Top 146 Customer service representative Jobs in Salem, Va

Client Support Team Lead - Evening Shift
Protos Security —Roanoke, VA
- $20.46 - $30.69 an hour
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Dental insurance
2d
Client Support Representative - Day Shift
Protos Security —Roanoke, VA
- $20.46 - $30.69 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Dental insurance
2d
Customer Care Representative
Roanoke Mechanical Heating & Cooling —Roanoke, VA
- $21 - $25 an hour
- Full-time
- Office
- Computer skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Solutions Coordinator
US Foods, Inc. —Salem, VA
- $24 - $37 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Customer Service Rep
CCS —Roanoke, VA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
Customer Service Representative
Motion Industries (MOT) —Roanoke, VA
- Full-time
- Sales
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
10d
CUSTOMER SERVICE REPRESENTATIVE
Packaging Corporation of America —Roanoke, VA
- $41,400 - $51,750 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Counter Sales and Customer Service
Blue Ridge Tire Center —Salem, VA
- $45,000 - $65,000 a year
- Overtime
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Contact Center Member Service Representative
Blue Eagle Credit Union —Roanoke, VA
- $20 an hour
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Math
- Wellness program
- Health savings account
Quick Apply
10d
Customer Service Representative
Shentel —Rocky Mount, VA
- $42,000 - $60,000 a year
- Online Application
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Health insurance
Quick Apply
13d
Customer Service Associate
Wawa, Inc. —Salem, VA
- $15.00 - $18.75 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Scheduling Coordinator
Maxim Healthcare —Roanoke, VA
- $19 - $22 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Nick Javins - State Farm Agent —Blacksburg, VA
- $45,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Representative
SHELOR MOTOR MILE INC —Christiansburg, VA
- $16 - $20 an hour
- Urgently hiring
- Computer literacy
- Organizational skills
- Communication skills
Client Service Associate
Morgan Stanley —Roanoke, VA
- $55,000 - $95,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
Customer Service Representative - State Farm Agent Team Member
Betsy Thomas - State Farm Agent —Roanoke, VA
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Associate - Temporary
Walgreens —Salem, VA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Sr Customer Service Representative
Motion Industries (MOT) —Roanoke, VA
- Full-time
- 5 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
Roanoke County, VA —Roanoke, VA
- $63,650.91 - $70,016.00 a year
- Full-time
- Clean driving record
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
13d
Customer Service
Roanoke County, VA —Roanoke, VA
- $15.50 an hour
- Part-time
- Microsoft Excel
- Writing skills
- Math
6d

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Client Support Team Lead - Evening Shift

Protos Security -
Roanoke, VA

Apply Now

Job Details

Full-time
$20.46 - $30.69 an hour
2 days ago

Benefits

Health savings account
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
High school diploma or GED
Supervising experience
Leading team collaboration initiatives

Full Job Description

Company: Protos Security
Job Title: Client Support Team Lead
Reports To: Client Support Supervisor
Location: Roanoke, VA - Onsite

Shift: Weekend Availability Required. Evening Shift (4:00pm-12:00am)

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos is seeking a highly motivated Client Support Team Lead to join our team. Reporting directly to the Client Support Supervisor, this role is responsible for participating in and leading ground tactics of the dispatch floor in a fast-paced, results-driven environment.

The Client Support Team Lead actively monitors service queues, incoming requests, escalations, scheduling activity, and daily operational workflows to ensure tasks and client needs are executed accurately and without delay. This role works directly alongside frontline dispatchers and support personnel to manage high-volume activity, troubleshoot operational issues, coordinate resources, and provide real-time support during critical, urgent, or time-sensitive situations.

Essential Duties & Responsibilities

Lead and support frontline teams effectively through excellence in operational tasks and responsibilities.
Deliver exceptional client support and customer service to internal and external stakeholders by fostering a service-focused culture centered on responsiveness, professionalism, and problem resolution.
Resolve escalated officer, guard, coordinator, client, service partner, and internal inquiries in accordance with established policies, procedures, and service expectations while effectively navigating operational challenges and complex situations.
Communicate clearly and professionally with clients, officers, vendors, providers, guards, and internal departments regarding requests, issue resolution timelines, operational updates, and service outcomes.
Collaborate with vendors, provider partners, and internal departments to resolve officer and guard related concerns and maintain positive working relationships that support operational success.
Partner with vendors, provider partners, and internal departments to resolve officer and guard-related concerns while maintaining collaborative relationships that support operational success and service continuity.
Utilize multiple software platforms, reporting systems, and online tools to perform analysis, track performance metrics, and complete operational tasks effectively.
Assist leadership with onboarding, training coordination, schedule management, policy reinforcement, and execution of departmental initiatives and operational priorities.
Execute all assigned tasks, responsibilities, and additional duties as directed with integrity and efficiency.

Qualifications & Experience

High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
Minimum of one (1) year of team leadership experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
Assesses risk quickly while balancing policy adherence with situational discretion.
Maintains clarity, focus, and composure under pressure.
Demonstrates unwavering honesty and accountability.
Communicates clearly, confidently, and effectively both Client facing and internally.
Strong analytical and problem-solving skills.
Process driven, detailed oriented and highly organized.
Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work – Every role contributes to building smarter, more secure environments
Growth Opportunities – Mentorship, cross functional projects, and career development
Collaborative Culture – Open communication, respect, and team first thinking
People First Values – Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Apply Now

Refine Your Search

customer service representative jobs in salem, va

Client Support Team Lead - Evening Shift

Client Support Representative - Day Shift

Customer Care Representative

Customer Solutions Coordinator

Customer Service Rep

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Counter Sales and Customer Service

Contact Center Member Service Representative

Customer Service Representative

Customer Service Associate

Scheduling Coordinator

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Client Service Associate

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate - Temporary

Sr Customer Service Representative

Customer Service Supervisor

Customer Service

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