Top 15355 Product support Jobs in San Francisco Ca

Product Support
Town.com, Inc. —San Francisco, CA
- $115,000 - $145,000 a year
- Full-time
- Mid-level
- Office
- APIs
Quick Apply
10d
Customer Support Specialist
Rogo —San Francisco, CA
- $110,000 - $130,000 a year
- Full-time
- 1 year
- Communication skills
- Entry level
Product Support Engineer
Pylon —San Francisco, CA
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- 1 year
- Commuter assistance
- Health insurance
Support Engineer
Finix Payments —San Francisco, CA
- $85,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer science
- Bachelor of Science
- Communication skills
Product Support Specialist
Authorium —San Francisco, CA
- $78,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Software development
- 401(k)
- Paid time off
Quick Apply
IT Support
ElevenLabs —San Francisco, CA
- Full-time
- Hybrid work
- Mid-level
- Office
- In-person
- Travel reimbursement
Technical Customer Support Lead
Hercules —San Francisco, CA
- $100,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- In-person
- Health insurance
- Dental insurance
Quick Apply
Investment Associate
Cerity Partners —San Francisco, CA
- $100,000 - $115,000 a year
- Email
- Hybrid work
- Writing skills
- Office
- Analysis skills
- Commuter assistance
- Dental insurance
Product Operations
Known —San Francisco, CA
- $120,000 - $150,000 a year
- Full-time
- Mid-level
- Office
Technical Support Specialist
Braze —San Francisco, CA
- $64,000 - $100,000 a year
- English
- Mid-level
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Technical Support Specialist
Anrok —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Perfusionist
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Anatomy knowledge
- Surgery
- BLS Certification
5d
Senior Hazards/Hazardous Materials Analyst
Aspen Environmental Group —California
- $125,000 - $150,000 a year
- Email
- Microsoft Excel
- 11+ years
- Master's degree
Quick Apply
Sales Closer (tariff proof) for High-End Home Improvement Sales
BLACK DIAMOND PAVER STONES & LANDSCAPE —Castro Valley, CA
- $100,000 - $150,000 a year
- Urgently hiring
- Computer literacy
- Basic math
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
Founding Sales Manager (GTM Operator)
GIGR INC —San Francisco, CA
- From $80,000 a year
- Full-time
- 5 years
- English
- Fair chance
- Health insurance
- Flexible spending account
Quick Apply
Sales Closer for High-End Home Improvement Sales
BLACK DIAMOND PAVER STONES & LANDSCAPE —San Mateo, CA
- $100,000 - $150,000 a year
- Urgently hiring
- Background check
- Sales
- Computer literacy
- Mileage reimbursement
- Health insurance
Quick Apply
Technical Sales Engineer for Laser Interferometry and Optical Encoders
SmarAct Inc. —Berkeley, CA
- $85,000 - $100,000 a year
- Online Application
- English
- Business development
- Doctor of Philosophy
Quick Apply
Sales Application Engineer
Norman S. Wright —Brisbane, CA
- $71,710.66 - $86,361.23 a year
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Service Technician
Norman S. Wright —Brisbane, CA
- $56,000 - $62,000 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Fuel card
- Health savings account
Quick Apply
Electrical Engineer (Utility/Smart Grid)
IND Technology —Burlingame, CA
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
9d

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product support jobs near san francisco ca

Product Support

Town.com, Inc.
San Francisco, CA

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Job Details

Full-time
$115,000 - $145,000 a year
10 days ago

Qualifications

Software issue identification
Customer communication
Technical support via phone
Automation
Tooling
In-person customer service
Mid-level
Incident Escalation
Brand representation
Financial issue resolution
Managing clients in a customer support role
Collaboration with product development teams
Quality issues
Customer engagement
Customer support ticket management
APIs
Customer support
Billing issue inquiries
AI-driven automation
Online help documentation
SaaS
Log analysis
2 years
Ticketing system technical support
Client interaction via phone calls

Full Job Description

About Town

Town is AI that starts from who you are. We build a persistent model of your identity, your voice, your judgment, your relationships, and your priorities, and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, and more. Town doesn't wait for you to prompt it. It observes, learns, and acts. The more you use it, the more it becomes an extension of you.

Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, and Tony Vincent (CPO), former Director of Applied AI Product at Google. We're a small, talent-dense team backed by Andreessen Horowitz, Forerunner Ventures, First Round Capital, and Conviction, with more than $73M raised to date.

About the role

We’re growing our Product Support team here at Town. We’re looking for someone to own the experience users have when something about the product isn’t working for them - and to make sure that happens less and less over time. Town operates in the places people do their most important work, and supports users’ ways of working in highly varied and sophisticated ways. The support team at Town is AI-pilled, technical, and cares deeply about building trust and leading with kindness and empathy.

This is a foundational, high-ownership role. You'll take the cases that need more than a help article, own the quality of our support end to end, and turn what you learn from every ticket into docs, tooling, and product feedback that make the whole system sharper. The bar isn't clearing a queue, it's that a user walks away trusting Town more than they did before they ran into the problem they surfaced.

What you'll do

Own inbound support end to end. You take pride in owning the queue, knowing that there’s a team of engineers and GTM folks who have your back and will help solve the problems getting surfaced.
Take the hard cases. Dig past surface level on issues and bugs, understand billing and commercial issues, read logs and traces, and get to the bottom of novel, ambiguous problems, partnering with & escalating to engineers when you need to. You’re comfortable directly engaging with customers on a live meeting or phone call if needed.
Make Town's own AI part of the support engine. Use Town to become a product expert. Leverage our internal tooling to investigate faster, and shape AI-assisted support flows so automated answers stay accurate, on-brand, and actually helpful.
Turn tickets into fixes for everyone. Spot patterns, surface them to product and engineering, and drive down contact rates so the same issue doesn't come back.
Build the support foundation. Write the docs, playbooks, and help content that let support scale past you — feel comfortable noticing and solving gaps and problems.
Be the voice of the user. Bring customer pain points and wins directly back into the product roadmap and customer messaging, so what we ship reflects what users actually feel.
Set the quality bar. Own response times, resolution quality, and represent the Town brand in every interaction.

You might thrive in this role if you…

Have 2+ years in customer support or customer experience, ideally at a high-growth tech or SaaS company, handling complex or escalated issues.
Write with real clarity and warmth — you get to the heart of the need, adapt your tone, stay crisp under pressure, and represent a brand well.
Are comfortable in a technical environment: you read technical docs with ease, can reason about someone else's setup from a few clues, and can dig into logs, APIs, or integrations.
Have genuine AI fluency — you use AI tools daily and are excited to build and improve AI-assisted support systems, not just talk about them.
Take ownership without waiting for perfect information or direction: you find the work, run through the walls, and figure it out.
Are organized enough to prioritize independently across a busy inbox and several ongoing projects at once.
Get energy from working with people in person. We’re 5x per week in our office in SF

Location

San Francisco, CA. Five days a week in person at our Financial District office.

Compensation Range: $115K - $145K

Quick Apply

Refine Your Search

product support jobs in san francisco ca

Product Support

Customer Support Specialist

Product Support Engineer

Support Engineer

Product Support Specialist

IT Support

Technical Customer Support Lead

Investment Associate

Product Operations

Technical Support Specialist

Technical Support Specialist

Perfusionist

Senior Hazards/Hazardous Materials Analyst

Sales Closer (tariff proof) for High-End Home Improvement Sales

Founding Sales Manager (GTM Operator)

Sales Closer for High-End Home Improvement Sales

Technical Sales Engineer for Laser Interferometry and Optical Encoders

Sales Application Engineer

Service Technician

Electrical Engineer (Utility/Smart Grid)

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