Top 847 Service transition manager Jobs in San Francisco, Ca

Business Systems Analyst
Gap Inc. —San Francisco, CA
- $145,100 - $188,600 a year
- Full-time
- Mid-level
- Product management
- Leadership
- Store discount
- Employee stock purchase plan
Program Manager/Training Lead
Contact Government Services, LLC —San Francisco, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Case Manager, Registered Nurse
Sutter Health —San Francisco, CA
- $84.50 - $114.34 an hour
- 8 hour shift
- Acute care
- Nursing
- RN License
Case Manager III, Ambulatory ( RN )
Sutter Health —San Francisco, CA
- $90.58 - $126.81 an hour
- 8 hour shift
- Microsoft Word
- Nursing
- Microsoft Outlook
11d
Contract Specialist
US Centers for Medicare & Medicaid Services —San Francisco, CA
- $108,173 - $172,980 a year
- Part-time
- Background check
- Customer service
- Pass drug screening
- Opportunities for advancement
FastTrack Manager Training
Stress Free Auto Care —San Francisco, CA
- From $150,000 a year
- Hospitality
- 6 years
- Customer service
- 401(k) matching
Quick Apply
Project Manager, Principal - Stellarus (Short Term Employment)
Blue Shield of California —Oakland, CA
- $137,720 - $206,690 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Office
- Work from home
Habeas Panel Manager
Justice & Diversity Center —San Francisco, CA
- $86,000 - $89,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Writing skills
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
5d
Comprehensive Service Coach (CCP)
Child Start Inc. —Richmond, CA
- $39.59 an hour
- Full-time
- Microsoft Word
- Classroom
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Accelerated Path to Management
New York Life —San Francisco, CA
- $68,000 - $285,000 a year
- Full-time
- Background check
- Customer service
- Business development
- Paid training
- AD&D insurance
Quick Apply
School Based ERMHS (Educationally Related Mental Health Services)
BlazerJobs —San Francisco, CA
- $50 - $55 an hour
- Full-time
- School experience
- LMFT
- Classroom
- Health insurance
- Dental insurance
Quick Apply
4d
Intake & Outreach Manager (Registered Nurse)
Asian Health Services —San Leandro, CA
- $135,000 - $145,600 a year
- Full-time
- RN License
- BLS Certification
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
Director of Home Health
By the Bay Health —Larkspur, CA
- $160,000 - $180,000 a year
- Full-time
- Nursing
- RN License
- Office
Quick Apply
Licensed Psychotherapist (OP)
LGTC Group —Oakland, CA
- From $80,000 a year
- Full-time
- Bilingual
- LMFT
- Licensed Clinical Social Worker
- Dental insurance
- 401(k)
Quick Apply
Outpatient Case Manager
The Epiphany Center —San Francisco, CA
- $30 - $32 an hour
- Full-time
- Background check
- CPR Certification
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Social Worker - Bilingual Chinese or Spanish
Tenants and Owners Development Corporation (TODCO) —San Francisco, CA
- $35.48 - $43.37 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Instructional Designer
Denken Solutions, Inc. —Hayward, CA
- $67 an hour
- 5 years
- Master's degree
- In-person
- On-the-job training
Quick Apply
Nurse Clinic Manager - (Administrator II) - Student Health Services
San Francisco State University —San Francisco, CA
- $12,917 - $16,500 a month
- Weekends as needed
- Background check
- CPR Certification
- Nursing
- Health savings account
- Disability insurance
4d
Warehouse Supervisor
Whisha Specialty Coffee Distributors —Greenbrae, CA
- $30 - $34 an hour
- Overtime
- Inventory control
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
B2B Outside Sales Representative
City Wide Facility Solutions —Oakland, CA
- $60,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Business Systems Analyst

Gap Inc. -
San Francisco, CA

Apply Now

Job Details

Full-time
$145,100 - $188,600 a year

Benefits

Store discount
Employee stock purchase plan
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Stakeholder management

Full Job Description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

Gap Inc. serves 95,000+ employees across four brands, 2,300+ stores, distribution centers, and corporate offices. Every one of them interacts with the service delivery layer—HR case management, knowledge bases, onboarding journeys, the enterprise intranet—and the workplace systems that make offices function.Within Global Technology Services (GTS), the Enterprise Journey team provides product management for corporate functions. This Business Systems Analyst role supports two domains within that team:•HR Service Delivery — powered by ServiceNow, this is how employees get help: HR cases, knowledge articles, onboarding journeys, and employee self-service. You’ll track performance, monitor operational health, and make sure the data behind leadership decisions is accurate.•Workplace Experience — a 15-tool ecosystem covering space management, visitor management, events, and facilities across Gap’s corporate offices. You’ll support requirements gathering, vendor coordination, and contract tracking for a business partnership that GTS is actively rebuilding.Your Director and Sr. Managers set strategy and own stakeholder relationships. Your job is to make sure the operational details are tight, the data is clean, and nothing falls through the cracks.

What you'll do

Service Delivery Operations

Track and report HR service delivery performance—SLA adherence, case resolution times, onboarding journey completion rates, and knowledge base health across ServiceNow HRSD.
Monitor operational metrics, identify trends and anomalies, and surface issues to leadership before they become escalations.
Coordinate with managed service delivery partners on execution tracking—ensuring deliverables stay on schedule, flagging gaps, and maintaining documentation that supports vendor accountability.
Support incident triage and resolution tracking for HR and service delivery platforms. When something breaks, you own the operational detail: timeline, communication log, root cause documentation.

Workplace Experience Technology

Support the GTS partnership with Workplace Experience operations—requirements gathering, process documentation, and vendor coordination across space management, visitor management, events, and facilities systems.
Track contract timelines for workplace systems with near-term renewals. Maintain documentation that supports vendor evaluation and transition planning.
Provide consistent follow-through for a business partnership that is actively being strengthened. Reliability matters more than heroics.

Requirements, Documentation & Testing

Translate business needs into clear, testable requirements—user stories, acceptance criteria, process flows, and integration specs that engineering teams can build against without ambiguity.
Own UAT coordination for service delivery releases and Workplace Experience system changes: test planning, execution, defect documentation, and sign-off.
Maintain current-state documentation for both domains—process maps, integration diagrams, configuration records, and vendor contact sheets. Keep them accurate, not aspirational.

AI & Continuous Improvement

Use AI and LLM tools as part of how you work—analyzing service data, drafting documentation, building knowledge content, and synthesizing operational information.
Identify improvement opportunities—knowledge gaps, recurring incident patterns, process friction—and bring them to leadership with data and a recommendation, not just a problem statement.

Who you are

2+ years in IT or HR service management, enterprise operations, or business systems analysis. You understand SLAs, incident management, and service delivery as operational disciplines. ITIL/HRSD exposure is a plus.
Working experience with ServiceNow (ITSM, HRSD, or CSM) or similar enterprise service management platforms. You understand how service workflows, case management, and knowledge bases function at the configuration level, not just the user level.
Strong requirements and testing skills. You write requirements that engineers don’t have to come back and ask about. You test beyond the happy path. You document defects clearly enough that developers can reproduce them on the first try.
AI fluency. You use LLMs and AI tools as a working accelerator, not a novelty. You can structure prompts to get useful outputs, use AI to analyze data and draft content, and you’re curious about where these tools can improve service operations.
Operational reliability. People around you trust that when you say something is done, it’s actually done. You follow through, flag blockers early, and manage multiple concurrent workstreams without dropping things.

Strongly Preferred

ServiceNow HRSD or ITSM experience in a large enterprise.
Workplace technology or facilities management system exposure (IWMS, space management, visitor management).
Experience coordinating with managed service delivery partners (Accenture, HCL, or similar).
Retail, CPG, or large-scale multi-site enterprise background.

Salary Range: $145,100.00 - $188,600.00
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.

For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Apply Now

Refine Your Search

service transition manager jobs in san francisco, ca

Business Systems Analyst

Program Manager/Training Lead

Case Manager, Registered Nurse

Case Manager III, Ambulatory ( RN )

Contract Specialist

FastTrack Manager Training

Project Manager, Principal - Stellarus (Short Term Employment)

Habeas Panel Manager

Comprehensive Service Coach (CCP)

Accelerated Path to Management

School Based ERMHS (Educationally Related Mental Health Services)

Intake & Outreach Manager (Registered Nurse)

Director of Home Health

Licensed Psychotherapist (OP)

Outpatient Case Manager

Social Worker - Bilingual Chinese or Spanish

Instructional Designer

Nurse Clinic Manager - (Administrator II) - Student Health Services

Warehouse Supervisor

B2B Outside Sales Representative

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