

Requirements:

Education & Experience

High school diploma or equivalent required
Associate degree preferred
2–3 years of customer service or inside sales experience strongly preferred
Experience in a call center or high-volume support environment preferred
Experience with ERP systems and CRM platforms (Salesforce preferred)

Skills & Abilities

Strong verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and accuracy
Strong problem-solving and critical thinking skills
Proficiency with Microsoft Office and computer systems
Ability to perform basic math calculations
Ability to work independently and within a team

Additional Expectations

Ability to work in a shared office/contact center environment
Must be fluent in English (Spanish is a plus)

Preferred Experience

Background in waste, trucking, or heavy equipment industries
Experience supporting parts and service operations

Core Behaviors

Detail Oriented – Ensures accuracy in all work
Customer Focused – Dedicated to delivering excellent service
Accountable – Meets performance standards consistently

Team Player – Works collaboratively across departments

Company Benefits:

2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

Prescription (Rx) Insurance
Health Savings Account (HSA)
2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
Vision Insurance
Flexible Spending Accounts (FSA’s)
Health Care FSA
Dependent Care FSA
Company Paid Base Life Insurance
Company Paid Accident, Death & Dismemberment Insurance
Company Paid Business Travel Accident Insurance
Company Paid Disability Insurance
Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

Employee Assistance Program (EAP)
Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
401(K) Retirement Plan with 50% Company Match
Voluntary Pet Insurance
Vacation and Personal/Sick Time
Paid Grandparent Leave
Paid Bonding Leave
Adoption Assistance
Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.

Quick Apply

Refine Your Search

customer success jobs in riverside, ca

Customer Service Representative

Senior Customer Success Manager

Customer Operations Representative

Customer Success Specialist - Canada

Corporate Services Clerk

Customer Success (Full-Time/Part-Time)

Patient Representative

Customer Service Representative

Admission Coordinator

UCR Bookstore Temp Position

Customer Success Manager

Inventory Coordinator Temp

Team Member

Patient Service Representative III

RCC Bookstore Temp Position

Sales Engineer

Verizon Brand Associate

Operations Office Accountant (Bilingual Spanish/English)

Commercial Used Truck Sales Manager

Hotel Director of Sales

I want to receive the latest job alert for customer success in riverside, ca

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