Top 614 Guest experience manager Jobs in Rochester, Ny

Hotel General Manager
Indus Hospitality Group, Inc —Brockport, NY
- $62,353.20 - $75,000.00 a year
- Sales
- Mid-level
- 3 years
Quick Apply
6d
General Manager - Woodcliff Hotel & Spa
Schulte Companies —Fairport, NY
- $130,000 a year
- Background check
- Sales
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Hotel General Manager
GF Hotels and Resorts —Rochester, NY
- $120,000 - $150,000 a year
- 5 years
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Assistant Hotel General Manager
AC Element Hotel by Marriott Rochester, NY at City Gate —Rochester, NY
- From $70,000 a year
- Hotel
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant General Manager
Holiday Inn Rochester —Rochester, NY
- $62,000 - $70,000 a year
- Full-time
- Inventory management
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d
Hotel Operations Manager - Front Office
AC Element Hotel by Marriott Rochester, NY at City Gate —Rochester, NY
- From $63,000 a year
- Hotel
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
3d
Assistant Hotel General Manager
GF Hotels and Resorts —Rochester, NY
- $70,000 - $80,000 a year
- Mid-level
- 3 years
- Hotel
- Health insurance
- Paid time off
Quick Apply
Service Manager
Garber Honda —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Service Manager
Acura of Rochester —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
General Manager
Ulta Beauty, Inc. —Webster, NY
- $79,040 - $107,640 a year
- Weekends as needed
- Merchandising
- Data analysis skills
- Bachelor's degree
- Dental insurance
- Paid time off
Service Manager
Porsche Audi Rochester —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Service Manager
Volvo Cars Rochester —Rochester, NY
- From $150,000 a year
- Urgently hiring
- Clean driving record
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Restaurant Manager
Restaurant and Bar —Webster, NY
- $25 - $30 an hour
- 8 hour shift
- ServSafe
- Mid-level
- 3 years
Quick Apply
Case Manager
House of Mercy —Rochester, NY
- $21 - $23 an hour
- Full-time
- Spanish
- Google Workspace
- Addiction Medicine
- Health savings account
- Health insurance
Quick Apply
12d
Security Guard/Museum Host
George Eastman Museum —Rochester, NY
- From $18 an hour
- Email
- Microsoft Word
- CPR Certification
- No background check
- Health savings account
- Health insurance
Quick Apply
Kitchen Team - Village Bakery & Cafe - Hourly + Tips
Village Bakery & Cafe —Pittsford, NY
- $17 - $18 an hour
- Weekends as needed
- Bakery
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager- Tully's Rochester, NY
Tully's Good Times —Rochester, NY
- Up to $70,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health savings account
- Health insurance
Quick Apply
Team Lead
CAVA - Victor Crossing —Victor, NY
- $20 an hour
- Part-time
- Fast casual restaurant
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
General Manager
Chipotle —Rochester, NY
- $55,000 - $77,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
General Manager
Chipotle —Victor, NY
- $55,000 - $77,500 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance

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guest experience manager jobs near rochester, ny

Hotel General Manager

Indus Hospitality Group, Inc
Brockport, NY

Quick Apply

Job Details

$62,353.20 - $75,000.00 a year
6 days ago

Qualifications

Vendor relationship building

Full Job Description

Summary

The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation.

Essential Duties and Responsibilities

Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.
Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates.
Actively promote the hotel and company.
Assist with the development of sales strategies and action plans.
Develop and maintain positive business relationships with all guests, vendors and other external partners.
Conduct regular physical property inspections to ensure all standards of excellence are being met.
Answer inquiries pertaining to hotel policies and services.
Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations.
Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals.
Facilitate and maintain on-going communication and collaboration with all associates.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.
Maintain up to date records and files.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Ensure the cleanliness of all areas of the hotel.
Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.

Qualifications

Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
Physical Demands
The associate must be able to lift and/or move up to 25 pounds.

Work Environment

While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public.

Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.

We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.

Come grow with us at Indus Hospitality Group!

Quick Apply

Refine Your Search

guest experience manager jobs in rochester, ny

Hotel General Manager

General Manager - Woodcliff Hotel & Spa

Hotel General Manager

Assistant Hotel General Manager

Assistant General Manager

Hotel Operations Manager - Front Office

Assistant Hotel General Manager

Service Manager

Service Manager

General Manager

Service Manager

Service Manager

Restaurant Manager

Case Manager

Security Guard/Museum Host

Kitchen Team - Village Bakery & Cafe - Hourly + Tips

Restaurant Manager- Tully's Rochester, NY

Team Lead

General Manager

General Manager

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