Top 671 Customer service representative Jobs in Robinson Township, Pa

Pharmacy Customer Care Associate
Grane Rx —Pittsburgh, PA
- Full-time
- Word processing
- English
- High school diploma or GED
Patient Support Specialist
ConnectiveRx —Pittsburgh, PA
- $15.26 - $19.00 an hour
- Full-time
- Spanish
- Writing skills
- English
- Paid holidays
- Disability insurance
Appointment Coordinator
Ron Lewis Chrysler Dodge Jeep Ram Fiat Cranberry —Cranberry Township, PA
- $17 - $19 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
Call Center Specialist | Hiring Now | Onsite- Pittsburgh
Blink Health —Pittsburgh, PA
- Full-time
- HIPAA
- Research
- High school diploma or GED
- Free parking
- Commuter assistance
Quick Apply
Primary Contact Center Representative (Call Center)
F.N.B. Corp. —Pittsburgh, PA
- Weekends as needed
- Microsoft Word
- Computer literacy
- High school diploma or GED
Remote Healthcare Customer Service Representative
TalentLNX —Pittsburgh, PA
- $23.50 - $30.50 an hour
- Full-time
- Remote
- Background check
- Microsoft Excel
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
10d
Call Center Representative - Moon Township, PA (Hybrid)
Clearview Federal Credit Union —Moon Township, PA
- From $19 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Computer skills
Quick Apply
Healthcare Benefits Representative
ibex Limited —Pittsburgh, PA
- Overtime
- Remote
- 18 years or older
- Computer literacy
- HIPAA
- Paid training
- Health insurance
Patient Advocate
Simple Staffing —Crafton, PA
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply
1d
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Customer Support Specialist, Part-Time - Weekend Availability Required
Skylight —Pittsburgh, PA
- $20 an hour
- Part-time
- Remote
- Office
- Agile
- Communication skills
Quick Apply
Contact Center Specialist (Sports Medicine)
UPMC —Pittsburgh, PA
- $19.80 - $30.40 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
Outbound Survey Representative
Five Star Call Centers —Pittsburgh, PA
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
12d
SR CUSTOMER SERVICE REP - CHESWICK, PA
Packaging Corporation of America —Cheswick, PA
- $60,000 - $75,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
2d
Enrollment Specialist I
UPMC —Pittsburgh, PA
- $19.47 - $30.40 an hour
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Customer Service Representative
Laurel Linen Service, Inc. —Pittsburgh, PA
- From $20.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - Technical
Disabled Veteran Solutions —Coraopolis, PA
- From $18.92 a week
- Extended hours
- Remote
- Background check
- Computer literacy
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Representative - Part-Time
United Airlines —Pittsburgh, PA
- $19.64 an hour
- 8 hour shift
- Background check
- 18 years or older
- Ability to walk for extended periods
- Profit sharing
- Paid holidays
4d
Part Time Temp Customer Service Representative
Automated Health Systems —Pittsburgh, PA
- $15 an hour
- Temporary
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
12d
Customer Support Hero 2026
Witt Pest Management —Pittsburgh, PA
- From $20 an hour
- Full-time
- Background check
- Administrative experience
- Organizational skills
- Paid training
- Disability insurance
Quick Apply

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Pharmacy Customer Care Associate

Grane Rx -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Pharmacy Information Systems (PIS)
Medical software
Phone communication
Word processing
Spreadsheets
English
High school diploma or GED
Customer support
Technical Proficiency

Full Job Description

Overview:

Customer Care Associate

RIDC Park - Pittsburgh, Pa

POSITION SUMMARY

The Customer Care Associate position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

KEY RELATIONSHIPS

The Customer Care Associate reports directly to the Director of Pharmacy Services. This position works with customer service, order entry technicians, and pharmacists. This position works with team members and management in Pharmacy Operations, Medical Records, Consultant Pharmacists, Consultant Nurses, Billing, Inventory, and Logistics. This position also works with the PACE Center staff, LTC facility staff, nurses and practitioners.

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

(With minimal supervision)

Triage queues -assign to appropriate folder after making sure all pertinent information is contained on document
Utilize Customer relationship management (CRM) tools to triage and respond to customer inquiries and needs.
Effectively manage incoming calls from internal and external customers, triage issues/questions and direct to appropriate areas if unable to resolve/answer. Spends 85% of shift available to take call.
Make outbound calls to PACE Centers, LTC Facilities, courier service, logistics companies and back up pharmacies as needed and as requested by pharmacist(s) or management team.
Organize work flow to meet internal and external needs – calls and STATs come first.
Run no refill report as assigned on Monthly Calendar to request renewal prescriptions from centers.
Identify and escalate priority issues to Pharmacist-in-Charge and/or appropriate department manager(s). Examples: cycle box delivered to incorrect member(s), pain medication not delivered and facility upset and emergency verbal requests, etc.
Track deliveries through vendor portals, via phone, or other methods of communication. Relay this information to key stakeholders, including pharmacy, facility, and center management.
Review and follow up on owe book (meds that are not in stock and being ordered).
Make member status changes in pharmacy systems by changing dispense type and nursing station. (Transfer member from home to skilled nursing center and transfer from skilled nursing center back to member’s home.)
Document all call information that requires action by team member – record details of actions taken and any additional comments or complaints made by caller.
Remain calm and professional when faced with emotional or frustrated customers.
Follow procedures, guidelines/SOPs to ensure compliance is maintained.
Competent in software systems that include SalesForce, FrameworkLTC, FrameworkECM, Omnicell, and Automated Packaging System.
Additional duties as assigned by manager

Qualifications:

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

6 months pharmacy or medical experience preferred.
High School Diploma or equivalent required.

Customer orientation and ability to adapt/respond to different types of calls.
Proven customer support experience – passion for excellence with respect to treating and caring for customers.
Strong attention to details – interested in preventing errors and solving problems.
Strong phone contact handling and active listening skills.
Strong work ethic and team player mindset.
Experience using word processing, spreadsheet, database, internet and e-mail, pharmacy information systems required.

ADDITIONAL SKILLS AND REQUIREMENTS

Ability to read, write, speak and comprehend English.
Ability to use good judgment.
Ability to work in a fast paced, challenging and technical environment.
Ability to work with teams.
Active listening skills.
Attention to detail and accuracy.
Attention to detail and completion of all workflow steps.
Customer service orientation.
Excellent communication skills – verbal and written.
High energy level.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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Refine Your Search

customer service representative jobs in robinson township, pa

Pharmacy Customer Care Associate

Patient Support Specialist

Appointment Coordinator

Call Center Specialist | Hiring Now | Onsite- Pittsburgh

Primary Contact Center Representative (Call Center)

Remote Healthcare Customer Service Representative

Call Center Representative - Moon Township, PA (Hybrid)

Healthcare Benefits Representative

Patient Advocate

Client Support Representative I (Product Support Representative I) -REMOTE

Customer Support Specialist, Part-Time - Weekend Availability Required

Contact Center Specialist (Sports Medicine)

Outbound Survey Representative

SR CUSTOMER SERVICE REP - CHESWICK, PA

Enrollment Specialist I

Customer Service Representative

Customer Service Representative - Technical

Customer Service Representative - Part-Time

Part Time Temp Customer Service Representative

Customer Support Hero 2026

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