Top 367 Remote shipping Jobs in San Francisco, Ca

Customer Experience Associate
Thuma —San Francisco, CA
- $20 - $28 an hour
- Weekends as needed
- Remote
- Hospitality
- 1 year
- Communication skills
- Paid parental leave
- Paid holidays
14d
Studio Coordinator (Temporary)
Mithun —San Francisco, CA
- $29 - $35 an hour
- Temporary
- Microsoft Outlook
- Office
- Business development
IT Helpdesk Technician
Boomerang Healthcare —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
REMOTE POSITION - POKÉMON COLLECTION SHOW & SALE ASSOCIATE - COMMISSION-BASED PAY - FLEXIBLE HOURS
The A to Z Collectives Thrift Boutique —Oakland, CA
- $250 - $1,000 a week
- Contract
- Hybrid work
- Background check
- Sales
- Mid-level
- Work from home
- Opportunities for advancement
Quick Apply
Product Manager, Logistics
Whatnot —San Francisco, CA
- $250,000 - $405,000 a year
- Full-time
- 7 years
- Mid-level
- Product management
- Paid parental leave
- Health insurance
Flight Operations Associate, Temporary
Pyka —Alameda, CA
- $28 - $32 an hour
- Temporary
- Office
- CDL
- High school diploma or GED
- Paid holidays
- Health insurance
7d
Customer Service Specialist, Technical
Ekso Bionics, Inc. —San Rafael, CA
- $75,000 - $95,000 a year
- Full-time
- Oracle
- Mid-level
- Office
Quick Apply
AI Creative Lead
Avida —San Francisco, CA
- Full-time
- Remote
- Senior level
- Editing
Growth Manager, Customer Engagement
Block, Inc. —San Francisco Bay Area, CA
- $108,200 - $202,800 a year
- Remote
- 5 years
- Mid-level
- SQL
- Life insurance
- Retirement plan
Operations Assistant
RACO Manufacturing & Engineering Co. —Berkeley, CA
- $25 - $28 an hour
- Full-time
- Hybrid work
- Computer literacy
- ERP systems
- Entry level
Quick Apply
Principal Product Manager, Guest Retention
Owner.com —San Francisco, CA
- $280,000 - $300,000 a year
- Full-time
- Remote
- Research
- 8 years
- Product management
- Health insurance
Program Manager, MSL Events
Meta —Menlo Park, CA
- $145,000 - $205,000 a year
- Evenings as needed
- 5 years
- Bachelor's degree
- Continuous improvement
12d
Product Designer
thredUP Inc —Oakland, CA
- $160,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Business Development Representative (BDR)
Padlet —San Francisco, CA
- $85,000 - $120,000 a year
- Full-time
- Office
- Business development
- Visual & Performing Arts
- Commuter assistance
- Health insurance
Criteria Project Manager
Hike Medical —San Francisco, CA
- $150,000 - $220,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
Production Planner
CHawk Technology —Hayward, CA
- $75,000 - $85,000 a year
- Extended hours
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Environmental & Regulatory Affairs Lead
Pacific Merchant Shipping Association —Oakland, CA
- $100,000 - $250,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Writing skills
- Paid parental leave
- Health insurance
Quick Apply
8h
Inside Sales Representative
LiveWire Electrical Supply —Burlingame, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Background check
- Google Workspace
- Paid training
- Health insurance
Quick Apply
9d
E-Commerce Lister
Goodwill of the San Francisco Bay —South San Francisco, CA
- From $18.15 an hour
- Email
- Background check
- Pass drug screening
- English
- Commuter assistance
- Health insurance
6d
Industrial Designer - DoorDash Dot
DoorDash USA —San Francisco, CA
- $124,500 - $183,000 a year
- Hybrid work
- 5 years
- Office
- Military encouraged
- Paid parental leave
- Health insurance
Quick Apply

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Customer Experience Associate

Thuma
San Francisco, CA

Apply Now

Job Details

Full-time
$20 - $28 an hour
14 days ago

Benefits

Stock options
Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Hospitality
Customer records maintenance
Email customer support
Phone communication
Logistics customer service
Shipment tracking for distribution operations
Slack
Shopify
Managing clients in a customer support role
Records management
Freight shipment tracking
Customer service through social media
Customer engagement
Customer support
Order tracking
Order inquiry handling
1 year
Cross-functional collaboration
Communication skills
Email support
Entry level
Cross-functional communication
Customer data entry

Full Job Description

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.

You Will

Address customer inquiries promptly and accurately within our SLA.
Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
Collaborate with cross-functional teams to find solutions and exceed customer expectations.
Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
Meet individual and team goals and metrics weekly.
Be present and communicative on Slack and email.
Report emerging issues or problems to the CX team manager.
Perform other related duties as assigned by the management team.

This Might Describe You

Availability to work occasional holidays.
1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
Strong communication skills with an inquisitive nature.
Proficiency in working cross-functionally.
Familiarity with Shopify and Gladly is a plus.

Why Join Us

401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
Equity: Participation in employee stock option plan.
Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
Time to Recharge: teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
Employee Discount**: 40% off almost all Thuma products.
Cell Phone Stipend: $100 per month to support work-related phone use.
Commute Reimbursement: Up to $150 per month for commuting to our office.
Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

Apply Now

Refine Your Search

remote shipping jobs in san francisco, ca

Customer Experience Associate

Studio Coordinator (Temporary)

IT Helpdesk Technician

REMOTE POSITION - POKÉMON COLLECTION SHOW & SALE ASSOCIATE - COMMISSION-BASED PAY - FLEXIBLE HOURS

Product Manager, Logistics

Flight Operations Associate, Temporary

Customer Service Specialist, Technical

AI Creative Lead

Growth Manager, Customer Engagement

Operations Assistant

Principal Product Manager, Guest Retention

Program Manager, MSL Events

Product Designer

Business Development Representative (BDR)

Criteria Project Manager

Production Planner

Environmental & Regulatory Affairs Lead

Inside Sales Representative

E-Commerce Lister

Industrial Designer - DoorDash Dot

I want to receive the latest job alert for remote shipping in san francisco, ca

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