Top 176 Customer service Jobs in Rockford, Il

Customer Service Coordinator
Rockford Specialties —Loves Park, IL
- $20 - $25 an hour
- Full-time
- Bilingual
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
16h
Customer Service Representative
Bearing Headquarters —Rockford, IL
- $18 - $21 an hour
- Full-time
- CRM software
- Customer service
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Waste Connections —Rockford, IL
- $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Front Desk Receptionist
Forest City Diagnositc Imaging —Rockford, IL
- From $17 an hour
- Part-time
- Medical office experience
- Front desk
- In-person
- Paid time off
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Customer Service Representative
IMI Plc - Legacy Precision —Machesney Park, IL
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Front Office Assistant PRN
OSF HealthCare —Rockford, IL
- $17.66 - $19.63 an hour
- PRN
- High school diploma or GED
- Typing
- In-person
Pharmacy Customer Service Associate
Walgreens —Rockford, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
9d
Customer service
Nafco —Loves Park, IL
- $18 - $25 an hour
- Full-time
- Computer literacy
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Associate
Walgreens —Rockford, IL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
CSR/ Clerical
A & B FREIGHT LINE INC —Rockford, IL
- 8 hour shift
- Office
- Entry level
12d
Customer Service Rep
Bergstrom Inc —Rockford, IL
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Front Office Secretary
Faith Janitorial Corporation —Rockford, IL
- $17 - $20 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
6d
Front Desk and Community Resources Liason
GOODWILL INDUSTRIES OF NORTHERN IL —Rockford, IL
- $17.50 - $22.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
- Disability insurance
- Health insurance
Dispatcher
Zūm —Rockford, IL
- $31 - $33 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate - Temporary
Walgreens —Rockford, IL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service/Sales
Home Depot —Rockford, IL
- $16 - $19 an hour
- Entry level
Customer Service Associate I
Dollar Tree —Rockford, IL
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Experience Representative
Waldom Electronics —Rockford, IL
- $18.28 - $21.00 an hour
- 8 hour shift
- Office
- High school diploma or GED
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate I
Family Dollar —Rockford, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply

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Customer Service Coordinator

Rockford Specialties -
Loves Park, IL

Quick Apply

Job Details

Full-time
$20 - $25 an hour
16 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication

Full Job Description

Rockford Specialties is seeking a dependable and detail-oriented Customer Service Coordinator to serve as a primary point of contact for our customers.

This position manages customer orders from entry through shipment, communicates order status and changes, prepares shipping and quality documentation, and works closely with production, shipping, quality, sales, and accounting. The ideal candidate is organized, responsive, comfortable working in an ERP system, and able to manage multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Answer incoming calls, emails, and customer inquiries professionally and promptly.
Enter, process, confirm, and maintain customer orders, purchase orders, requests, and account updates in the ERP system.
Provide accurate product, pricing, availability, shipment, and order-status information.
Review customer purchase orders and order details for completeness and accuracy.
Communicate discrepancies or missing information before orders are processed.
Coordinate with production, shipping, quality, sales, and accounting to monitor order progress.
Communicate order changes, delays, shipment updates, and potential risks to customers.
Arrange customer shipments and prepare packing slips, bills of lading, certificates of conformance, and related documentation.
Maintain material certifications and provide certification packages and shipment documents to customers.
Match packing tickets to customer orders and review billing information to support accurate invoicing.
Close completed orders in the ERP system and maintain accurate customer and order records.
Investigate customer concerns, order issues, and shipment discrepancies.
Coordinate corrective action and escalate issues when appropriate.
Track open customer requests and follow through until they are resolved.
Prepare customer credit applications and route completed documentation for approval.
Provide backup support for invoicing, accounts receivable, and collections as needed.
Maintain the confidentiality of company, pricing, customer, and order information.
Perform other customer service and order-support duties as assigned.

Qualifications

Associate degree from a two-year college or technical school, two or more years of related experience or training, or an equivalent combination of education and experience.
At least two years of customer service, order management, inside sales support, or related experience preferred.
Manufacturing or industrial experience is strongly preferred.
Experience working with ERP or MRP systems.
Proficiency with Microsoft Office applications.
Working knowledge of manufacturing order flow, production scheduling, shipping documentation, and customer requirements is preferred.

Knowledge, Skills, and Abilities

Strong written and verbal communication skills.
Excellent attention to detail and commitment to order accuracy.
Strong organizational, problem-solving, and follow-up skills.
Ability to manage multiple priorities and changing deadlines.
Ability to remain professional while addressing customer concerns or resolving conflicts.
Ability to read and interpret purchase orders, technical documents, blueprints, specifications, and customer requirements.
Ability to calculate discounts, percentages, quantities, and other figures used in order and billing review.
Ability to communicate effectively with customers, vendors, employees, and management.
Bilingual skills are a plus.

Compliance and Documentation

Follow all Company policies contained in the Employee Handbook.
Follow applicable procedures, quality standards, and documentation requirements.
Maintain complete, accurate, and timely customer and order records.
Maintain a safe, clean, and orderly work environment.

Why Join Rockford Specialties?

This is an opportunity to take ownership of an important customer-facing function within a manufacturing environment. The Customer Service Coordinator plays a direct role in maintaining order accuracy, strengthening customer relationships, and keeping communication flowing between customers and internal departments.

Rockford Specialties is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.ellence.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in rockford, il

Customer Service Coordinator

Customer Service Representative

Customer Service Representative

Front Desk Receptionist

Customer Service Representative

Front Office Assistant PRN

Pharmacy Customer Service Associate

Customer service

Customer Service Associate

CSR/ Clerical

Customer Service Rep

Front Office Secretary

Front Desk and Community Resources Liason

Dispatcher

Customer Service Associate - Temporary

Customer Service/Sales

Customer Service Associate I

Customer Experience Representative

Customer Service Associate I

Customer Care Specialist

I want to receive the latest job alert for customer service in rockford, il

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