Top 2169 Customer experience manager Jobs in Rocklin, Ca

Manager, Healthcare Services - Remote (Must Reside in California)
Molina Healthcare —Sacramento, CA
- $84,067 - $163,931 a year
- Full-time
- LMFT
- Nursing
- Microsoft Excel
- Health insurance
Program Manager IV, Outreach, Women's and Children's Services
Sutter Health —Sacramento, CA
- $117,436.80 - $176,155.20 a year
- Weekends as needed
- Writing skills
- Master's degree
- 8 years
Community Manager - Roseville
Greystar Real Estate Partners LLC —Roseville, CA
- $35.00 - $40.87 an hour
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
6d
Customer Success Manager
Opeeka, Inc. —Folsom, CA
- $80,000 - $125,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
General Manager, Lead with Purpose, Grass Valley
Nevada County Now / Paratransit Services —Sacramento, CA
- $70,000 - $75,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
Project Manager / Estimator - Countertop industry
JJJ —Sacramento, CA
- $25 - $30 an hour
- Full-time
- Customer service
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
2d
Commercial Sales Manager
EFuel —West Sacramento, CA
- $2 an hour
- Extended hours
- 7 years
- Continuous improvement
- In-person
- AD&D insurance
- Paid holidays
Quick Apply
Regional Field Manager, Environmental (Job #366) ($111,419 - $122,945)
Rural Community Assistance Corporation —West Sacramento, CA
- $111,419 - $122,945 a year
- Weekends as needed
- Spanish
- Customer service
- Writing skills
14d
Pre-Hearing Case Manager/Legal Assistant
Nyman Turkish PC —Roseville, CA
- $23 an hour
- Administrative experience
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
On-Site Property Manager (Mobile Home Park)
Confidential —Sacramento, CA
- $19 - $21 an hour
- Full-time
- Background check
- 5 years
- Pass drug screening
- Paid time off
Quick Apply
Business Manager
Courtyard School —Sacramento, CA
- From $60,000 a year
- Full-time
- Background check
- School experience
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Program Manager
Sacramento Chinese Community Service Center Inc —North Highlands, CA
- From $24 an hour
- Full-time
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
8d
Area Sales Manager – Non-Prime Auto Finance
Strike Acceptance —Sacramento, CA
- $70,000 - $100,000 a year
- Full-time
- Dealership
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Program Manager
Sacramento Chinese Community Service Center Inc —Sacramento, CA
- From $24 an hour
- Full-time
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
8d
Program Manager
Sacramento Chinese Community Service Center Inc —Elk Grove, CA
- From $24 an hour
- Full-time
- Spanish
- Customer service
- English
- Health insurance
- Dental insurance
Program Lead
Catalyst Family Inc. —Rocklin, CA
- 8 hour shift
- Classroom
- Current TB test
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
TRANSPORTATION MANAGER
GENERAL PRODUCE DISTRIBUTION COMPANY, LLC —Sacramento, CA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Basic math
- Office
1d
Operations Manager-Pest Control Industry
OFFICIAL PEST PREVENTION —West Sacramento, CA
- From $75,000 a year
- Full-time
- Background check
- Management
- Customer service
- Paid training
- Fuel card
Quick Apply
14d
FOH Manager
Sammy's Restaurant & Bar —Citrus Heights, CA
- $68,640 - $75,000 a year
- Weekends as needed
- Background check
- Hospitality
- Bar
- Paid training
- Health insurance
Quick Apply
Expanded Learning Program Manager Middle and High School
Sacramento Chinese Community Service Center Inc —Elk Grove, CA
- From $24 an hour
- Full-time
- Spanish
- High school
- Customer service
- Health insurance
- Dental insurance

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customer experience manager jobs near rocklin, ca

Manager, Healthcare Services - Remote (Must Reside in California)

Molina Healthcare -
Sacramento, CA

Apply Now

Job Details

Full-time
$84,067 - $163,931 a year

Benefits

Health insurance

Qualifications

Microsoft Excel
Accreditation standards (regulatory compliance area)
Managed care organization experience
Regulatory compliance
Employee relationship building
Productivity software
Business management
Healthcare compliance

Full Job Description

JOB DESCRIPTION Job Summary

Leads and manages multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

Responsible for leading and managing performance of one or more of the following activities: care review, care management, utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), transition of care, health management, behavioral health, long-term services and supports (LTSS), and/or member assessment.
Facilitates integrated, proactive healthcare services management - ensuring compliance with state and federal regulatory and accrediting standards and implementation of the Molina clinical model.
Manages and evaluates team member performance, provides coaching, employee development and recognition, ensures ongoing appropriate staff training, and has responsibility for selection, orientation and mentoring of new staff.
Performs and promotes interdepartmental/multidisciplinary integration and collaboration to enhance continuity of care.
Oversees interdisciplinary care team (ICT) meetings.
Functions as hands-on manager responsible for supervision and coordination of daily integrated healthcare service activities.
Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
Collates and reports on care access and monitoring statistics including plan utilization, staff productivity, cost-effective utilization of services, management of targeted member population, and triage activities.
Ensures completion of staff quality audit reviews; evaluates services provided, outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost-effectiveness and compliance with all state and federal regulations and guidelines.
Maintains professional relationships with provider community, internal and external customers, and state agencies as appropriate, while identifying opportunities for improvement.
Local travel may be required (based upon state/contractual requirements).

Required Qualifications

At least 7 years experience in health care, and at least 3 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience.

At least 1 year of health care management/leadership experience.

Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.

Experience working within applicable state, federal, and third party regulations.

Demonstrated knowledge of community resources.

Proactive and detail-oriented.

Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.

Ability to work independently, with minimal supervision and demonstrate self-motivation.

Responsive in all forms of communication, and ability to remain calm in high-pressure situations.

Ability to develop and maintain professional relationships.

Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.

Excellent problem-solving and critical-thinking skills.

Excellent verbal and written communication skills.

Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

Medicaid/Medicare Population experience with increasing responsibility.
3+ years of clinical nursing experience.
CalAIM experience, specifically Community Supports
Experience working with Community Based Organizations (CBO) or working for a CBO/provider
Data/reporting experience, Microsoft Office proficiency (navigate Excel files, reports/dashboards, work directly with reporting teams to provide business requirements)
SDOH experience

Certified Case Manager (CCM), Certified Professional in Healthcare Management Certification (CPHM), Certified Professional in Health Care Quality (CPHQ), or other healthcare or management certification
*

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $84,067 - $163,931 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Apply Now

Refine Your Search

customer experience manager jobs in rocklin, ca

Manager, Healthcare Services - Remote (Must Reside in California)

Program Manager IV, Outreach, Women's and Children's Services

Community Manager - Roseville

Customer Success Manager

General Manager, Lead with Purpose, Grass Valley

Project Manager / Estimator - Countertop industry

Commercial Sales Manager

Regional Field Manager, Environmental (Job #366) ($111,419 - $122,945)

Pre-Hearing Case Manager/Legal Assistant

On-Site Property Manager (Mobile Home Park)

Business Manager

Program Manager

Area Sales Manager – Non-Prime Auto Finance

Program Manager

Program Manager

Program Lead

TRANSPORTATION MANAGER

Operations Manager-Pest Control Industry

FOH Manager

Expanded Learning Program Manager Middle and High School

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