Top 173 Customer service manager Jobs in Round Rock, Tx

Client Service Manager, Stock Plan Services
Charles Schwab —Austin, TX
- $80,000 - $120,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Employee stock purchase plan
3d
Customer Service & Contact Center Manager
Fast Ramp —Georgetown, TX
- $60,000 - $90,000 a year
- Full-time
- 7 years
- Customer service
- In-person
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Manager
DXP Enterprises, Inc. —Round Rock, TX
- Overtime
- Pass drug screening
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Client Relations Manager
Crossroads Utility Services, LLC —Round Rock, TX
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Field Service Manager
Burroughs —Austin, TX
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
Quick Apply
Account Supervisor, Airline Catering - 2 Positions Available
SkyChefs —Austin, TX
- $57,000 - $71,000 a year
- Multiple hires
- Bilingual
- Mid-level
- Windows
- Free parking
- Paid holidays
Quick Apply
Commercial Lines Senior Client Service Manager
Higginbotham —Austin, TX
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays
Lead - Customer Service Representative
Clinical Pathology Laboratories, Inc —Austin, TX
- Full-time
- Mid-level
- High school diploma or GED
- Quality control
- Paid holidays
- Health insurance
Service Manager with rental exp. - (Austin, TX)
Holland Pump Company —Manor, TX
- Full-time
- Computer literacy
- Mid-level
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
12d
Customer Service - Self Storage Manager
Public Storage —Manor, TX
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
6d
Customer Service Manager
Ingersoll Rand —Austin, TX
- Call employer
- Laboratory experience
- Office
- 3 years
- Health insurance
- Dental insurance
Manager Customer Success
Quest Software —Austin, TX
- Full-time
- 5 years
- Office
- Product management
- Paid time off
- Retirement plan
7d
Customer Care Manager
M/I Homes —Austin, TX
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
Quick Apply
11d
Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
Styling Team Manager (Remote)
Short Story —Austin, TX
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Manager, Consumables, Beauty
Amazon.com Services LLC —Austin, TX
- $70,400 - $101,800 a year
- Full-time
- Merchandising
- Mid-level
- Office
- AD&D insurance
- Health insurance
Senior Director, Customer Health & Critical Accounts
MongoDB —Austin, TX
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
14d
Senior Customer Care Lead
Sharebite —Austin, TX
- $65,000 - $75,000 a year
- Email
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
Director, Customer Experience
onXmaps —Austin, TX
- $126,000 - $171,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Service Supervisor - Environmental Lab
SPL —Round Rock, TX
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid parental leave
- AD&D insurance
Quick Apply

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Client Service Manager, Stock Plan Services

Charles Schwab -
Austin, TX

Apply Now

Job Details

$80,000 - $120,000 a year
3 days ago

Benefits

Stock options
Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Equity management
Spreadsheets
Professional ethics
Presentations for conferences or internal meetings
Microsoft Office
Stock administration
Accounting standards
Cross-functional communication

Full Job Description

Position Type: Regular

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site 4 days per week in one of the specified locations.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publically traded companies for the administration of their Equity Compensation plans, including stock options, restricted stock, and employee stock purchase programs. SPS offers solutions for the administration of these plans up to and including full outsourcing capabilities for the recordkeeping and employee services. Our mission is to provide a world class experience for our clients and to provide the opportunity for the employees of our corporate clients to achieve their financial goals.

Specifically, the SPS Client Services team plays a vital role in the delivery of our services. They are responsible for the day to day interaction between Schwab and our largest, most complex corporate clients, ensuring all aspects of their plans are operating smoothly. This team provides training and guidance to our corporate clients on how to most efficiently utilize Schwab’s tools and services in addition to assisting our clients trouble shoot issues by researching items and presenting solutions. This includes partnering with other teams within SPS to ensure a consistent client experience from implementation through to ongoing administration of the plan. The Client Services team is expected to partner with the SPS Relationship Management, Education, Trading, Product Management and Conversion teams to ensure a consistent and quality experience for our corporate clients and their employees.

As a Client Service manager in SPS you will manage clients based on their value and specific needs. Specific responsibilities include:

Serve as primary daily point of contact for clients with the ability to answer questions regarding provisions of complex equity compensation plans and financial reporting
Periodic review of client financial health in order to increase participant engagement for individual retail client solution opportunities
Provide oversight and planning of client events (i.e. grants, exercises, restricted stock releases, ESPP, dividends, etc.) for assigned companies to ensure flawless execution
Partner with clients to create solutions for unique administrative needs while managing risk to Schwab.
Coordinate resources to deliver on specific projects for clients, including mergers and acquisitions, new plan introductions and communication campaigns.
Resolve client items accurately and in a timely manner.
Responsible for developing and sustaining a long-term relationship with clients.
Stay current on equity compensation industry standards and trends via conference participation (GEO and NASPP) including continuing CEP education, local industry chapter participation, client forum presentations, etc.
Implement controls and oversight for high value transactions, including transactions for top level executives at target corporate clients.
Responsible for weekly or bi-weekly check-ins calls with assigned clients to ensure overall satisfaction, timely resolution of issues/items and consultative interaction is occurring. Recognize opportunities for improvement and growth in the relationship.
Participate in the creation and delivery of regular on-site client service review meetings with assigned clients.
Provide training and expertise around Schwab system functionality and capabilities to our corporate clients, enhancing their experience with Schwab.
Provide team sales support for the SPS Sales team as needed (RFP and RFI response review, onsite presentations, webcasts, and system demonstrations).
Participate in providing requirements and enhancements for SPS systems and processes.
Provide guidance to technology teams and advocate for client needs and requests.
Must have flexibility to provide after hours and periodic weekend support for client events and escalations.

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

Advanced Knowledge of Excel and other MS Office skills.
Excellent communication, problem solving, and presentation skills to influence and build consensus among your team members and leadership.
Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics
Strong organizational skills with ability to work on multiple assignments simultaneously and complete them within established deadlines.
Capacity to be a flexible & adapt to shifting priorities and be a collaborative team player.
Proven working knowledge of stock options, employee stock purchase plans, dividend equivalent rights, restricted stock, ASC718/IFRS2 and/or corporate accounting administration.
Travel Requirements: 10- 25%

Preferred Qualifications

Bachelor’s degree.
CEP Certification Level 1 or higher.
Brokerage, financial or accounting experience within a corporate or brokerage environment.
Familiarity with Equity Compensation Administration systems.
Ability to articulate Schwab's Visions and Values to team members.
Project management, business analysis and/or consulting experience.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

#workplacejobs

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

Apply Now

Refine Your Search

customer service manager jobs in round rock, tx

Client Service Manager, Stock Plan Services

Customer Service & Contact Center Manager

Customer Service Manager

Client Relations Manager

Field Service Manager

Account Supervisor, Airline Catering - 2 Positions Available

Commercial Lines Senior Client Service Manager

Lead - Customer Service Representative

Service Manager with rental exp. - (Austin, TX)

Customer Service - Self Storage Manager

Customer Service Manager

Manager Customer Success

Customer Care Manager

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

Styling Team Manager (Remote)

Customer Success Manager, Consumables, Beauty

Senior Director, Customer Health & Critical Accounts

Senior Customer Care Lead

Director, Customer Experience

Customer Service Supervisor - Environmental Lab

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