Top 6501 Managers, all other Jobs in Rockford, Il

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Advisory Operations Lead
Savant Wealth Management —Rockford, IL
- $85,000 - $105,000 a year
- Full-time
- 5 years
- Research
- Office
- Health savings account
- AD&D insurance
Therapist (Contingent)
NATIONAL YOUTH ADVOCATE PROGRAM —Rockford, IL
- $28 - $50 an hour
- LMFT
- Clean driving record
- Word processing
Quick Apply
On Site Maintenance Technician
WHR LLC —Rockford, IL
- $22 - $26 an hour
- Part-time
- Maintenance
- Driver's License
- Travel
- Mileage reimbursement
- Health insurance
Quick Apply
Project Estimator
Confidential —Rockford, IL
- From $90,000 a year
- Full-time
- Construction site
- Driver's License
- In-person
- Health insurance
- Dental insurance
Quick Apply
Quality Control Inspector
Professional Plastics —Loves Park, IL
- $28 - $34 an hour
- Full-time
- 5 years
- Ability to lift 50 pounds
- Senior level
- AD&D insurance
- Paid holidays
Quick Apply
Security Agent - All Shifts
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Security Guard - Daily Pay
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Security Supervisor - Daily Pay
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
3d
Front Desk Coordinator
Waymark Health Partners LLC —Rockford, IL
- $65,000 - $75,000 a year
- Full-time
- Licensed Clinical Social Worker
- Adults
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Security Guard - Immediate Start!
GardaWorld Security Services US (IHE) —Rockford, IL
- $19 an hour
- 8 hour shift
- Background check
- Ability to walk for extended periods
- Military
- Paid holidays
- Disability insurance
9d
Security Agent - All Levels
GardaWorld Security Services US (IHE) —Belvidere, IL
- $19.06 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
9d
Security Shift Supervisor
GardaWorld Security Services US (IHE) —Rockford, IL
- $24 an hour
- Full-time
- Background check
- Military
- Writing skills
- Paid holidays
- Disability insurance
3d
Operations Supervisor | 3rd Shift
Dayton Freight —Rockford, IL
- From $70,000 a year
- Full-time
- 18 years or older
- English
- Mid-level
- AD&D insurance
- Paid holidays
Building Security Personnel
Legacy Academy of Excellence Charter School —Rockford, IL
- $35,000 - $45,000 a year
- 8 hour shift
- Background check
- School experience
- 5 years
- Flexible schedule
- Referral program
Quick Apply
Field Lead
Democrats for the Illinois House —Rockford, IL
- $50,000 a year
- Weekends as needed
- Bilingual
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Shipping and Receiving Coordinator
MW Components —Rockford, IL
- Customer service
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Supply Chain Specialist
Advanced Technology Services —Rockford, IL
- $47,323.47 - $60,522.54 a year
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
10d
School Business Manager
Legacy Academy of Excellence Charter School —Rockford, IL
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
3d
Certified Assembly Technician A, 1st Shift (Onsite)
Collins Aerospace —Rockford, IL
- $40.16 - $45.15 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Loan repayment program
1d

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managers, all other jobs near rockford, il

Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

managers, all other jobs in rockford, il

Field Service Support Specialist

Advisory Operations Lead

Therapist (Contingent)

On Site Maintenance Technician

Project Estimator

Quality Control Inspector

Security Agent - All Shifts

Security Guard - Daily Pay

Security Supervisor - Daily Pay

Front Desk Coordinator

Security Guard - Immediate Start!

Security Agent - All Levels

Security Shift Supervisor

Operations Supervisor | 3rd Shift

Building Security Personnel

Field Lead

Shipping and Receiving Coordinator

Supply Chain Specialist

School Business Manager

Certified Assembly Technician A, 1st Shift (Onsite)

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