Top 11 Help desk support Jobs in Saint Joseph Mi

Customer Services Audio/Video Specialist
Berrien County —Berrien County, MI
- $48,657 - $65,204 a year
- Online Application
- Background check
- Computer science
- Computer Science
Customer Services Specialist/Voice Over IP
Berrien County —Berrien County, MI
- $48,654 - $65,204 a year
- Online Application
- Background check
- Word processing
- Pass drug screening

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Customer Services Audio/Video Specialist

Berrien County -
Berrien County, MI

Apply Now

Job Details

$48,657 - $65,204 a year

Qualifications

Word processing
Spreadsheets
Driver's License
Desktop applications
Productivity software

Full Job Description

GENERAL SUMMARY:

Supports various County IP Video Systems, supports third-party applications, installs PC software and new systems; troubleshoots customers' problems; repairs and maintains computer equipment peripheral devices.

DUTIES:

Provides technical support for IP audio/video systems and third-party applications, serving as the primary point of contact for installation, maintenance, and troubleshooting.
Diagnoses and resolves issues related to IP audio/video equipment and supported technologies throughout the County.
Collaborates with vendors, Information Systems personnel, and County staff to ensure system reliability and optimal performance.
Installs and configures PC software, hardware, and new systems in accordance with County standards.
Installs, troubleshoots, diagnoses, and repairs PCs, network-connected devices, and other Information Systems-supported equipment.
Responds to service requests and trouble tickets submitted through the County Help Desk system, documenting work performed and maintaining accurate service records.
Performs preventive maintenance, orders replacement parts, and recommends the purchase of hardware and components to support system operations.
Provides end-user guidance and training following the installation of PCs, network-connected devices, and other supported equipment.
Maintains a clean, organized, and safe work environment.
Carries a cell phone and is available to respond to after-hours service calls on a call-in basis.
Assists the Customer Service Manager by providing recommendations related to the planning, installation, maintenance, and lifecycle management of technology equipment and systems.
Completes special projects and assignments as requested by Customer Service Manager and/or Director of Information Systems.
This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.

EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Computer Science, Information Systems, or related field; OR
Associate degree in Computer Science, Information Systems, or related field and one year of full-time experience in information technology, database management, application management, or Audio/Video Systems support; OR
High school diploma or equivalent and two years of full-time experience in information technology, database management, application management, or Audio/Video Systems support.

SPECIAL REQUIREMENTS:

Must possess and maintain a valid vehicle operator’s license with access to a reliable vehicle throughout the course of employment.
A pre-employment physical, drug screening, background check, and fingerprinting are required.
Employee may not have any felony convictions.
Must possess the physical dexterity and hand-eye coordination necessary to perform essential job functions, including lifting and carrying 20 or more pounds, bending, stooping, and standing for extended periods.
May be required to respond to call-ins during off-duty hours.
Employee will carry a cell phone and be available to respond to emergencies or service needs on a 24-hour basis.
Occasional off-site travel may be required.

REQUIRED KNOWLEDGE AND SKILLS:

Proficient in standard office software applications, including email, word processing, and spreadsheet programs.
Basic understanding of network wiring.
Strong communication, interpersonal and customer service skills.

TO APPLY ONLINE, CLICK HERE:

TO APPLY VIA EMAIL, FAX, MAIL OR IN PERSON:

If you prefer not to apply online, you may download a Berrien County Job Application and send it to our Personnel Department via email, fax, mail or in person. A Berrien County job application must be submitted in order to be considered for employment.

Submit by Email
Fax: (269) 983-5788
Address: Berrien County Administration Building, Personnel Department, 701 Main St., St. Joseph, MI 49085

Apply Now

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help desk support jobs in saint joseph mi

Customer Services Audio/Video Specialist

Customer Services Specialist/Voice Over IP

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