Top 2161 Customer service supervisor Jobs in San Francisco, Ca

Guest Service Manager
Omni Hotels & Resorts —San Francisco, CA
- $85,000 - $92,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
Quick Apply
10d
Customer Service Agent
Fragile —San Francisco, CA
- $25 an hour
- Full-time
- Communication skills
- Entry level
Quick Apply
Resident Services Supervisor - Part Time - Overnight
AccorHotel —San Francisco, CA
- $36.16 - $37.16 an hour
- Part-time
- Mid-level
- Residential
- Communication skills
Quick Apply
Service Desk Supervisor, Day
University of California San Francisco —San Francisco, CA
- Day shift
- Computer Science
- Mid-level
- University
Operations Supervisor - Luxury High-Rise ( Lumina)
Action Property Management —San Francisco, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
AvalonBay Communities —San Bruno, CA
- $55,000 - $78,000 a year
- Full-time
- Mid-level
- Apartments
- Fair chance
- Employee stock purchase plan
- Paid holidays
3d
Resident Services Supervisor
FAIRMONT —San Francisco, CA
- From $36.16 an hour
- Overnight shift
- Mid-level
- Residential
- Communication skills
Quick Apply
Customer Service Agent Part Time
American Airlines —San Francisco, CA
- From $22.51 an hour
- Overtime
- Bilingual
- Background check
- Pass drug screening
- Health insurance
- Dental insurance
4d
Site Supervisor
Canon Business Process Services, Inc. —San Francisco, CA
- $33.83 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Employee discount
Quality Assurance Supervisor
Reyes Coca-Cola Bottling —San Leandro, CA
- $88,816 - $111,020 a year
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Airline Customer Service Supervisor at SFO Airport - $24.55 w Health / $27.00 wo
Hallmark Aviation Services —San Francisco, CA
- $24.55 - $27.00 an hour
- Night shift
- Management
- Computer literacy
- Writing skills
Production Supervisor
Bimbo Bakeries USA —San Francisco, CA
- $83.40 - $108.40 an hour
- Weekends as needed
- English
- Mid-level
- Microsoft Office
- Paid time off
- 401(k) matching
Associate Customer Relationship Manager
TriNet —San Francisco, CA
- $63,600 - $128,750 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Employee stock purchase plan
- Disability insurance
Workplace Experience Supervisor - San Francisco, CA
CBRE —San Francisco, CA
- $47.12 - $49.52 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Service Coordinator
Medical Instrument Development Laboratories —San Leandro, CA
- $65,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Manager, Office Services
Weil, Gotshal & Manges LLP —San Francisco, CA
- $140,000 - $160,000 a year
- Overtime
- Hospitality
- 5 years
- Word processing
- Paid holidays
- Disability insurance
Dispatch/Customer Service Representative
JIT Transportation —Brisbane, CA
- $60,000 - $75,000 a year
- Full-time
- Office
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
5d
Dispatch Supervisor
Recology —San Francisco, CA
- $92,640 - $115,800 a year
- Overtime
- Management
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Adaptive skills supervisor SUPERVISION HOURS
Serenity Developmental Services —San Francisco Bay Area, CA
- $75 - $90 an hour
- Part-time
- Remote
- Google Workspace
- Management
- Writing skills
- Flexible schedule
Quick Apply
4d
HR Service Center Customer Service Associate, Fixed-Term
Stanford University —Redwood City, CA
- $31.25 - $38.25 an hour
- Extended hours
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Tuition reimbursement

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Guest Service Manager

Omni Hotels & Resorts -
San Francisco, CA

Quick Apply

Job Details

Full-time
$85,000 - $92,000 a year
10 days ago

Qualifications

Computer operation
Customer communication
Sourcing
Team leadership
Managing hospitality teams
Team development
Productivity software
Experience design

Full Job Description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city’s most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you’re here to explore San Francisco’s renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco.

Overview:
The Guest Service Manager is responsible for delivering exceptional guest experiences by assisting the daily operation of the Front Office and the Guest Services team while fostering a culture of genuine hospitality, personalized service, and operational excellence. This leader serves as a visible ambassador of the hotel, ensuring every guest interaction reflects Omni’s commitment to luxury service.
The Guest Service Manager partners closely with all hotel departments to anticipate guest needs, resolve service opportunities, and create memorable experiences that inspire guest loyalty. Through coaching, collaboration, and continuous improvement, this role drives guest satisfaction, operational efficiency, and team engagement.

Responsibilities:

Champion the hotel’s pre-arrival, arrival, in-house, loyalty recognition, and departure experiences.
Serve as the primary point of contact for guest concerns, requests, and service recovery, ensuring timely, effective resolution and seamless service delivery.
Conduct regular inspections of the lobby and public areas, collaborating with Housekeeping and Engineering to ensure luxury brand standards and an exceptional guest experience are consistently maintained.
Review guest feedback and operational trends with department leaders to identify opportunities for continuous service improvement.
Partner with the Loyalty Ambassador to review upcoming VIP, celebration, and repeat guest profiles to identify unique opportunities for custom welcome amenities and room setups.
Anticipate guest needs and proactively create memorable, personalized experiences.
Maintain a visible presence throughout the hotel, engaging with guests and supporting daily operations.
Develop thoughtful and creative guest experiences tailored to individual preferences, special occasions, and travel purposes.
Lead the daily Guest Engagement process by partnering with Front Office, Housekeeping, Food & Beverage, Engineering, and other departments to coordinate personalized guest experiences.
Communicate VIP arrivals, guest preferences, and service opportunities to operational teams to ensure flawless execution.
Document guest preferences, allergies, special requests, and successful service recoveries within the guest profile system to enhance future stays and build guest loyalty.
Monitor guest feedback through Medallia and other guest satisfaction platforms to identify trends and opportunities for improvement.
Works with department head to develop and implement departmental strategies to ensure delivery of service
Achievement of Medallia and guest satisfaction goals.
Additional duties as assigned by the General Manager or Department Head.

Qualifications:

Minimum of 2–3 years of leadership experience in Front Office, Guest Relations, Concierge, or Guest Services within a luxury or upscale hotel environment.
Demonstrated emotional intelligence with the ability to anticipate guest needs and build meaningful guest relationships.
Proven ability to create memorable, personalized guest experiences through creativity, initiative, and attention to detail.
Resourcefulness: Excellent local knowledge and the savvy to source unique items, gifts, or experiences on tight timelines.
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
Excellent verbal and written professional communication skills are required.
Must demonstrate strong leadership skills and the ability to develop the team.
Ability to remain calm and make sound decisions in a fast-paced environment.
Must be detail-oriented and organized.
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
Must be highly service-oriented.
The ability to work a flexible schedule, including nights, weekends and holidays.

Salary range $85,000- $92,000

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

Refine Your Search

customer service supervisor jobs in san francisco, ca

Guest Service Manager

Customer Service Agent

Resident Services Supervisor - Part Time - Overnight

Service Desk Supervisor, Day

Operations Supervisor - Luxury High-Rise ( Lumina)

Customer Service Supervisor

Resident Services Supervisor

Customer Service Agent Part Time

Site Supervisor

Quality Assurance Supervisor

Airline Customer Service Supervisor at SFO Airport - $24.55 w Health / $27.00 wo

Production Supervisor

Associate Customer Relationship Manager

Workplace Experience Supervisor - San Francisco, CA

Customer Service Coordinator

Manager, Office Services

Dispatch/Customer Service Representative

Dispatch Supervisor

Adaptive skills supervisor SUPERVISION HOURS

HR Service Center Customer Service Associate, Fixed-Term

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