Top 1801 Member services representative Jobs in San Francisco Ca

Strategic Account Executive
Astound —San Francisco, CA
- $85,000 - $115,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Resident Relations Specialist
FirstService Residential —San Francisco, CA
- $19.61 - $20.00 an hour
- Overtime
- Background check
- Basic math
- Residential
- Health savings account
- Paid holidays
Quick Apply
Financial Services Representative path to Financial Advisor
New York Life —San Francisco, CA
- $69,000 - $185,000 a year
- Full-time
- Hybrid work
- US work authorization
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Supervisor
Good Stuff Distributor Inc. —South San Francisco, CA
- $27 - $31 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
12d
Resident Relations Specialist - Part-Time
FirstService Residential —San Francisco, CA
- $24 - $25 an hour
- Overtime
- Background check
- Basic math
- Residential
- Health savings account
- Paid holidays
Quick Apply
Patient Services Representative II
Sutter Health —San Francisco, CA
- $31.28 - $43.78 an hour
- Weekends as needed
- Microsoft Outlook
- Writing skills
- High school diploma or GED
16h
Patient Access Representative II
Sutter Health —San Francisco, CA
- $35.08 - $49.10 an hour
- 8 hour shift
- Hospital
- Computer literacy
- Writing skills
13d
Patient Access Representative
Sutter Health —San Francisco, CA
- $32.30 - $43.34 an hour
- 8 hour shift
- Hospital
- Computer literacy
- Writing skills
6d
Patient Access Representative, Infusion Center
Sutter Health —San Francisco, CA
- $35.08 - $49.10 an hour
- 8 hour shift
- Hospital
- Computer literacy
- Writing skills
13d
Member Services Representative – Temporary Full Time
CCHP Health Plan —San Francisco Bay Area, CA
- $24.00 - $39.39 an hour
- 8 hour shift
- Spanish
- English
- Research
Quick Apply
Member Success Representative
Superpower —San Francisco, CA
- Full-time
- Remote
- HIPAA
- Mid-level
- 2 years
Patient Services Representative
Balance Health —San Francisco, CA
- 8 hour shift
- Clinic
- Communication skills
- Entry level
Quick Apply
1d
Patient Services Representative II - Multi-Specialty
Sutter Health —San Carlos, CA
- $32.16 - $45.02 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- High school diploma or GED
Admissions Representative
Unitek Learning —South San Francisco, CA
- $30 - $40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- University
- Paid holidays
- Dental insurance
Quick Apply
14d
Member Care Representative
SAN FRANCISCO FEDERAL CREDIT UNION —San Francisco, CA
- $23 - $30 an hour
- Spanish
- Office
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Guest Service Representative
Hotel Emblem —San Francisco, CA
- $29 - $31 an hour
- Part-time
- Hotel
- High school diploma or GED
- 1 year
- 401(k)
Quick Apply
Patient Service Representative II, Float
Sutter Health —Burlingame, CA
- $32.16 - $45.02 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- High school diploma or GED
1d
Floor Staff
Regal Cinemas, Inc —San Francisco, CA
- Part-time
- Serving
- Inventory management
- Communication skills
5d
Remote Customer Service Representative
Qureos Inc —San Francisco, CA
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
2h
Member Services Representative
Planet Fitness —Oakland, CA
- $17.00 - $19.34 an hour
- Computer literacy
- Cash register
- Computer skills
Quick Apply

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Strategic Account Executive

Astound -
San Francisco, CA

Apply Now

Job Details

Full-time
$85,000 - $115,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Customer communication
Sales revenue Forecasting
Sales needs analysis
Telecommunications systems
Sales strategy
Corporate sales environment
B2G

Full Job Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

A Day in the Life of the Strategic Account Executive:

The Strategic Account Executive – GEMS is responsible for driving revenue growth and long-term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high-value, complex telecommunications solutions, including voice, data, cloud, and managed services, tailored to the unique needs of public and institutional clients. This role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing and care.

Develop and execute strategic account plans for key GEMS clients. Identify opportunities for upselling and cross-selling services tailored to each vertical.
Proactively call assigned customers to coordinate periodic business reviews as defined by customer.
Build strong, long-term relationships with decision-makers, procurement teams, and technical stakeholders. Act as the single point of contact for assigned accounts.
Actively manage upcoming contract expirations and track/report renewal success rate.
Serve as the primary contact and key point of escalation for post-sale issues that arise and own communication to customer through final resolution.
Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.
Lead the RFP/RFI process, ensuring competitive and compliant proposals.
Negotiate contracts in alignment with client requirements and company policy.
Review existing contracted services and ensure customer has copies of contracts, circuit ID’s and key personnel contact information for support departments within Astound (NOC, Billing and Care)
Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E-Rate, government grants), and compliance requirements.
Engage internal stakeholders and collaborate with sales representative to assist as needed for installation updates and general customer follow up.
Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.
Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.
Quarterly and/or periodic travel within footprint for customer meetings.
Other duties as assigned.

What you bring to the table:
Education:

Bachelor’s Degree or equivalent experience in sales

Experience:

Minimum 8 year track record of success selling to large business with technical solution.
5+ years’ experience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies.

Knowledge, Skills and Abilities:

Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts
Ability to sell to C level executives within an organization
Professional business acumen in funnel management and forecasting in a CRM environment
Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications
Salesforce or CRM experience preferred
Operational understanding of telecommunications ordering, provisioning, and billing processes
Working knowledge of general marketing principle tools and processes as well as reviewing complex legal documents; including master service agreements, service level agreements and non-disclosure agreements
Skills necessary for decision making and maintaining customer retention
Strong interpersonal skills
Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program

Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $85,000 - $115,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Commissions at plan: Targeted commissions at full attainment are forty-two thousand dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

Take care of our customers
Take care of each other
Do what we say we are going to do
Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Change Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only):

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

Apply Now

Refine Your Search

member services representative jobs in san francisco ca

Strategic Account Executive

Resident Relations Specialist

Financial Services Representative path to Financial Advisor

Customer Service Supervisor

Resident Relations Specialist - Part-Time

Patient Services Representative II

Patient Access Representative II

Patient Access Representative

Patient Access Representative, Infusion Center

Member Services Representative – Temporary Full Time

Member Success Representative

Patient Services Representative

Patient Services Representative II - Multi-Specialty

Admissions Representative

Member Care Representative

Guest Service Representative

Patient Service Representative II, Float

Floor Staff

Remote Customer Service Representative

Member Services Representative

I want to receive the latest job alert for member services representative in san francisco ca

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