Top 76 Lead technician Jobs in Rochester Ny

Field Product Specialist
Tenco Industries, Inc —Avon, NY
- $30 - $38 an hour
- Full-time
- Hybrid work
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Lead Maintenance Technician
National Property Management Associates Inc —Rochester, NY
- From $25 an hour
- Full-time
- Mid-level
- Residential
- Apartments
- Paid holidays
- Dental insurance
Quick Apply
Lead Maintenance Technician
National Property Management Associates Inc —Rochester, NY
- From $26 an hour
- Mid-level
- Residential
- Apartments
- Paid holidays
- Dental insurance
Quick Apply
Campground Maintenance Lead
Castle Park Community Management —Scottsville, NY
- From $27 an hour
- Weekends as needed
- Clean driving record
- Management
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Lead Maintenance Technician
National Property Management Associates Inc —Rochester, NY
- From $26 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Assistant Service Manager
Morgan Properties —Farmington, NY
- $25 - $28 an hour
- Full-time
- Mid-level
- Driver's License
- Travel
- Paid holidays
- Health insurance
Geothermal HVAC Apprentice --> Installer
ACES-Energy —Honeoye Falls, NY
- $18 - $27 an hour
- Full-time
- Construction site
- Residential
- Driver's License
- 401(k)
Quick Apply
Equipment Transporter
Unity Hospital of Rochester —Rochester, NY
- $17.25 - $19.89 an hour
- Full-time
- Hospital
- High school diploma or GED
- Entry level
Quick Apply
7d
Ophthalmic Tech Lead
University of Rochester —Rochester, NY
- $27.24 - $38.14 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Patient monitoring
Vehicle Utility Worker
WeDriveU —Rochester, NY
- $23 an hour
- Overtime
- Customer service
- 5 years
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
Lead Fire Alarms Technician
Rochester Institute of Technology —Rochester, NY
- $31.70 - $45.00 an hour
- Weekends as needed
- 6 years
- Driver's License
- University
- Wellness program
- Paid holidays
14d
Packaging Engineering Technician I
Unither Pharmaceuticals —Rochester, NY
- $66,000 - $76,000 a year
- ERP systems
- English
- Organizational skills
- Wellness program
- Health savings account
Technician
Sunbelt Rentals, Inc. —Rochester, NY
- $24.05 - $33.06 an hour
- Full-time
- Mechanic experience
- 5 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Field Operations Manager
Greenlight Networks —Rochester, NY
- $88,000 - $100,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Health insurance
Quick Apply
Regional Maintenance Director
Duke Properties LLC —North Chili, NY
- $70,000 - $90,000 a year
- Full-time
- Carpentry
- Clean driving record
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Telecomm Tech IV
University of Rochester —Rochester, NY
- $25.14 - $35.24 an hour
- Full-time
- High school diploma or GED
- Driver's License
- University
Lead Hotel Maintenance Technician
Residence Inn by Marriott Rochester West —Rochester, NY
- $20 an hour
- Seasonal
- Mid-level
- Hotel
- Mentoring
- Opportunities for advancement
Quick Apply
1d
IT Service Coordinator
Just Solutions, Inc. —Fairport, NY
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
13d
Automotive Service Advisor – Customer Service & Sales Focus
Turner Auto Care —Webster, NY
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Retail management
- Leadership
- Paid training
- Paid holidays
Quick Apply
Maintenance Technician III (Orchard Place Apartments)
WinnCompanies —Rochester, NY
- $24 - $26 an hour
- Full-time
- Computer literacy
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply

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lead technician jobs near rochester ny

Field Product Specialist

Tenco Industries, Inc -
Avon, NY

Quick Apply

Job Details

Full-time
$30 - $38 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Snow removal
Customer communication
Electromechanical machinery assembly
Diagnostic testing
Electrical troubleshooting
OEM
Hydraulics

Full Job Description

Position Summary:

The Field Product Specialist (FPS) is a key technical role within the After-Sales organization. The FPS acts as the on-site product reference between the OEM, internal teams, and dealers/customers.

The FPS works directly on equipment to support technicians, diagnose complex issues, and ensure products are used and maintained according to manufacturer standards. The FPS ensures optimal equipment performance and escalates recurring issues or field deviations to the OEM to improve products and service procedures. This role also contributes to training and technically supporting dealers to reduce breakdowns, application errors, and machine downtime.

Reporting to the Regional Branch Manager, the FPS also acts as a revenue lever by promoting branch services to customers and performing billable support interventions, whether remote, on-site, or in the workshop.

Essential Functions of the Job:

1. Product Expertise & Field Support

Act as the primary technical product reference for all assigned product lines, supporting internal teams, dealers, and strategic customers.
Provide advanced-level technical support for complex or critical issues that cannot be resolved by first-line teams.
Analyze complex and recurring failures using field data, service history, warranty reports, and real operating conditions.
Actively participate in high-value field interventions.
Standardize service and field intervention best practices in collaboration with internal teams and the OEM.
Serve as a field technical coach by supporting less experienced technicians during complex interventions to raise the overall skill level of the network.
Participate in on-site interventions when required or support technical teams during peak demand periods.

2. Field ↔ OEM / Engineering Interface

Collect, analyze, and structure field feedback (failures, usage patterns, real operating conditions)
Collaborate with the OEM and engineering teams to:
Identify root causes
Propose corrective actions
Contribute to product improvements
Participate in the validation and deployment of service bulletins, technical campaigns, and product updates

3. Training & Skills Development

Design and deliver technical training:
For internal technicians
For dealers
Contribute to the development of training materials (guides, procedures, presentations)
Support the technical onboarding of new technicians

4. Quality, Reliability & Warranty

Participate in the analysis of complex warranty cases
Contribute to warranty cost reduction through:
Improved diagnostics
Prevention of recurring failures
Support continuous improvement of service procedures

5. Commercial Development Support

Provide technical expertise during:
Product demonstrations
Customer and dealer presentations
Support sales and after-sales teams on high-value technical topics
Identify additional sales opportunities (retrofits, upgrades, service contracts)

6. Documentation & Communication

Contribute to the updating and standardization of:
Technical documentation
Service procedures
Ensure clear and structured communication with:
Internal teams
Dealers
Customers

Knowledge, Skills and Abilities (KSA’s):

Technical or vocational diploma in mechanics, electromechanics, hydraulics, electronics or related field.
Additional training in after-sales service, technical support, or applied engineering (asset).
OEM certifications or manufacturer training related to motorized products, heavy equipment, or complex systems.
Training in advanced diagnostics, failure analysis, or problem-solving methodologies (e.g. root cause analysis).
Excellent organization skills and strong attention to details.
Interact with end customers, dealers and internal teams.
Ability to manage multiple priorities simultaneously in a dynamic environment.
Experience in technical coaching and field training technicians or partners.
Ability to simplify complex technical concepts without compromising accuracy.
Experience or strong aptitude for train-the-trainer and field-based training approaches.
Hands-on, pragmatic leader.
Positive outlook with adaptability to change.
Strong team spirit and collaborative mindset.
Autonomous with a results-driven approach.
Entrepreneurial mindset with the ability to scale operations.

Education and Experience:

5 to 10 years of field experience in after-sales service, technical support or maintenance of complex equipment.
Demonstrated experience in snow removal equipment or snow-removal industry
Proven experience as Senior Technician, Lead Technician, Field Service Specialist or equivalent role
Strong experience with OEM environment or dealer network

Pay: $30.00 - $38.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Avon, NY 14414

Quick Apply

Refine Your Search

lead technician jobs in rochester ny

Field Product Specialist

Lead Maintenance Technician

Lead Maintenance Technician

Campground Maintenance Lead

Lead Maintenance Technician

Assistant Service Manager

Geothermal HVAC Apprentice --> Installer

Equipment Transporter

Ophthalmic Tech Lead

Vehicle Utility Worker

Lead Fire Alarms Technician

Packaging Engineering Technician I

Technician

Field Operations Manager

Regional Maintenance Director

Telecomm Tech IV

Lead Hotel Maintenance Technician

IT Service Coordinator

Automotive Service Advisor – Customer Service & Sales Focus

Maintenance Technician III (Orchard Place Apartments)

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