Top 1125 Customer success Jobs in Rockford, Il

Account Management Team Lead- Northeast
aventiv —Illinois
- $101,101.50 - $115,255.71 a year
- Remote
- Microsoft Excel
- Mid-level
- Finance
- Disability insurance
- Health insurance
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Student Success Advisor
160 Driving Academy —Rockford, IL
- $25.00 - $27.50 an hour
- Remote
- Spanish
- Microsoft Outlook
- English
- Opportunities for advancement
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2d
Community Engagement Specialist
ROCKFORD PARK DISTRICT —Rockford, IL
- $30.58 - $45.88 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Health savings account
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12d
Material Sales – Customer Success Agent
Renaissance Historic Exteriors —Belvidere, IL
- $18 - $23 an hour
- Full-time
- Microsoft Outlook
- Research
- Office
- Paid holidays
- Health insurance
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Program Manager
Treatment Alternatives for Stronger Communities —Rockford, IL
- $55,000 - $57,000 a year
- Online Application
- Public speaking
- Analysis skills
- Travel
- Paid holidays
- Disability insurance
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Part Time Artisan Boutique Associate - Customer Experience & Sales
One Love Candle & Bath —Rockford, IL
- $15 - $18 an hour
- Part-time
- Merchandising
- Fair chance
- In-person
- Employee discount
- Flexible schedule
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Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
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Customer Service Representative
Greater Rockford Auto Auction —Rockford, IL
- $15 - $18 an hour
- Full-time
- Business development
- Organizational skills
- Communication skills
- Health savings account
- Paid holidays
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Therapist (Contingent)
NATIONAL YOUTH ADVOCATE PROGRAM —Rockford, IL
- $28 - $50 an hour
- LMFT
- Clean driving record
- Word processing
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Dental Hygienist
Riverside Dental Center —Loves Park, IL
- $40 - $45 an hour
- Full-time
- CPR Certification
- Dental office
- OSHA
- Paid holidays
- Health insurance
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CDL Truck Driver Class A
Hueber Feed, LLC —Creston, IL
- $18 - $22 an hour
- Full-time
- CDL A
- US work authorization
- In-person
- Health insurance
- Dental insurance
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CDL-A Owner Operator Truck Driver-80% Gross Pay
F2F Transport —Rockford, IL
- $5,000 - $11,000 a week
- Full-time
- Owner-operator
- Local
- Pass drug screening
- Paid orientation
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CDL-A Truck Driver - Lease Purchase
Cowan Systems —Rockford, IL
- $189,900 - $227,760 a year
- Full-time
- Clean driving record
- Owner-operator
- No touch freight
- Fuel discount
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CDL-A OTR Truck Driver
Woods Equipment —Oregon, IL
- $0.77 per mile
- Pass drug screening
- CDL A
- Mid-level
- Paid holidays
- Health insurance
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CDL A W2 OTR Company Driver +Benefits
JS Helwig and Son LLC —Illinois
- $0.55 - $0.65 per mile
- CDL A
- Mid-level
- Clean MVR report
- Passenger ride along program
- Health insurance
Quick Apply
4d
Toys"R"Us Store Manager
Go! Retail Group —Rockford, IL
- $24 an hour
- Weekends as needed
- Bachelor of Science
- Merchandising
- Basic math
Quick Apply
Lease Purchase Truck Driver
Risinger Brothers Transfer, Inc. —Illinois
- $1.27 per mile
- Call employer
- Clean driving record
- Mid-level
- Home time
- Fuel discount
Quick Apply
Commercial Estimator
Mid-States Concrete Industries —Beloit, WI
- $80,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Manufacturing Engineer
Gleason —Loves Park, IL
- $65,000 - $90,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Health insurance
Quick Apply
Maintenance Electrical Technician II
Gleason —Rockford, IL
- $26 - $32 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 401(k) matching
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Account Management Team Lead- Northeast

aventiv -
Illinois

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Job Details

$101,101.50 - $115,255.71 a year

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Life insurance

Qualifications

Computer operation
Customer communication
Sales proposal development
Microsoft Excel
High school diploma or GED
B2B business model
Proposal writing
Corporate sales environment
Productivity software

Full Job Description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube (https://www.youtube.com/watch?v=eXLNwQg5Y3g)

**Associate Referral Reward Eligible**

**CANDIDATES MUST RESIDE IN NORTHEASTERN TERRITORY (IL, IN, MI, OH, PA, NY, CT, DE, MA, ME, D.C., RI)

Job Purpose: The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts.

Essential Duties:

Client

Understand client needs and propose appropriate solutions
Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews
Responsible for strengthening and maintaining client relationships through regular communication
Work with AR accounts that are nearing or are past due to develop a payment plan and follow through
Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed
Ensure all new installations are progressing in accordance with customer expectations and timelines
Understand and review account performance and ensure timely communication of any gap closure efforts

Territory

Proactively manage and maintain accounts within the assigned territory
Create and manage territory plans that deliver on all goals & objectives
Ensure that accounts in the assigned territory are visited as required per the KPI’s
Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs
Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs
Build and manage strong relationships with decision-makers and key influencers within assigned territories

Direct Reports:

Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores
Ensure that CSM maintains customer visits as required per the KPIs
Manage travel & expense to meet targets and leverage investment in the territory
Implement initiatives designed to drive awareness and education/knowledge of our solutions & products
Ensure all new installations are progressing in accordance with customer expectations and timelines

Knowledge, Skills, and Abilities:

Proven Account or Client Management experience
Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level
Ability to analyze data and reports that may range in complexity
Ability to effective coach and lead others
Ability to review, compile, and present data for court purposes
Advanced Customer Service Skills
Experience in delivering client-focused solutions based on customer needs and feedback
High degree of problem-solving, conflict resolution, and negotiation skills
Excellent oral written and presentation skills
Strong data/information analysis and integration skills
Ability to effectively manage time and information with minimal supervision
Ability to identify, prioritize and respond to multiple and conflicting tasks
Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision
Ability to certify on all CM required courses on an annual basis

Minimum Qualifications:

High school diploma or GED
Minimum 5 years of direct business to business sales to include:
Minimum 3 years of quota carrying territory sales experience
18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success
High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points

Preferred Qualifications:

Bachelor’s Degree in Business, Finance, Communication or relevant field of study
Previous Supervisory Experience leading a geographically dispersed workforce
RFP / Proposal experience
Experience using Salesforce
Maturity to drive complex topics with high EQ in challenging environments
Ability to understand different team members and coach, and mentor appropriately
Strong client and account management relationship management skills
Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment
Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology
Relevant work experience in technology, corrections, or offender monitoring industry (preferred)
Expected to provide 24/7 support to customers when necessary

Physical Requirements:

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
Occasionally, this position may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$101,101.50 - $115,255.71 per year
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy (http://www.aventiv.com/privacy)

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer success jobs in rockford, il

Account Management Team Lead- Northeast

Student Success Advisor

Community Engagement Specialist

Material Sales – Customer Success Agent

Program Manager

Part Time Artisan Boutique Associate - Customer Experience & Sales

Customer Care Specialist

Customer Service Representative

Therapist (Contingent)

Dental Hygienist

CDL Truck Driver Class A

CDL-A Owner Operator Truck Driver-80% Gross Pay

CDL-A Truck Driver - Lease Purchase

CDL-A OTR Truck Driver

CDL A W2 OTR Company Driver +Benefits

Toys"R"Us Store Manager

Lease Purchase Truck Driver

Commercial Estimator

Manufacturing Engineer

Maintenance Electrical Technician II

I want to receive the latest job alert for customer success in rockford, il

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